2 outdoor pools, pool umbrellas, pool loungers
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Reviews of Patong Lodge Hotel

3.5 out of 5
Patong Lodge Hotel
284/1, 286, 288, 290 Prabaramee Road, Kathu, Patong, Phuket

Reviews

7.6

Good

Rating 10 - Excellent. 28 out of 111 reviews" "
Rating 8 - Good. 50 out of 111 reviews" "
Rating 6 - Okay. 18 out of 111 reviews" "
Rating 4 - Poor. 10 out of 111 reviews" "
Rating 2 - Terrible. 5 out of 111 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Reanna

Stayed 11 nights in Apr 2024
Response from Rose on 10 May 2024
Dear Reanna,Thank you for your review. We are glad to know you had a good time staying with us. We look forward to welcome you again in the near future.Best Regards,The Management Team

8/10 Good

Michael

Stayed 10 nights in Jan 2024
Response from Rose on 26 Jan 2024
Dear Michael,Thank you for your review. We are glad to know you had a good time staying with us. We look forward to welcome you again in the near future.Best Regards,The Management Team

10/10 Excellent

Leslie

Stayed 1 night in Dec 2023
Response from Kongkiat P. on 18 Dec 2023
Dear Leslie,Thank you for your great review. We look forwards to welcome you back in the near future.Best Regards,

10/10 Excellent

Hamidreza

Stayed 17 nights in Nov 2023
Response from Rose on 9 Dec 2023
Dear Hamidreza,Thank you for your review. We are glad to know you had a good time staying with us. We look forward to welcome you again in the near future.Best Regards,The Management Team

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a 28 day stay here and the staff are so helpful, friendly, always smiling and happy to assist. I didn’t eat much in the hotel so I can’t comment however theories plenty of local options with short walks. I really enjoyed my stay at Patong Lodge. ขอบคุณ
Stayed 28 nights in Oct 2023
Response from Rose on 2 Dec 2023
Dear Lee,Thank you very much for your compliments. We are so delighted to know that you had a great time with us. Looking forwards to welcome you againBest Regards,The Management of Patong Lodge Hotel

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything at Patong Lodge. From the moment we arrived to our departure nothing was a problem for the staff. Particularly enjoyed the vast array of food for brekky, the pool, the room. All was really great.
Stayed 10 nights in Nov 2023
Response from Rose on 25 Nov 2023
Dear Ian,Thank you very much for your compliments. We are so delighted to know that you had a great time with us. Looking forwards to welcome you againBest Regards,The Management of Patong Lodge Hotel

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Oct 2023
Response from Rose on 6 Nov 2023
Dear Michael,Thank you for your review. We are glad to know you had a good time staying with us. We look forward to welcome you again in the near future.Best Regards,The Management Team

8/10 Good

Melanie Ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel, staff, pool and bar were great. My friends and I really enjoyed our stay there, but the beds are incredibly hard and uncomfortable!
Stayed 9 nights in Oct 2023
Response from Rose on 31 Oct 2023
Dear Melanie Ann,Thank you for your review. We are glad to know you had a good time staying with us. We look forward to welcome you again in the near future.Best Regards,The Management Team

10/10 Excellent

William

Stayed 11 nights in Apr 2023
Response from Rose on 8 May 2023
Dear William,Greeting from Patong Lodge Hotel.Thank you with much appreciated for giving us a great review. We are delighted to know that you had a wonderful stay with us. Thank you again and we looking forward to welcome you in the nearly future kha.The Management of Patong Lodge Hotel

10/10 Excellent

Denby

Stayed 14 nights in Apr 2023
Response from Rose on 7 May 2023
Dear Denby,Greeting from Patong Lodge Hotel.Thank you with much appreciated for giving us a great review. We are delighted to know that you had a wonderful stay with us. Thank you again and we looking forward to welcome you in the nearly future kha.The Management of Patong Lodge Hotel

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it wasn't to expensive. Still close enough to everything and they make it convenient to check out any of the day programs/activities.
Stayed 9 nights in Apr 2023
Response from Rose on 26 Apr 2023
Dear Daniel,Greeting from Patong Lodge Hotel.Thank you with much appreciated for giving us a good review. We are delighted to know that you had a wonderful stay with us. Thank you again and we looking forward to welcome you in the nearly future kha.The Management of Patong Lodge Hotel

