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CASA TORTUGA 5Th. Ave

2.0 star property
Hotel with a full-service spa, steps from Quinta Avenida

Choose dates to view prices

Photo gallery for CASA TORTUGA 5Th. Ave

Front of property
Living area
Living area
Family Suite, Multiple Beds, Garden View
Spa
A short walk from Quinta Avenida and Playa del Carmen Main Beach, CASA TORTUGA 5Th. Ave provides a beach bar, shopping on-site and a full-service spa. Treat yourself to a massage or other spa services. Guests can connect to free in-room WiFi.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • Housekeeping
  • 24/7 front desk
  • Pet-friendly
  • Air conditioning

Room options

Check availability for these dates

Tonight

Sept 27 - Sept 28
Check availability for tonight Sept 27 - Sept 28

Tomorrow

Sept 28 - Sept 29
Check availability for tomorrow Sept 28 - Sept 29
Available filters for rooms
Showing 3 of 3 rooms

View all photos for Family Suite, Multiple Beds, Garden View

Family Suite, Multiple Beds, Garden View

Family Suite, Multiple Beds, Garden View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Separate bedroom
Private bathroom
Daily housekeeping
Living room
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Suite, Garden View

Deluxe Suite, Garden View

Deluxe Suite, Garden View

8.4 out of 10
Very good
(7 reviews)

Highlights

Air conditioning
Separate bedroom
Private bathroom
Daily housekeeping
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Garden View

Junior Suite, 1 King Bed with Sofa bed, Garden View

Junior Suite, 1 King Bed with Sofa bed, Garden View

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Separate bedroom
Private bathroom
Daily housekeeping
Living room
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Map
5th Avenida, Entre Calle 8 y Calle 10, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km
  • Mamitas Beach - 9 min walk - 0.8 km
  • Playa del Carmen Maritime Terminal - 11 min walk - 1.0 km
  • Playacar Beach - 11 min walk - 1.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 53 min drive

Restaurants

  • ‪Cervecería Chapultepec - ‬1 min walk
  • ‪Fah Restaurant Bar - ‬1 min walk
  • ‪Restaurante Tropical - ‬1 min walk
  • ‪Mi Jardin Secreto - ‬1 min walk
  • ‪La Vicenta - ‬1 min walk

About this property

CASA TORTUGA 5Th. Ave

Hotel near Quinta Avenida
Located close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, CASA TORTUGA 5Th. Ave provides a beach bar, shopping on-site and a full-service spa. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi.
Additional perks include:
  • Tour/ticket information, a 24-hour front desk and concierge services
Room features
All guest rooms at CASA TORTUGA 5Th. Ave feature comforts, such as air conditioning, as well as
More conveniences in all rooms include:
  • Bathrooms with showers and shampoo

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 6 per day)
  • Street parking available

Food and drink

  • A beach bar

Things to do

  • Full-service spa
  • Shopping

Conveniences

  • 24-hour front desk
  • Lockers

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (100 centimetre high)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning (climate-controlled)

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 10 per pet, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Nearby parking fee: USD 6 per day (328 ft away)
  • Pet fee: USD 10 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

CASA TORTUGA 5Th. Ave Hotel
CASA TORTUGA 5Th. Ave Playa del Carmen
CASA TORTUGA 5Th. Ave Hotel Playa del Carmen

Frequently asked questions

Is CASA TORTUGA 5Th. Ave pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 10 per pet, per day. Service animals are exempt from fees.

What time is check-in at CASA TORTUGA 5Th. Ave?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at CASA TORTUGA 5Th. Ave?

Checkout is at noon.

Where is CASA TORTUGA 5Th. Ave located?

Located in Downtown Playa del Carmen, this spa hotel is within a 5-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Playacar Beach and Playa del Carmen Maritime Terminal are also within 10 minutes.

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CASA TORTUGA 5Th. Ave Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 30 out of 78 reviews
Rating 8 - Good. 29 out of 78 reviews
Rating 6 - Okay. 13 out of 78 reviews
Rating 4 - Poor. 3 out of 78 reviews
Rating 2 - Terrible. 3 out of 78 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Aura

Liked: Cleanliness, staff & service, property conditions & facilities
Try to apply something to help to smell humidity in the room.
Stayed 1 night in Sep 2025

8/10 Good

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the location of the property.
Stayed 3 nights in Apr 2025

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Area.
Stayed 2 nights in May 2025

10/10 Excellent

Gabrielle Noelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is very quiet despite being right in front of a bar, the rooms from the third floor don’t have numbers so that it was a little difficult to find our room, we kinda had to guess based on the rooms at the bottom, but overall a good property.
Stayed 1 night in Jul 2025

