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"Excellent hospitality - very accommodative staff- quiet rooms comfortable beds - breakfast buffet is good spread - some items ran out - less flies than other hotels and staff"

"Great clean room and more than enough space. Comfortable bed and pillows. Good room service and food that tasted good."

"Had a peaceful stay. I strongly recommend this"

"Good stay.staffs are very courteous Breakfast was very good of high standard. We would highly recommend others also"

"It was off season and there was some annual maintenance going on - it has to happen sometime - but the hotel manager and staff had made every effort to minimize this and to more than compensate. If you wanted a fully equipped gym you might have been disappointed but if you wanted to stay in a simply beautiful property - and we were delighted in all respects from room, food, amenities, activities, and location this place is it. But what makes this property special is quite the most genuinely charming and hardworking and professional staff I have encountered in my 45 years of international travel this is the place. From room and catering to garden and security the staff are very well trained, clearly Taj brand appreciative based on conversations I had with them, motivated and make this property as nice as it is. We stayed at 2 other 5 star properties on this trip and this was our clear favourite and made it an exceptional memory. "

"It’s probably used to be 5 star but not anymore. Need some remodeling."

"It was a pleasant stay"

"This must be the nicest hotel in Trivandrum, because everything was perfect. It’s a beautiful hotel, everything is spotlessly clean and the staff are so attentive. It’s truly a hotel where the pictures match how beautiful the property actually is. We travelled from abroad and loved our stay. "

"We had an extremely disappointing and unprofessional experience with this homestay. After booking the room days in advance, we drove nearly 7 hours to reach the property — with my wife unwell during the journey — only to receive a call from Mr. Bijoy at 5 PM asking us to cancel our reservation. His reason was that the existing guests “couldn’t fly out of India” and would be extending their stay. This is completely unacceptable. A confirmed booking is a commitment. How can a host arbitrarily decide to retain a room that has already been reserved and paid for? Poor planning on their part should not become an emergency for their guests. We were left stranded in the evening, forced to scramble for alternative accommodation after hours on the road. There was no support, no assistance, no accountability — just a request for us to cancel. To make matters worse, the guests being retained were American, and the situation raises serious concerns about preferential treatment and racial profiling. This experience reflects a complete lack of professionalism, reliability, and basic hospitality ethics. I would strongly advise future travellers to think twice before booking here if you value certainty and respect for your time and wellbeing."