10/10 Excellent

Johanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Because the staff was soooo nice and it was really quiet and mixtures of nationality
Stayed 24 nights in Mar 2023
Response from Rose on 14 Apr 2023
Dear Johanne,Greeting from Patong Lodge Hotel.Thank you with much appreciated for giving us a great review. We are delighted to know that you had a wonderful stay with us. Thank you again and we looking forward to welcome you in the nearly future kha.The Management of Patong Lodge Hotel

8/10 Good

Steen

Stayed 23 nights in Mar 2023
Response from Rose on 6 Apr 2023
Dear Steen,Greeting from Patong Lodge Hotel.Thank you with much appreciated for giving us a great review. We are delighted to know that you had a wonderful stay with us. Thank you again and we looking forward to welcome you in the nearly future kha.The Management of Patong Lodge Hotel

2/10 Terrible

Dung

Travelled with family
Disliked: Property conditions & facilities
Would not come back again
Stayed 3 nights in Mar 2023
Response from Rose on 27 Mar 2023
Dear Dung,Greeting from Patong Lodge Hotel. Thank you with much appreciated for giving us a feedback of review. On behalf of Patong Lodge Hotel & the team, we are very sorry for your unsatisfaction. However! Thank you again and we still looking forward to welcome you back again in the nearly future kha.The Management of Patong Lodge Hotel

6/10 Okay

wendy

Stayed 14 nights in Feb 2023
Response from Rose on 28 Feb 2023
Dear Wendy,Greeting from Patong Lodge Hotel.Thank you with much appreciated for giving us a feedback of review. We look forward to welcome you back again in the nearly future kha.The Management of Patong Lodge Hotel

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what I expected. Friendly staff, clean and simple no-frills room, good location. No problems with anything. Enjoyed my stay!
Stayed 26 nights in Jan 2023
Response from Kongkiat P. on 25 Feb 2023
Dear Brian,Thank you very much for your compliments. We are so delighted to know that you had a great time with us. Looking forwards to welcome you again… :-)

8/10 Good

marcel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
over all was good ! most of the people working there were amazing , friendly and helpful !
Stayed 16 nights in Jan 2023
Response from Kongkiat P. on 28 Jan 2023
Thank you for your review. We are glad to know you had a good time staying with us. We look forward to welcome you again in the near future.

10/10 Excellent

SIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you Miss Joy from the front desk
We stayed for 3 days , your staff especially Miss Joy from front desk was very helpful and kind
Stayed 2 nights in Dec 2022
Response from Kongkiat P. on 22 Dec 2022
Dear SIM,Thank you for staying with us. Your compliment has been shared with Khun Joy and our management. We look forward to welcome you again in the near future.Best Regards,

6/10 Okay

Russell

8/10 Good

Ove

Stayed 7 nights in Aug 2022
Response from Rose on 1 Sept 2022
Dear Ove,Greeting from Patong Lodge Hotel.Thank you with much appreciated for giving us back of review. We are delighted to know that you had a wonderful stay with us. Thank you again and we looking forward to welcome you in the nearly future kha.The Management of Patong Lodge Hotel

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
リーズナブルなホテル
価格的にリーズナブルでセブンイレブンも近く便利。部屋からプールに出やすいし、スタッフさんも親切。
Stayed 6 nights in Jul 2022
Response from Rose on 8 Aug 2022
Dear リーズナブルなホテル Greeting from Patong Lodge Hotel. Thank you with much appreciated for giving us a great review. We are delighted to know that you had a wonderful stay with us. Thank you again and we looking forward to welcome you in the nearly future kha. The Management of Patong Lodge Hotel

10/10 Excellent

Jurijs

Stayed 7 nights in Jan 2022
Response from Kongkiat P. on 18 Jan 2022
Dear Jurijs, Thank you for giving us a review. We appreciated your feedback and look forwards to welcome you in the near future. Best regards,

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was ok but no wifi in room, always had to go to lobby…
Stayed 15 nights in Dec 2021
Response from Kongkiat P. on 9 Jan 2022
Dear Martin, Thank you for your review. We are regretted that our WiFi had caused some trouble on your stay. We will definitely fix and improve it as soon as possible. Again, thank you for your stay and wish you a healthy and safe there. Best regards,

