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Hotel Playa Encantada

2.5 star property
Beaux Arts hotel with 24-hour front desk and outdoor pool

Choose dates to view prices

Photo gallery for Hotel Playa Encantada

Property entrance
Daily buffet breakfast for a fee
Standard Room
Garden
Reception
Nestled near Playa del Carmen Main Beach, Hotel Playa Encantada invites you to unwind on the sun-kissed terrace or take a leisurely stroll through the garden. Enjoy an outdoor pool and children's pool with sun loungers, connect with in-room WiFi, and take advantage of concierge services. The helpful staff has left a lasting impression on previous guests.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast available
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
The current price is NZ$81
includes taxes & fees
7 Oct - 8 Oct

Room options

Check availability for these dates

Tonight
Oct 6 - Oct 7
Check availability for tonight Oct 6 - Oct 7
Tomorrow
Oct 7 - Oct 8
Check availability for tomorrow Oct 7 - Oct 8
Available filters for rooms
Showing 8 of 8 rooms

View all photos for Suite Master with Garden View

1 bedroom, in-room safe, desk, laptop workspace

Suite Master with Garden View

  • 45 sq m
  • Sleeps 4

View all photos for Suite Master with Garden View

1 bedroom, in-room safe, desk, laptop workspace

Suite Master with Garden View

  • 45 sq m
  • Sleeps 4

View all photos for Junior Suite

Junior Suite

Junior Suite

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Air conditioning
Full-sized fridge/freezer
LED TV
Sofa bed - twin
Separate bedroom
Blackout curtains
Private bathroom
Satellite channels
  • 60 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Air conditioning
LED TV
Sofa bed - double
Separate bedroom
Blackout curtains
Private bathroom
Satellite channels
In-room safe
  • 60 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Deluxe Apartment, Multiple Beds

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Apartment, Multiple Beds

9.2 out of 10
Wonderful
(9 reviews)

Highlights

Separate dining area
Air conditioning
Kitchen
Full-sized fridge/freezer
LED TV
Ceiling fan
Sofa bed
Separate bedroom
  • 150 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Apartment, 1 King Bed with Sofa bed

Deluxe Apartment, 1 King Bed with Sofa bed

Deluxe Apartment, 1 King Bed with Sofa bed

Highlights

Separate dining area
Air conditioning
Kitchen
Full-sized fridge/freezer
LED TV
Ceiling fan
Sofa bed
Separate bedroom
  • 150 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room Standard with Street View

1 bedroom, in-room safe, desk, laptop workspace

Room Standard with Street View

  • 25 sq m
  • Sleeps 2

View all photos for Room Standard with Street View

1 bedroom, in-room safe, desk, laptop workspace

Room Standard with Street View

  • 25 sq m
  • Sleeps 4

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About the area

Map
Calle 12 bis Nte, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 5 min walk - 0.4 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Mamitas Beach - 9 min walk - 0.8 km
  • Playa del Carmen Maritime Terminal - 14 min walk - 1.2 km
  • Xcaret Eco Theme Park - 11 min drive - 9.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Logia Café - ‬3 min walk
  • ‪El Doctorcito - ‬2 min walk
  • ‪El Compa - Birria Y Asadas - ‬3 min walk
  • ‪El Tapas Restaurante - ‬2 min walk
  • ‪Rebel Wings - ‬4 min walk

About this property

Hotel Playa Encantada

Hotel near Quinta Avenida
Located close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Hotel Playa Encantada provides a terrace and a garden. Guests can connect to free in-room WiFi.
You'll also find perks such as:
  • An outdoor pool and a children's pool, along with sunloungers
  • Buffet breakfast (surcharge), a front desk safe and a 24-hour front desk
  • Luggage storage, concierge services and a lift
  • Tour/ticket information
  • Guest reviews say great things about the helpful staff
Room features
All guest rooms at Hotel Playa Encantada boast thoughtful touches, such as laptop-friendly workspaces and air conditioning, as well as amenities, such as free WiFi and safes.
Other amenities include:
  • Sofa beds and cots/infant beds (surcharge)
  • Bathrooms with showers
  • 32-inch LED TVs with satellite channels
  • Wardrobes/cupboards, daily housekeeping and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 195 to 250 for adults and MXN 95 to 150 for children

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Cot (surcharge)
  • In-room sofa bed
  • Outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 2 floors
  • Beaux Arts architecture
  • Built in 2008
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Sofa bed

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with satellite channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 195 to 250 for adults and MXN 95 to 150 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Cots (infant beds) are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector

We should mention

Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
Alcohol is not served at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Encantada Hotel Playa
Playa Encantada
Playa Encantada Riviera Maya/Playa Del Carmen, Mexico
Playa Encantada Hotel Playa del Carmen
Playa Encantada Hotel
Playa Encantada Playa del Carmen
Encantada Del Carmen
Hotel Playa Encantada Hotel
Hotel Playa Encantada Playa del Carmen
Hotel Playa Encantada Hotel Playa del Carmen
Playa Encantada
Hotel Playa Encantada Hotel
Hotel Playa Encantada Playa del Carmen
Hotel Playa Encantada Hotel Playa del Carmen

Frequently asked questions

Does Hotel Playa Encantada have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM to 10:00 PM.

