Interior entrance

Reviews of APA Hotel Shin-Osaka Eki Tower

3 out of 5
APA Hotel Shin-Osaka Eki Tower
7-4-20, Nishinakajima, Yodogawa-ku, Osaka, Osaka

Reviews

8.4

Very good

Rating 10 - Excellent. 261 out of 559 reviews" "
Rating 8 - Good. 182 out of 559 reviews" "
Rating 6 - Okay. 70 out of 559 reviews" "
Rating 4 - Poor. 25 out of 559 reviews" "
Rating 2 - Terrible. 21 out of 559 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Swe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is excellent
Stayed 4 nights in Apr 2024
Response from フロント 米谷 on 25 Apr 2024
Thank you for using APA Hotel Shin-Osaka Station Tower.We are very happy to hear that you were satisfied with your stay.All of our staff will continue to strive to improve our service and quality so that we can become the hotel of choice for our customers.We look forward to seeing you again.

10/10 Excellent

Lourdes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy, nice view on the 25th floor, and close to train stations. There are lots of food stalls on the way to and from the train stations. Really only used this as a place to sleep after exploring and traveling around the city.
Stayed 1 night in Mar 2024
Response from Front Oi on 13 Apr 2024
Thank you for using APA Hotel Shin-Osaka Station Tower.All of our staff are very happy to read that you were satisfied with your stay. The surrounding area is a restaurant area, so we hope you will use our hotel again when you come to Osaka.We will continue to strive to be a hotel chosen by many people.

6/10 Okay

Nicola

Travelled with family
Liked: Staff & service, amenities
Overall the hotel was a solid 3 stars. The check-in was easy and staff were very friendly. The room is clean but very small, much smaller than anticipated. There's nowhere to put your luggage. The bed is very comfy though so that's amazing. The restaurant was not as clean as the rooms or lobby and the options were not great for vegan/vegetarian so skip that. Honestly not a bad hotel, but also found that the housecleaning was happening all day starting pretty early (noisy) and left items strewn though the halls making a messy appearance.
Stayed 2 nights in Apr 2024
Response from Front Oi on 13 Apr 2024
Thank you for using APA Hotel Shin-Osaka Station Tower.We have received your comment about the clutter in the lobby, and all of our staff will take it seriously and will make improvements.Thank you for taking the time out of your busy schedule to post.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was standard compact, very clean and I had everything I needed for goodnight sleep. The pillow was a little hard, but it did not matter much to me. Upon check-in I received a complimentary drink. I paid a little extra for the high floor and the view was definitely worth it even though the window was standard. The hotel is close to several stations including the Shinkansen. Overall, a very good experience.
Stayed 6 nights in Apr 2024
Response from Front Oi on 13 Apr 2024
Thank you for using APA Hotel Shin-Osaka Eki Tower.All of our staff are very happy to read that you were satisfied with your stay.Our hotel is located close to Shin-Osaka Station, so we look forward to using our hotel again when you come to Osaka.

10/10 Excellent

Yanjie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
train noise can be heard during the night. The room space is the most narrow in the world.
Stayed 1 night in Apr 2024
Response from Front Oi on 13 Apr 2024
Thank you for using APA Hotel Shin-Osaka Station Tower.We will share information with all staff regarding the noise issue you received and strive to make improvements to ensure customer satisfaction.All rooms are sold with the same size, with the only difference being the size of the bed.

6/10 Okay

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the train station. Depending on where your room is, you can hear the train from 0700-midnight on weekdays and starting as early as before 0600 on weekends. Reception and restaurant area feels like a circus. Budget hotel so you get what you pay for.
Stayed 3 nights in Mar 2024
Response from Receptionist Ito on 12 Apr 2024
Thank you for staying at APA Hotel Shin-Osaka Station Tower. Our hotel is a 7-minute walk from the front exit of Shin-Osaka Station.You may hear the sound of trains running in your room. We apologize for the inconvenience.Thank you for taking your valuable time to post.We look forward to seeing you again.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service
Near station
Stayed 2 nights in Mar 2024
Response from Receptionist Ito on 8 Apr 2024
Thank you for staying at APA Hotel Shin-Osaka Station Tower.Our hotel is located 6 minutes walk from JR Shin-Osaka Station, making it an extremely convenient location.We hope that you will choose our hotel the next time you use our hotel, as it is easy to move around.Thank you for taking your valuable time to post.We look forward to seeing you again.

