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Reviews of Fairfield Inn & Suites by Marriott Ottawa Airport

2.5 out of 5
Fairfield Inn & Suites by Marriott Ottawa Airport
135 Thad Johnson Private, Ottawa, ON

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1447 out of 1798 reviews" "
Rating 8 - Good. 265 out of 1798 reviews" "
Rating 6 - Okay. 41 out of 1798 reviews" "
Rating 4 - Poor. 19 out of 1798 reviews" "
Rating 2 - Terrible. 26 out of 1798 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

NACHIKET

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in May 2024

10/10 Excellent

Ruijie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are large and the staff are friendly
Stayed 1 night in May 2024
Response from Melika (manager on duty) on 25 May 2024
Good Evening RuijieThank you for taking the time to let us know about your stay! We are so glad to hear you had a good experience and we hope to see you back soon

10/10 Excellent

Vlada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer hotel close to airport. Room was clean, very comfortable. Very good buffet breakfast with several options for eggs, various condiments, waffle station. Highly recommend
Stayed 1 night in May 2024
Response from Rylan Baker - Reservations Coordinator on 24 May 2024
Hi Vlada, thank you for your review, we hope to welcome you back soon!

10/10 Excellent

ADIL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms
Stayed 1 night in May 2024
Response from Rylan Baker - Reservations Coordinator on 23 May 2024
Hello Adil, thank you for your review!

10/10 Excellent

Patty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel with spacious rooms
Stayed 1 night in May 2024
Response from Rylan Baker - Reservations Coordinator on 24 May 2024
Hello Patty, thank you for your positive review!

10/10 Excellent

Marites

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was amazing- clean and spacious and comfortable. It only made me wish I could stay longer. The customer service was superb. The breakfast was absolutely delicious. If I do come back, I would stay here again.
Stayed 2 nights in May 2024
Response from Rylan Baker - Reservations Coordinator on 23 May 2024
Hello Marites, thank you so much for your positive review, we hope to see you back soon.

8/10 Good

Ran

Great hotel
Stayed 2 nights in May 2024
Response from andrea on 21 May 2024
Thank you for your review

10/10 Excellent

Suresh

Travelled with family
Liked: Amenities, property conditions & facilities
Excellent place to stay relax and enjoy plane watching
Stayed 3 nights in May 2024
Response from andrea on 21 May 2024
We are glad you had a great stay with us. Hope to see you soon

8/10 Good

Sandeep

Travelled with family
Good experience ..I wish breakfast could be more better and include more varieties
Stayed 2 nights in May 2024
Response from Melika (Manager On Duty) on 22 May 2024
Good Evening Sandeep, I am sorry to hear our buffet was not up to your satisfaction. I will pass this along with our breakfast supervisors.

8/10 Good

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first night was rough, delayed flights meant we did not get in until 4:30 am. Our room was directly over the free breakfast area, and noise comes straight through to any rooms directly above, so we were up at 7. The second night we were on the sixth floor....much better. Would recommend staying here, just ask for a higher floor. The hotel staff were great, the rooms were clean and well appointed. The hotel/ airport shuttle was prompt with friendly service. Would stay again.
Stayed 1 night in May 2024
Response from Chris - Guest Service Agent on 21 May 2024
Good afternoon Randy, thank you for the positive review. We will ensure to pass along your message about the noise to our front desk management team. We hope to see you again!

