6/10 Okay
Fiona C.
14 Jan 2023
Liked: Check-in, location, listing accuracy
Good location but ...
Overall, we had a great holiday in Playa del Carmen. The house was in a great location and we loved the town and the area. The property was ok, but there were some dissatisfactory things about it. In the lounge, there are three small cameras pointing in different directions. We were given no explanation by Marco (property manager) as to why they were there or whether they were on, but there was a green flashing light so I assumed they were working. It felt a bit uncomfortable knowing that we might be being watched or recorded.
We were provided with 8 sets of towels for four people for 12 nights. This wasn't quite enough as we were showering sometimes twice a day as it was hot. There are no places to dry them, no tumble dryer or washing machine, no heated towel rail. I asked for replacements mid-holiday and Marco told us to go and wash them at the laundrette. They were thin and some had holes in.
Some of the pillows need replacing - they smelled really bad of many sweaty heads. The tablecloths were dirty.
The house has a nice layout and was good for our family reunion. The pool area is very nice.
We paid for two properties for two families and it did feel sub-standard for what we paid.
Fiona C.
Stayed 11 nights in Dec 2022