10/10 Excellent

Nao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay, close to the station, convenience store, and food. The only complain I have is outside of the room is outside open so its cold and rain cones in. Therefore, its little annoying. But overall, great hotel.
Stayed 6 nights in Feb 2024
Response from フロント 佐渡 on 14 Mar 2024
Thank you very much for staying at APA Hotel Shin-Osaka Station Tower.All of our staff are very happy to hear that you have appreciated the location of our hotel.However, we apologize for the inconvenience caused to our customers regarding our facilities. Our hotel has a very open structure. We will share your feedback with our staff immediately as it is a hardware issue.Thank you very much for taking the time out of your busy schedule to post.We look forward to seeing you again.front sado

10/10 Excellent

Ricardo Alfonso

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All very good
Stayed 1 night in Feb 2024
Response from Receptionist Ito on 3 Mar 2024
Thank you for staying at APA Hotel Shin-Osaka Station Tower. Thank you for your highest rating. We will continue to carry out quality control to ensure everyone's satisfaction. Thank you for taking your valuable time to rate us. We look forward to seeing you again.

10/10 Excellent

Lauren

Liked: Amenities
Amazing service
Stayed 2 nights in Feb 2024
Response from Front YONEYA on 28 Feb 2024
Thank you for making a reservation at APA Hotel Shin-Osaka Station Tower.We are very happy to hear that you were satisfied with your stay.All of our staff will continue to strive to improve our service and quality so that our customers are satisfied with our funeral home.We hope that your trip to Japan will be a good one.We look forward to seeing you again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Yodogawa Park so I can run in the morning every other day. Close to Shin Osaka Station so I can get on the train quickly and go anywhere.
Stayed 14 nights in Feb 2024
Response from Front YONEYA on 28 Feb 2024
Thank you for using APA Hotel Shin-Osaka Station Tower.We are very happy to hear that you were satisfied with your stay.All of our staff will continue to strive to improve our service and quality so that our customers can have a comfortable stay.We look forward to seeing you again.

10/10 Excellent

Chance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to the Shin-Osaka station. Great breakfast with a wonderful view. I always love staying at any APA hotel in Japan.
Stayed 1 night in Jan 2024
Response from フロント 米谷 on 13 Feb 2024
Thank you for using APA Hotel Shin-Osaka Station Tower.We are very happy to hear that you enjoyed the access to our hotel and the view from the top floor restaurant during your stay.All of our staff will continue to work hard to ensure that our customers have a comfortable stay.We hope that your trip to Japan will be a good one.We look forward to seeing you again.

10/10 Excellent

AUNG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from フロント 米谷 on 4 Feb 2024
Thank you for using APA Hotel Shin-Osaka Station Tower.We are very happy to hear that you were satisfied with your stay.We feel honored to have been able to help our customers with their travels in Japan.All of our staff will continue to work hard to ensure that our customers have a comfortable time with us.We look forward to seeing you again.

10/10 Excellent

Kennedy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay. Ive been here a few times before. Always had a pleasant stay.
Stayed 1 night in Jan 2024
Response from フロント 米谷 on 4 Feb 2024
Thank you for using APA Hotel Shin-Osaka Station Tower.We are very happy to hear that you were satisfied with your stay.We feel honored to have been able to help our customers with their travels in Japan.All of our staff will continue to work hard to ensure that our customers have a comfortable time with us.We look forward to seeing you again.

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the Shin-Osaka train station. Plenty of dining options within walking distance.
Stayed 2 nights in Jan 2024
Response from フロント 米谷 on 4 Feb 2024
Thank you for using APA Hotel Shin-Osaka Station Tower.We are very happy to hear that you liked the access to our hotel and the surrounding facilities during your stay.All of our staff will continue to work hard to ensure customer satisfaction.We look forward to seeing you again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite hotel in Osaka because next to Shin Osaka Station, hub of the bullet trains to anywhere. Good connection to the subway line too.
Stayed 5 nights in Dec 2023
Response from Front Mitsui on 15 Jan 2024
Thank you very much for staying at APA Hotel Shin-Osaka Station Tower.We are also very happy to receive high evaluation from our customers.All of our staff will continue to work hard to make our hotel a place that you will continue to use repeatedly.Thank you very much for taking your valuable time to post this comment.All of our staff look forward to using your service again.