10/10 Excellent

Wilma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience. We felt welcome since the moment we walked into the hotel. The receptionist was able to accommodate my request and she made sure we were feeling comfortable during our stay. The room where we stayed, had a amazing view of the airport; we enjoyed watching some take off and arrivals. The breakfast is really good, and you have many options to choose from.
Stayed 1 night in May 2024
Response from Melika (Manager On Duty) on 20 May 2024
Good Evening Ms. WilmaThank you so much for taking the time to let us know about your stay, Making you feel comfortable during your stay is something we strive to do here at Fairfield and we are delighted to here we accomplished that for you.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great experience at check in and check out. Clean, fast and friendly service.
Stayed 2 nights in May 2024
Response from Melika (Manager On Duty) on 20 May 2024
Good Evening Natalie.Thank you so much for taking the time to let us know about your stay! We are delighted to hear you had a great experience and hope to see you again in the future

10/10 Excellent

Selena

Liked: Cleanliness, staff & service, property conditions & facilities
big shoutout to the concierges at the front desk! amazing service
Stayed 2 nights in May 2024
Response from Melika (Manager On Duty) on 20 May 2024
Good Evening Selena.Thank you for taking the time to let us know about your stay! We are so glad to hear you found the service amazing! Hope to see you again in the future

8/10 Good

Jihye

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is overall good experience staying this hotel. Too crowdy in the swimming pool when long weekend.
Stayed 1 night in May 2024
Response from Rylan Baker - Reservations Coordinator on 20 May 2024
Hello Jihye, thank you so much for your positive review! Hopefully we can welcome you back soon!

6/10 Okay

Ryan

Business traveller
Liked: Cleanliness
Disliked: Amenities
I tried to buy Tylenol and Advil and the hotel didn’t carry it. The place was very bland. There are no extra amenities nearby.
Stayed 1 night in May 2024
Response from Rylan Baker - Reservations Coordinator on 20 May 2024
Hello Ryan! We strive to provide the highest standard of hospitality to our guests and are sorry that we did not meet your expectations. We take your comments to heart and will be sure to pass them along to our management team.

10/10 Excellent

Erin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great - beautiful hotel
Stayed 1 night in May 2024
Response from Melika (Manager On Duty) on 20 May 2024
Good Evening Erin.Thank you for taking the time out of your day to leave us a review. We hope to see you again in the future

10/10 Excellent

SHELLEY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was huge, breakfast is decent and staff were wonderful.
Stayed 1 night in May 2024
Response from Rylan Baker - Reservations Coordinator on 20 May 2024
Hello Shelley, thank you so much for your review, we are thrilled to hear that you enjoyed your stay with us!

2/10 Terrible

Shallu

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not cleaned when requested
Stayed 3 nights in May 2024
Response from Chris - Guest Service Agent on 20 May 2024
Good morning Shallu, thank you for the review. We apologize that your room was not cleaned, we will ensure to pass along your message to housekeeping. We hope to see you again.

10/10 Excellent

Amit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upscale and elegant...spacious rooms with plenty of amenities and wonderful, friendlly staff.
Stayed 1 night in May 2024
Response from Rylan Baker - Reservations Coordinator on 20 May 2024
Hello Amit, thank you so much for your positive review, we hope to welcome you back soon!

8/10 Good

Tyler Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Large rooms, great walk in showers,
Stayed 3 nights in May 2024
Response from Rylan Baker - Reservations Coordinator on 20 May 2024
Hello Tyler, thank you so much for your review, we hope to welcome you back to our hotel soon!

10/10 Excellent

Shermaine De Castro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Chris - Guest Service Agent on 20 May 2024
Good morning Shermaine De Castro, thank you for the positive review. We are happy to hear you enjoyed your stay with us! We hope to see you again.

6/10 Okay

Tyren

Liked: Cleanliness, staff & service
Tv/shower drain was clogged
Stayed 1 night in May 2024
Response from Chris - Guest Service Agent on 16 May 2024
Good morning Tyren, thank you for the review. We apologize that your drain was clogged, we will ensure to pass along your message to our maintenance management team. We hope to see you again.

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Ottawa
Stayed 2 nights in May 2024
Response from Rylan Baker - Reservations Coordinator on 13 May 2024
Hello Michel, thank you so much for your review! We hope to welcome you back again soon!