4/10 Poor

lindsey

Disliked: Staff & service, amenities
You have to leave your room key at the front desk any time you leave your room. You have to check our pool/beach towels at the front desk which must be returned by 7pm. Why not just charge the customer’s credit card if the towels aren’t brought back to the room instead? We had drainage issues in both the showers in our 2 bedroom hotel room. We requested they fix it 3 times and they told us to pull out the drain cover to alleviate the issues. Disgusting! The real issue was the drains needed to be cleaned. The room was outdated, dingy and old-nothing like the photos on their website. Very disappointed and frustrated by the service and condition of the room. I would definitely never stay here again. Do yourself a favor and book elsewhere. There are plenty of hotels nearby for the same cost that were much nicer. Location of this hotel was directly across the street from the beach. There are no sidewalks to get to local bars and restaurants, so I would not recommend staying here with small children. Also, this is a predominantly Russian tourist location and the Thais definitely cater to them. We felt a little discriminated against being American at this hotel. I requested late check out and the front staff tried to sell me on checking out at 4pm so I would have to pay extra. I told them 3 times I wanted to know how late I could stay without paying extra. Just seemed unprofessional for them to “up sell” me on staying longer so they could charge me.
Stayed 4 nights in Nov 2019
Response from Amy/ Front office manager on 30 Nov 2019
Dear Lamb, Greeting from Patong Lodge Hotel !! We have acknowledged all of your comments and shall share them among our team; however, please be noted that we never charged for beach towel if return after 7 pm. After you informed us about shower room are dirty we have send our maid to clean immediately. about room key we provide only 1 key for security no need to drop at lobby all the time just in case the key with your friend we can open the room you anytime. when you required for late check out we just informed you about our late check out policy did not tried to up sell . Once again, we truly apologize for the standard of service failure and hope you choose to stay with us again, so we can show you our true level of service. Yours Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful, the room was great, bed was a little hard but ok but overall, i would go back there at the next opportunity
Stayed 28 nights in May 2019
Response from Kongkiat on 25 Jun 2019
Dear Sir or Madam, Thank you very much for your kind comments and for giving us an excellent rating. Glad you had a great vacation with us. Your wonderful comments about the room, great service and friendly staff is much appreciated. Your comment regarding to the bed has been acknowledged and will be improve in the near future. We are looking forward to having you back with us soon. Best Regards,

10/10 Excellent

Verified traveller

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite staff. The accommodation was clean & comfortable but in need of maintenance in several areas. TV wasn't working in our room & some lights not working. Was not repaired while we were there. (5days) Swimming pools were great & clean. King beds were firm & we slept well. Breakfast included in price was adequate & fresh. Location is walking distance from beach & we enjoyed our stay there.
Stayed 5 nights in Apr 2019
Response from Kongkiat on 25 Apr 2019
Dear Sir or Madam, Greeting from Patong Lodge Hotel !! We are very happy to read that you have enjoyed your holiday with us and appreciate the fact that the hotel services meet your expectations. For your comment about the in-room facilities and maintenance, we will discuss with out team to improve it right away. We certainly do hope that we will get the opportunity to welcome you back again in the near future. Best regards,

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for price
Really nice hotel for the price, rooms modern and clean, pool is a decent size and we as a group of 4 had no issue with getting loungers. My only issue is no tea or coffee in rooms but there was 7/11 shop 1 min away. Would stop here again.
Stayed 9 nights in Feb 2019
Response from Kongkiat on 4 Mar 2019
Dear Mr. Matthew, Greeting from Patong Lodge Hotel, Phuket. Thank you for taking the time to rank us highly and for providing your feedback while still enjoying your holiday. We are so happy to know you had a great stay. We really appreciate your compliments in our hotel. We will use all of the positive and improvement points to continuously enhance our service standards. Thank you again and looking forward to welcome you back in the near future. Best Regards,