10/10 Excellent

Diana Evita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility. Really clean. Convenient location, really close to Shin Osaka
Stayed 1 night in Jan 2024
Response from Front Mitsui on 7 Feb 2024
Thank you for using APA Hotel Shin-Osaka Station Tower.Thank you very much for choosing our hotel out of many hotels.We are also very happy to receive high evaluation from our customers.All the staff will continue to work hard so that you can use us again and again in the future.Thank you very much for taking your valuable time to post today.We look forward to seeing you again soon.

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apa Hotel Shin-Osaka Eki Tower
Hotel is near the train station, convenient, near restaurants and convenince stores. NOTE: There a few Apa Hotels in the area so make sure you enter the right Apa hotel in googe maps. (I made the error and it took me about 10 minutes in the wrong direction. lol) The check-in process was automated and fast. (Language was in both Japanese and English) The front desk personal are there though to provide assistance if needed. but it was quick. The rooms are smaller than most US hotel rooms, but it is very clean, windows open partially to allow air flow, which was great in the winter, as the AC is turned off and room can get a little warm (at least to my liking). Ammenities are great, tooth brush, razors, shampoo, condition, body wash. A humidifier is also provided. Check out time is 10am which is a little earily then most US hotels, but the hotel does allow you to store baggage if needed. All in all I enjoyed my stay and would recommend it to others if staying in Osaka.
Stayed 2 nights in Dec 2023
Response from Front Mitsui on 6 Jan 2024
Thank you very much for using APA Hotel Shin-Osaka Station Tower.We are also very honored to receive many compliments from our customers.All the staff will continue to work hard so that you can use us again and again in the future.Thank you very much for your valuable feedback.All of our staff look forward to using your service again.

10/10 Excellent

Caleb

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from ITO / Receptionist on 8 Jan 2024
Thank you for staying at APA Hotel Shin-Osaka Station Tower. We are very happy that you were satisfied with your stay at our hotel. Thank you for taking your valuable time to post. We look forward to seeing you again.

10/10 Excellent

brent

Stayed 1 night in Dec 2023
Response from ITO / Receptionist on 8 Jan 2024
Thank you for staying at APA Hotel Shin-Osaka Station Tower. We are very happy that you were satisfied with your stay at our hotel. Thank you for taking your valuable time to post. We look forward to seeing you again.

10/10 Excellent

Miguel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay, good location with a good kareoke spot nearby that really brought it up a bit. The hotel itself was a standard hotel, very clean, very nice to stay at, quiet, could use a bit of adjustment to the thermostat but an open window fixed that up. Otherwise it was a nice spot to stay at.
Stayed 5 nights in Dec 2023
Response from Front Mitsui on 6 Jan 2024
Thank you very much for using APA Hotel Shin-Osaka Station Tower.We are also very honored to receive many compliments from our customers.All the staff will continue to work hard so that you can use us again and again in the future.Thank you very much for your valuable feedback.All of our staff look forward to using your service again.

10/10 Excellent

Kennedy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay. Friendly staff. Good location, by the shin osaka station transit hub. I extended my stay from one day, to a week. Umeda/downtown osaka is just a few minutes train ride into the city center. I am most likely going to revisit when I return to Osaka. Its convenient to go east/west of japan using shin osaka fast trains. And when im ready to fly home, its by the line that takes me to ITM airport. One of the most convenient locations if you're planning to visit osaka and surrounding areas. The shin osaka station is the hub that connects you with the rest of the cities and towns.
Stayed 7 nights in Dec 2023
Response from Front Mitsui on 6 Jan 2024
Thank you very much for using APA Hotel Shin-Osaka Station Tower.We are also very honored to receive many compliments from our customers.All the staff will continue to work hard so that you can use us again and again in the future.Thank you very much for your valuable feedback.All of our staff look forward to using your service again.