10/10 Excellent

DRISSI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only good feedback!!
Stayed 2 nights in May 2024
Response from Rylan Baker - Reservations Coordinator on 13 May 2024
Thank you for your review, we're thrilled to hear you enjoyed your stay with us!

10/10 Excellent

Eleanor

Travelled with family, Travelled with family and small children
Clean, quiet, fresh. My family and I had a great time. Free breakfast is always a win and it was delicious.
Stayed 1 night in May 2024
Response from Rylan Baker - Reservations Coordinator on 10 May 2024
Hello Eleanor, thank you so much for your positive review! We are thrilled that you enjoyed your stay with us and we hope to welcome you back in the near future.

10/10 Excellent

Colleen, Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very nice hotel close to the airport. The staff are very kind and helpful!
Stayed 1 night in May 2024
Response from Melika (Manager On Duty) on 10 May 2024
Good Morning Colleen, Thank you for taking the time to let us know about your stay! We are delighted to hear you had a great experience and found our staff to be kind and helpful!We hope to see you back in the future

10/10 Excellent

Vichaya

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean with lots of space in the hallway. Dinning room was large. Staff were friendly. Although it is close to the airport, it was very quiet in our room. We will definitely will come back for the next trip.
Stayed 4 nights in May 2024
Response from andrea on 9 May 2024
Thank you for your positive review. We are glad you enjoyed your stay here at the Fairfield.

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from andrea on 9 May 2024
Thank you for you review

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The unit was quiet. Service was friendly and efficient
Stayed 1 night in May 2024
Response from andrea on 7 May 2024
Thank you for your positive review

10/10 Excellent

Ben-Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Melika (Manager On Duty) on 7 May 2024
Good Afternoon Ben-JayThank you for taking the time to leave us a positive review! We hope to see you again in the future

10/10 Excellent

Ritesh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was quite and also easily accessible to airport
Stayed 1 night in May 2024
Response from andrea on 7 May 2024
Thank you for your review

10/10 Excellent

GAYNELL

Stayed 3 nights in May 2024

10/10 Excellent

Rong

Very good
Stayed 2 nights in May 2024
Response from Andrea on 7 May 2024
Thank you for your review

10/10 Excellent

Albert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All services
Stayed 2 nights in Apr 2024
Response from andrea on 7 May 2024
Thank you for your review

6/10 Okay

Sarah

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Melika (Manager On Duty) on 4 May 2024
Good Evening Sarah. Thank you for taking the time to let us know about your stay. Please let us know how in the future we can turn your 3 star into a 5 star experience as your loyalty is important to us

10/10 Excellent

peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2024
Response from Melika (Manager On Duty) on 2 May 2024
Good Evening Peter.Thank you for taking the time to let us know about your stay, We are delighted you had an excellent time and look forward to seeing you back in the future

10/10 Excellent

Monica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely, comfortable hotel. It was weekend of tournaments so it was bit loud late into the night but the facility and staff were absolutely wonderful!
Stayed 4 nights in Apr 2024
Response from Michaela on 1 May 2024
Thank you for taking your time to send us a feedback. We are glad the you enjoyed your stay with us. Looking forward to your next visit in our hotel.

10/10 Excellent

jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location super close to the EY Center and also the airport
Stayed 1 night in Apr 2024
Response from Chris - Guest Service Agent on 1 May 2024
Good afternoon Jason, thank you for the positive review. We are happy to hear you appreciated our location! We hope to see you again.

10/10 Excellent

Bernadette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were beautiful, huge clean every detail down to the left made out of towels for my granddaughters. We were able to walk across the street to the convention center. We stayed for volleyball provincials getting everything within 10 minutes. I highly recommend this property.
Stayed 4 nights in Apr 2024
Response from Melika (Manager On Duty) on 29 Apr 2024
Good Evening Bernadette, Thank you so much for taking the time to let us know about your experience staying here at Fairfield. We are delighted to hear you had a good time and we hope to see you again in the future

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Andrea on 28 Apr 2024
Thank you for your review

8/10 Good

Xin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Andrea on 28 Apr 2024
Thank you for your review

10/10 Excellent

Sylvie, North Fort Myers

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, clean, large rooms, great staff.
Stayed 1 night in Apr 2024
Response from Rylan Baker on 26 Apr 2024
Hello Sylvie, thank you so much for your review! We're delighted to hear you enjoyed your stay and we hope to welcome you back soon!