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 2 nights in Aug 2025

10/10 Excellent

MARIO

Liked: Cleanliness, staff & service, property conditions & facilities
Liked that the rooms were newly refurbished, and everything was new and clean and very comfortable
Stayed 1 night in Mar 2025

6/10 Okay

Ana Maria

Liked: Cleanliness, staff & service
The property is well located on 5th avenue
Stayed 2 nights in Apr 2025

8/10 Good

Abdias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Its a very nice Hotel, well located and confort enough.
Stayed 1 night in Mar 2025

10/10 Excellent

Felipa

Okay
Stayed 7 nights in Jun 2025

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

employee took airpods

great value and location. my only complaint is i left my airpods in the room along with a charging block and cord. since im able to track my airpods, when i couldn’t find them a couple of hours after leaving the hotel i found out that they are in a neighborhood in Cancun. obviously an employee grabbed them and took them home rather than waiting to see if they were reported missing.
Stayed 1 night in Apr 2025

2/10 Terrible

Thomas W

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival in the room,we noticed an overpowering bleach smell along with a mold smell. We looked around and there was mold along the bathroom and closet walls. We decided then and there to go find another hotel.
Stayed 4 nights in Feb 2025

6/10 Okay

Robert

Liked: Staff & service
This was back packing experience for us on our honeymoon. We got the flight and hotel booked through Expedia in Mexico the night before going. In expensive has been the way we have gone throughout our trip.This may have been the Jewel of the Nile years ago but definitely not now. Plusses air conditioning, fridge in room, two minute walk to the beach, and close to all the shopping and food you can handle on 5th. Of the four in expensive hotels we have stayed at this has our lowest rating. The hotel we are at now is cheaper but 1000% better in every aspect you can imaging except for surrounding area. Hotel at now feels like new or freshly renevated. Casa Tortuga 5th feels renevated 30 years ago with minimal updates since then left to just take in money with guests wanting to be in Play del Carmen. Place isnt horrible, just not the opposite,it's right in the middle. If your there as we were to see and experience and travel and do in Playa del Carmen and all you want is a reasonable place inexpensive to rest your head with air conditioning then this will be ok. Its clean and room service in the morning its just old and tired now. Truly great location! If you find inexpensive package while in Mexico with this place and what you want is go snorkeling, scuba diving see pyramid go in cenote and a lot of other stuff anf just need a clean place to rest your head with air conditioning(as you need it here) then this will be fine
Stayed 5 nights in Aug 2025

6/10 Okay

Ivan

Cleaning should be better
Stayed 5 nights in Sep 2025

6/10 Okay

Brenda Abigail

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
La propiedad es linda y las habitaciones muy amplias y limpias, además de que estar sobre la 5ta av. es un plus, sin embargo, la atención al hacer el chek in pésima, la chica que me entregó las llaves ni te regresa el saludo. El internet pésimo y la alberca no está utilizable.
Stayed 1 night in Sep 2025

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Es accesible y tranquila
Stayed 1 night in Sep 2025

8/10 Good

Luz

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen lugar aunque faltan espejos en las habitaciones y tal vez una silla. En el anuncio mencionaba que había entrada a un beach club y al preguntar en la recepción, nos dijeron que no era así. La limpieza muy bien y las personas con las que tratamos durante nuestra estancia, fueron amables.
Stayed 10 nights in Sep 2025

10/10 Excellent

Pedro

Stayed 2 nights in Aug 2025

4/10 Poor

Emma belen

Stayed 1 night in Aug 2025

8/10 Good

artzoraya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta bien aunque hay mucho ruido. El chico nuevo de recepcion, excelente : educado, con excelente actitud, y servicio!
Stayed 2 nights in Aug 2025

10/10 Excellent

Raúl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación
Stayed 1 night in Jul 2025

8/10 Good

artzoraya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es comodo y confortable , pero las areas de acceso necesitan mantenimiento
Stayed 2 nights in Aug 2025

8/10 Good

Eva

Liked: Cleanliness, staff & service, amenities
Lugar con lo esencial, cumple con lo establecido, le falta mantenimiento a la instalación, el baño tenía muy fuerte olor a coladera, pero para pasar una sola noche y dormir es funcional y económico
Stayed 1 night in Aug 2025

8/10 Good

Noy

Stayed 2 nights in Aug 2025

8/10 Good

María

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente opción, fácil acceso a todos los atractivos
Stayed 2 nights in Aug 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Hermoso
Stayed 1 night in Aug 2025

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Flights

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