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"Rooms were very clean but air condition in building ,hallways, seemed extremely high. Staff was hit, and miss Either staff was helpful and friendly, or they were the complete opposite and made you feel as if you were bothering them. Food was for the most part good,again hit and miss. "

"Rooms are dated and smell "

"Yes"

"Great resort"

"Amazing "

"Overall very nice, would stay again but the staff would get mad when we ordered drinks they didn't want to make. "

"PROS: great location, beautiful beaches, many restaurants on site, MOST of the staff were friendly, easy to get to the other Atlantis hotels CONS: one beach staff literally took our umbrella from our lounger that we got up early to grab to give to another patron because she complained about not having one (because she came to the beach late) - obviously this would not be a problem if they had enough umbrella loungers! But there were so little of them and half of them were broken; WE WERE LAYING IT IN WHILE HE TOOK IT and ignored our protests. The check out staff was so short when I asked if the large deposit they took during check in was applied to the total balance that we owed during check out; she spoke to us like we were idiots. The spa. If you are renovating then perhaps don’t be open for business because you don’t know this until you show up and it is not in the spa area and you have zero spa amenities; it was like a doctor’s office. The sulfur smell and taste in the water…drinking water, washing & bathing water. "

"There's a problem with the housekeeping. They were supposed to clean our room every day. We complained about it several times, but they never did it, until the last day, when they did the bed, but nothing more. It was really disappointing."

"i can’t say enough about the staff!! they are magnificent. Every amenity is anticipated before you ask. the beach staff is on the ball every minute. the beach itself is captivating. The Beach Club has the beautiful versailles gardens that are breathtaking and the grounds ooze history of opulence. "