How much does it cost to stay at Hotel Playa Encantada?

As of 6 Oct 2025, prices found for a 1-night stay for 2 adults at Hotel Playa Encantada on 7 Oct 2025 start from NZ$75.85, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Playa Encantada pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Hotel Playa Encantada?

Check-in start time: 3:00 PM; check-in end time: 6:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Playa Encantada?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Playa Encantada located?

Located in Downtown Playa del Carmen, this hotel is within a 15-minute walk of Quinta Avenida, Mamitas Beach and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Gran Coyote Golf are also within 6 mi (10 km).

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Hotel Playa Encantada Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 120 out of 226 reviews
Rating 8 - Good. 67 out of 226 reviews
Rating 6 - Okay. 27 out of 226 reviews
Rating 4 - Poor. 7 out of 226 reviews
Rating 2 - Terrible. 5 out of 226 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Fernando

Liked: Cleanliness, amenities, property conditions & facilities
Un hotel muy lindo, cerca del ado y con opciones de comida
Stayed 1 night in Jul 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Habia tiendas cercanas, restaurantes etc
Stayed 2 nights in Sep 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente atención
Stayed 2 nights in Sep 2025

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly. Recommended food spots for us
Stayed 2 nights in Jun 2025

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Trabajadores muy serviciales y amables
Stayed 3 nights in May 2025

10/10 Excellent

??

Great hospitality and location. Mucho gracias!
Stayed 3 nights in May 2025

4/10 Poor

Oliver

Disliked: Amenities
Hotel algo viejo, muy sencillo y basico
Stayed 3 nights in May 2025

8/10 Good

Blanca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien localizada, en la esquina de ADO y caminando a unas cuadras de la quinta avenida
Stayed 1 night in Jun 2025

10/10 Excellent

Mariano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Feb 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente, volvería a hospedarme
Stayed 1 night in Jan 2025

8/10 Good

Suarly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general muy buena, está bien para dormir,
Stayed 1 night in Jun 2025

10/10 Excellent

Cassandra

Perfect location, right by mega, super aki, yummy taco stands and walmart. Even thoughthert Q
Stayed 10 nights in Jun 2025

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoy this hotels for all the right reasons! Thanks for having us!
Stayed 4 nights in Feb 2025

8/10 Good

maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's good place if you're looking for a place to stay for the night or on a budget....staff very friendly and if you're going to be late for your check in time they're understanding about!
Stayed 1 night in Jan 2025

8/10 Good

ALBERTO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel
Stayed 1 night in Oct 2023

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, a block away from the Ado alterna station. Attentive staff, room was spacious and clean. Would stay there again.
Stayed 2 nights in Jan 2025

6/10 Okay

Irene

Liked: Staff & service
Very good location, close to downtown without the noise. Lovely older pool.
Stayed 8 nights in Feb 2025

10/10 Excellent

rogelio

Liked: Cleanliness, amenities
Hotel bien
Stayed 2 nights in Mar 2024

10/10 Excellent

abraham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy tranquilo y de fácil acceso
Stayed 1 night in Dec 2024

10/10 Excellent

adriana

Liked: Cleanliness, amenities
Todo estuvo perfecto excelente atención
Stayed 2 nights in Jan 2025

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Feb 2025

6/10 Okay

JAMIE

Average layover hotel
Stayed 1 night in Jan 2025

8/10 Good

Ana Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Me gusto la estancia de varios días en el hotel.
Stayed 8 nights in Nov 2023

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location 1 block from Bus terminal
Stayed 1 night in Sep 2024

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente relación costo beneficio

La ubicación es muy buena, ya que queda a una cuadra de la terminal alterna de ADO, lo que facilita los traslados hacia otros destinos, está muy cerca del centro comercial de la w, excelente relación costo beneficio.
Stayed 4 nights in Sep 2024

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Flights

Flights from Auckland (AKL) to Queenstown (ZQN)