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Aparthotel

Aquamarina Suites

2.5 star property

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Aquamarina Suites, steps from Mamitas Beach, offers a peaceful retreat in Playa del Carmen. Visitors appreciate the beach umbrellas, laundry facilities, and luggage storage that simplify their stay. The multilingual staff receives consistent praise from guests.

Reviews

7.0 out of 10
Good

Popular amenities

  • Kitchen
  • Free Wi-Fi
  • Laundry room
  • Breakfast available
  • Housekeeping

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Policies

Check-in

Check-in start time: 2 PM; check-in end time: 10 PM
Contactless check-in and check-out are available
Late check-in fee: USD 20 for check-in between 10:00 PM and midnight
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 8 AM - 10 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox

Pets

No pets or service animals allowed

Children and extra beds

This property does not allow children
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for continental breakfast: from approximately USD 15 per person
  • Late check-in fee: USD 20 for check-in between 10:00 PM and midnight

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property

Frequently asked questions

Is Aquamarina Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking at Aquamarina Suites?

This property doesn't offer parking.

What time is check-in at Aquamarina Suites?

Check-in start time: 2 PM; check-in end time: 10 PM. Late check-in is available from 10:00 PM to midnight for a fee of USD 20.

What time is check-out at Aquamarina Suites?

Checkout is at 10 AM.

Where is Aquamarina Suites located?

Located in Luis Donaldo Colosio, this aparthotel is within a 10-minute walk of Mamitas Beach, Quinta Avenida and Playa del Carmen Main Beach. Central Square and Plaza Las Americas are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.0

Good

7.0

Cleanliness

7.6

Location

7.0

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 7 out of 25 reviews
Rating 8 - Good. 8 out of 25 reviews
Rating 6 - Okay. 3 out of 25 reviews
Rating 4 - Poor. 3 out of 25 reviews
Rating 2 - Terrible. 4 out of 25 reviews

Reviews

Verified

8/10 Good

Perla

Liked: Cleanliness, room comfort, communication
Nos recibieron muy amables aunque el lugar no fue fácil localizarlo
Stayed 1 night in Apr 2021
Verified

4/10 Poor

john

Disliked: Room comfort, communication

abandoned hotel

They are trying to run this small hotel remotely. it doesnt work. During my stay, I never saw a clerk or maid. I called the number, but it went to voicemal which was full. Message on hotels.com were not answered. At the airport I received a msg that they needed more info. I was unable to respond in flight. On the way to PdC, I nervously triied to respond, not knowing if I had a room on rainy nite. The AC could not be lowered and no blanket was provided. THe property itself is not bad.
Stayed 4 nights in Dec 2020
Verified

10/10 Excellent

Irfan

Liked: Cleanliness, room comfort, communication
Booked 3 nights at this location in Playa Del Carmen, México. Overall a good place to stay in, I booked the shared room (4 people) but there were no other guests in the room so this made it even better. Equipped with a personal kitchen and a mini refrigerator although did not get time to use any of the amenities. Silverware were also provided. Check in can be a hassle if done last minute online, so I advice others to check in well in advance as the check in process is only online and you have to upload a document (passport or ID) number and your credit card details. Team was quick in responding on WhatsApp as I had a hard time checking in but they were courteous. No employees on site. For the price, I think it was an alright place and for a few nights would not hesitate coming back although location is a few km away from the ADO and the main city center
Stayed 3 nights in Nov 2020
Verified

10/10 Excellent

Lilia

Liked: Cleanliness, room comfort, communication

A quite place

Not a good idea to booked a room without AIR CONDITIONING I have to change the room after a few days and of course paying extra , very good lacation to relax and very close to the beach , the BIG PLUS is the Beach Club I loved it, it will be nice if the room is clean every day also the towels need to be change every day
Stayed 6 nights in Oct 2020
Verified

10/10 Excellent

Juab

Liked: Cleanliness, room comfort

Close to beach & restaurants

Good for price & close to beach and restaurants- Will come back.
Stayed 3 nights in Jul 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicacion para conocer y pasear por las playas y cenotes de la region y llegar a descansar.
Stayed 4 nights in Mar 2020
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait l’hôte était très accueillant rien à redire
Stayed 1 night in Jan 2020
Verified

8/10 Good

Verified traveller

Liked: Amenities, property conditions & facilities
Bueno lugar para descansar céntrico y cerca de la playa
Stayed 7 nights in Dec 2019
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es exelente para lo necesario q es pasar la noche comodo y super limpio y la atencion muy buena desde q se llega hasta salir.
Stayed 4 nights in Sep 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy is a scammer he charge 168 dollars and refused service
Stayed 5 nights in Aug 2019
Verified