6/10 Okay

Verified traveller

Travelled with partner
Good location to walk to the beach and nice restaurants. Staff was kind but very slow, check in took over an hour.
Stayed 6 nights in Feb 2019
Response from Kongkiat on 4 Mar 2019
Dear Sir or Madam, Greeting from Patong Lodge Hotel, Phuket. Thank you very much for your feedback. We have acknowledged all of your feedback, and shall discuss among our team for the further improvement. Thanks again for your support. Best regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had a great atmosphere and pool area. It is around a 6 minute walk down to Patong Beach, but you will have to walk along the road in some places as the sidewalk disappears. Might be a struggle if in a wheelchair or with small children to walk. Hotel room was spacious with a nice deck. Room didnt have many decorations and the bed was rock hard. Staff were very helpful and pleasant.
Stayed 4 nights in Feb 2019
Response from Kongkiat on 14 Feb 2019
Dear Sir or Madam, Greeting from Patong Lodge Hotel !! Thank you for providing us a good review of your holiday in our place. We are so happy to know you had a good overall stay with us. We will use all of the positive and improvement points to continuously enhance our service standards. Thank you again for your compliments and looking forward to welcome you back in the near future. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms cleaned every day and towels replaced with clean.Overall the hotel was very pleasent. Staff were friendly.
Stayed 12 nights in Dec 2018
Response from Kongkiat on 15 Jan 2019
Dear Sir or Madam, Greeting from Patong Lodge Hotel. Thank you very much for your review and comments. We are pleased to know that you have the pleasurable experience here. We have committed on providing the best service for our customer and are looking forward to welcome you again. Best Regards,

8/10 Good

Steph, Australia

Liked: Cleanliness, property conditions & facilities
Lovely Hotel Out of the Way
I chose this hotel because it was on the outskirts of Patong so it was great that you didn't hear passing traffic (as it's away from the road) or any hooligans walking past etc. The pool/out door facilities were lovely though more deck chairs would be good as I was there during peak season and a lot of families would take up the hotel pool area. There was a huge selection at breakfast (mostly cooked) that would please everyone and there was a great atmosphere with the music and open air restaurant. The staff didn't speak as much English as at other hotels I've been to but enough to get by (it seems they know more Russian as there are lots of Russian guests). One very disappointing aspect was the WIFI only works in the lobby - not in the rooms!!! My room was acceptable, spacious and clean though smelled a bit mildewy which you soon don't notice. Another draw back is you can hear everything going on in the corridor out the front, and then everything being said on the neighbours balconies out the back. Overall I think it's a great hotel if you're not worried about using the internet much and if you're a heavy sleeper.
Stayed 4 nights in Dec 2017
Response from Kongkiat on 10 Jan 2018
Dear Steph Greetings from Patong Lodge Hotel, Phuket. Thank you for trusting Patong Lodge Hotel as the destination for your holidays. On behalf of all the staff and management, we would like to thank you for sharing your views which gives us opportunity to improve and increase on service efficiency levels to provide complete guest satisfactions. Thank you for appreciating our hotel Location, Swimming Pool Area and Restaurant, this will motivate our team to enhance customer delight. We look forward to welcoming you again in the near future. Warmest Regards, Hotel Management

10/10 Excellent

GRAHAME

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another stay here
Excellent value and away from the crowds..
Stayed 6 nights in Sep 2017
Dear Mr. Grahame, Greeting from Patong Lodge Hotel. Thank you for writing a review and for giving us an excellent rating. Our commitment is to deliver the best that we can.Your comments had been shared to our team and we are very happy that we were able to make your stay a great one. We will continue to deliver the best hospitality always. We are looking forward to welcoming you again soon and make another wonderful experience at our Hotel. Warmest Regards, Hotel Management

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Aug 2017

4/10 Poor

Enjoy youself, Hongkong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Acceptable
So far so good! Not comfortable and the staff is not very helpful
Stayed 2 nights in Jul 2017
Response from Kongkiat on 21 Aug 2017
Dear Mr. Enjoy yourself on Expedia, Thank you for your comment and take time to stay with us. Also we'll take your comment to find the way to improve our service. Once again thank you very much. Best regards, Hotel Management

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Good stay, little over priced for what is was, but clean rooms and friendly staff.

6/10 Okay

Jo, Pattaya

Liked: Staff & service
Good location, not too far from Patong Centre
Okay, but drunken guests at night time swimming and making noisy until early in the morning - not controlled by hotel staff

6/10 Okay

Manar

Not bad

2/10 Terrible

Mohamed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn't stay there cause it's very bad I don't like very far , bad treatment and no freek wifi and they said need deposit 1500 one day refund in check out and it's not writen on the website

8/10 Good

Robyn, Hamilton, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel 5 minutes from Town
Patong Lodge Hotel is just a short Tuk Tuk ride from the town and beach. The staff are awesome - extremely friendly and helpful and their English (for most) is good . The facility is clean, rooms are adequate and serviced every day. The pool is clean and lovely to lay by with a cocktail or two in the afternoon. We thoroughly enjoyed our stay and would recommend others to stay here. It's not the Sheraton but it IS Good value for money!