10/10 Excellent

Sutharsan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good about this Hotel, The only thing is that this Hotel does not have a Restaurant or Bar inside the Hotel. You have to Walk to the Hilton Hotel right beside this Hotel to have a Drink or if you want to eat something. Other than this, this Hotel had great Breakfast.
Stayed 2 nights in Apr 2024
Response from Rylan Baker on 23 Apr 2024
Hello Sutharsan,We are delighted to hear that you enjoyed your stay at our hotel, thank you so much for your review! We take your comments whole-heartedly and will be sure to pass them along to our management team to consider. We hope to welcome you back again in the near future!

10/10 Excellent

Edward Mosher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle service was not ideal, only 4 people could fit so we had to wait another 15-20 minutes. The room was amazing and all the staff was accommodating!
Stayed 1 night in Apr 2024
Response from Melika (Manager On Duty) on 22 Apr 2024
Good Evening Mr. Mosher,Thank you for taking the time to let us know about your stay. We are delighted to hear you enjoyed the room and found our staff to be accommodating! We are sorry to hear our regular shuttle van was broken during your time of stay, Hopefully when you return it will be back up and running as it accommodates many people.

10/10 Excellent

Jeff

Travelled with partner
Liked: Amenities
This was a beautiful hotel. We were pleasantly surprised.
Stayed 1 night in Apr 2024
Response from Rylan - Reservations Coordinator on 22 Apr 2024
Hello Jeff, we're thrilled to hear you enjoyed your stay, thank you for your review!

10/10 Excellent

Rwan

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious
Stayed 3 nights in Apr 2024
Response from Michaela on 21 Apr 2024
Thank you for your great review. We appreciate the feedback and we are looking forward to you r next stay in our establishment. Have a great week ahead

10/10 Excellent

Melissa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms and friendly staff!
Stayed 2 nights in Apr 2024
Response from Rylan - Reservations Coordinator on 22 Apr 2024
Hello Melissa, thank you so much for your positive review!

2/10 Terrible

Chris

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I had issues with checkin.i called ahead and was told I could arrange an early checkin if I paid the$40 early check in fee. When I arrived at the hotel the check staff told me there was no such thing. I required the room to accommodate a young child but had to drive around for an hour and come back. At that time one room was ready which I appreciated but then I sat in the lobby for another 3 hours waiting for my second room. I understand that check in times may very but in this case I called a head and was assured by 2 front desk employees that I could pay a fee to gain early check in. It’s a very nice hotel and the stay is good but it got off to a very rocky start
Stayed 1 night in Apr 2024
Response from Chris - Guest Service Agent on 22 Apr 2024
Good morning Chris, thank you for the review. We apologize that you experienced a rocky start, we will ensure to pass along your message to our front desk management team. We hope to see you again.

8/10 Good

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Not to bad
Stayed 1 night in Apr 2024
Response from Chris - Guest Service Agent on 22 Apr 2024
Good morning Travis, thank you for the positive review. We are happy to hear you enjoyed your stay with us! We hope to see you again.

10/10 Excellent

Jillian, Niagara Falls

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were amazing, the food was delicious, the room was big and very clean. We enjoyed our time here. Thank you!
Stayed 1 night in Apr 2024
Response from Rylan Baker - Reservations Coordinator on 22 Apr 2024
Hello Jillian, thank you so much for your positive review! We are so glad you enjoyed your stay with us and we hope to welcome you back soon!