6/10 Okay

Verified traveller

Disliked: Amenities
Tuvimos problema con el baño asi como con la señal de la tv
Stayed 3 nights in Apr 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It looks nothing like the pictures, smells like chemicals, loud construction noise next door.
Stayed 4 nights in Apr 2019
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
There was construction on the building next to the hotel. We were woken up every morning at 7 am by the noise of the construction. On the website «  Expedia » there are pictures of a pool and sun chairs, but they aren't from the hotel, they are from a beach club nearby in which you have to pay for the acess. There are different prices, for the sun chairs and for the entry to the pool. We were very disappointed. The space is not as shown on the pictures. The bed sheets and the towels weren't changed often. The price is way to high for what the hotel has to offer. We werent soupossed to stay on that hotel. Expedia made a mistake with our first reservation, and they didn’t helped to much for the other reservation and they gave us aqua marina as hotel. We had a very bad experience with the hotel and the reservations.
Stayed 10 nights in Jan 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aquamarina suites is a cute little boutique hotel just off of 5th Avenue, on a side street mixed with some nice apartments and some local residences. It’s in a really great location for exploring the shops, restaurants, and beach. Overall we enjoyed our stay. The room was comfortable with a queen size bed for two people, although we would have preferred two beds and two sets of keys because we weren’t a couple. Unfortunately the noise from the street below really travelled and we would often hear dogs barking and construction. The air conditioning was good, but it did get cold at night with only a sheet provided as a cover, so we would have to turn it off. We would stay here again because it’s a good deal, cozy little place, and the location is ideal but earplugs are needed.
Stayed 8 nights in Dec 2018
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
En general es bueno, solo que llegamos en plenas reformas de hotel, el club de playa si bien no se cobra la entrada es demasiado caro para el servicio que ofrecen y ejercen demasiada presión para que se consuma a precios que están mucho mas allá de lo que puede salir la renta de un camastro y una sombrilla... ya que el resto de las instalaciones de este Club como la alberca cuesta 500 pesos por persona, creo que el hotel es digamos un tanto modesto como para tener convenio con un club de playa tan exclusivo y caro... debo destacar la amabilidad y simpatía del personal de la administración, atentas, educadas... buen servicio...
Stayed 9 nights in Nov 2018
Verified

8/10 Good

Elida Leonor

La suite muy cómoda y limpia al igual que la cama. Buena ubicación tanto del centro (5ta Av) como de la playa. Tuvimos problemas con el check in, pero se solucionaron. Las dos chicas de la administración muy atentas y cordiales siempre. El dueño nunca se hizo presente para una disculpa en referencia al check in. Lo hizo a través de su empleada administrativa... Solo eso para objetar. Lo demás estuvo correcto.
Stayed 7 nights in Nov 2018
Verified

8/10 Good

Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La atención es muy amable, brindan toda la información que necesites, buena ubicación si quieres tranquilidad pero al mismo tiempo cerca de todo
Stayed 1 night in Oct 2018
Verified

2/10 Terrible

MICHAEL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beware!!!!!!!!

Dark! Loud! Unsafe! Very dirty rooms with old appliances. It was so bad I had to book another hotel immediately. Upon canceling they did not return my fee. The next day I received a $100 unauthorized transaction from the company.
Stayed 1 night in Sep 2018
Verified

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fully furnished cozy room and convenient location

Spacious and cozy room with a mini open kitchen , equipped with a coffee machine, a toaster, a fridge and an oven. Cooking and eating utensils are provided. An air-conditioner and a fan are installed. Staff is friendly and helpful. Walking distance to shopping areas, nice restaurants and the beach.
Stayed 13 nights in Jul 2018
Verified

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for price

Location is convenient (one block away from CTM Av) and you can easily get to 5ta Avenida from there. Rooms are clean. Room are spacious and internet is available. In general terms, you get a very good value for your price.
Stayed 2 nights in Feb 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, communication
Stayed 11 nights in Apr 2021
Verified

2/10 Terrible

Oscar M

Disliked: Cleanliness, room comfort, communication
Stayed 8 nights in Apr 2021
Verified

4/10 Poor

Daniel

Disliked: Amenities
Stayed 4 nights in Feb 2020
Verified

8/10 Good

Ulises Alain

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2018
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018