4/10 Poor

Barbara, south africa

Disliked: Cleanliness, property conditions & facilities, room comfort
dissapointed
The staff were friendly. No WiFi in the rooms. Toilet blocked all the time and we asked for a quiet room and were put next to a building site of noise.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place n convenience to explore near patong beach

4/10 Poor

HAJHIR

Disliked: Cleanliness
OK

8/10 Good

Jayde, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel okay but wouldn't go back
Stayed 4 nights. Hotel was good, breakfast was alright - had a large variety of food to choose form. Short walk into Patong beach (5-10mins). Hotel staff quite rude and quick to tell you if you break something or take your key out of the hotel you get fined - hotel staff lost our room key and the receptionist yelled at me insisting we took it out of the hotel and that I would be fined - 10 minutes later she found it at the front desk. Kettle supplied in room but not tea or coffee for some reason? Our room was one of the nicer larger rooms air con was good, shower water pressure not so great. Bed quite firm (usual in thailand) and pillows too high - we called reception to have our pillows changed to thinner ones and they would only allow one more pillow and it was no thinner than the ones we already had. Pool area was good but pool opens at 10:00am so if you want to swim early in the morning you cannot. Pool bar (where you get towels from) only open from 11:00am. Mostly russians stay in this hotel. Overall had an okay experience, but wouldn't go back to this hotel.

6/10 Okay

Joseph, las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel , nice people , very clean , very limited English ; but enough . Hot Breakfast foods served cold , especially eggs ; browned bottoms with runny whites and cold yolks . Internet so poor , it would be fair to say that it didn't exist . Buses park next to restaurant and leave engines running constantly , so that you can breathe nice fresh diesel fumes while eating all three meals . The hotel communicates with housekeeping via telephones placed in the hallways , and during the day they are constantly ringing . Trying to take a nap can be a challenge . It's a long walk to town and the fares are rigged . $6-7 each way . Lobby is not inviting , or comfortable . They charged 30 cents for a one minute local call .

6/10 Okay

kelly, London England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was ok beach was close by staff very nice
What isn't mentioned is the fact that a vast majority of the guests are either Russian,Chinese or Japanese which at times could make you feel that us as English we were in the minority. They are catered for immensely and even the food special board was in Russian,wouldn't really recommend to anyone because of the facts stated

8/10 Good

Faith, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, very good for the price
Hotel is in a good location if you want to stay in Patong but just out of the hustle and bustle. Staff were so helpful and friendly- (I noticed some rude visitors didn't get as nice a reception as us- see below comments). Booking outings was easy and I recommend you do it at the hotel for best prices and less hassle. Room is basic but more than sufficient- fantastic for the price. Pool is lovely and the food wasn't bad at all. Overall a great experience for the price I would definitely stay there again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good friendly hotel
12 night stay- basic accommodation but no complaints at all. Friendly staff, clean room, good location, awesome food. Can't wait to come back

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pain in Patong
Terrible! They were not aware of our booking and insisted we pay despite me providing evidence of my booking with my email confirmation. We did get a refund when a staff member checked their emails. They were rude and unhelpful. I asked for assistance booking a taxi car (not tuk tuk) to the airport. I was made to google the number as they didn't know a number. And then I was charged twice for a local phone call because I took too long ordering. My daughter (5) was charged for an adult buffet breakfast despite me pointing out the fact she had one bread roll and one juice.

8/10 Good

Antonio, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, good room
The room smelled a little of humidity but, once lived-in for a couple of days, it was fine. Shame WIFI is not included in the room rate, you can add-it for extra cost. It is also not available throughout hotel, only in selected areas. Staff was pleasant and helpful when engaged. Hotel restaurant a little lack luster with very simple food.

4/10 Poor

Verified traveller

Basic, but not more!
The hotel is OK! A little old and run down at some areas, although there are newer parts of the hotel as well. The breakfast is basic, and mostly asian food. My biggest complaint is the internet. You had to pay for it in your room, and I think the prices was ridiculous high! And the internet it the public areas gives you a flashback to the first age of Internet, it was really, really slow.