10/10 Excellent

Linyue

Stayed 4 nights in Dec 2023
Response from フロント 伊藤 on 3 Jan 2024
この度はアパホテル〈新大阪駅タワー〉にご宿泊いただきありがとうございます。今回のご滞在にご満足いただけまして、大変光栄に存じます。今後もご満足いただけるように、管理を行ってまいります。貴重なお時間を割いてのご投稿ありがとうございます。またのご来館を心よりお待ちしております。

8/10 Good

Aq

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from フロント 伊藤 on 3 Jan 2024
この度はアパホテル〈新大阪駅タワー〉にご宿泊いただきありがとうございます。今回のご滞在にご満足いただけまして、大変光栄に存じます。今後もご満足いただけるように、管理を行ってまいります。貴重なお時間を割いてのご投稿ありがとうございます。またのご来館を心よりお待ちしております。

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really quiet! Self service laundry worked great. Easy access to Shin-Osaka Station as well as Minamikata Station. Plenty of food choices and grocery shops. 3 elevators - minimal wait time. Staff exceptionally professional and polite.
Stayed 8 nights in Dec 2023
Response from Receptionist Ito on 3 Jan 2024
Thank you for staying at APA Hotel Shin-Osaka Station Tower. We are very happy to hear that you had a quiet night. We are relieved that you were satisfied with the facilities in the hotel. Thank you for praising the service of our front desk staff. We will do our best to further satisfy you. Thank you for taking your valuable time to post. We look forward to seeing you again.

10/10 Excellent

Kennedy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Mitsui on 22 Dec 2023
Thank you for using APA Hotel Shin-Osaka Station Tower. Thank you very much for choosing our hotel out of many hotels. We hope you were able to get a good night's rest during your stay. All of our staff will continue to work hard to make our hotel a place that you can continue to use. Thank you very much for taking your valuable time to post today. We look forward to seeing you again soon.

10/10 Excellent

JOCELYN

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort
Good hotel very accessible, staff are helpful
Stayed 3 nights in Dec 2023
Response from Front Mitsui on 7 Dec 2023
Thank you for using APA Hotel Shin-Osaka Station Tower.Thank you very much for choosing our hotel out of many hotels.We are also very happy to receive compliments from our customers.Thank you very much for taking your valuable time to post today.We look forward to seeing you again soon.

8/10 Good

YUEN CUM

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is really too small. No space to open up the luggage nor anywhere to place it. So unless you do not need luggage space but just a decent room to stay, it's ok. Otherwise do reconsider seriously. Had to upgrade to a bigger room!!!
Stayed 7 nights in Nov 2023
Response from Front Mitsui on 6 Dec 2023
Thank you for using APA Hotel Shin-Osaka Station Tower.Thank you very much for choosing our hotel out of many hotels.However, we apologize for any inconvenience caused.Our building is very compact from an environmental perspective.We hope for your understanding.If you would like a larger room, we recommend a twin room or larger.We will take your feedback seriously and will use it as a reference for future hotel management.Thank you very much for taking your valuable time to post today.We look forward to seeing you again soon.

10/10 Excellent

Allan

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Conveniently located near Shi-Osaka station; however, need assistance in finding. Pillows were hard - asked front desk for anything softer but service rep said no. Can barely move in front of the bed. Definitely needs more room there.
Stayed 2 nights in Dec 2023
Response from Front Mitsui on 6 Dec 2023
Thank you for using APA Hotel Shin-Osaka Station Tower.Thank you very much for choosing our hotel out of many hotels.We are very happy that you appreciated the location of our hotel.We apologize for the inconvenience caused regarding the pillows.We will take your feedback seriously and will use it as a reference for future hotel management.Thank you very much for taking your valuable time to post today.We look forward to seeing you again soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room was clean. Has a convenient coin laundry near the front desk.
Stayed 2 nights in Nov 2023
Response from フロント 米谷 on 29 Nov 2023
Thank you for using APA Hotel Shin-Osaka Station Tower.We are very happy to hear that you were satisfied with your stay.We will continue to strive to be the hotel of choice for our customers, and all of our staff will continue to strive to improve our services.We look forward to seeing you again.

10/10 Excellent

Jamie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was in a great location and wonderful to stay at. The beds, at least in the twin-rooms, are hard. But everything else is so wonderful that it makes up for it.
Stayed 4 nights in Nov 2023
Response from Front Mitsui on 27 Nov 2023
Thank you very much for using APA Hotel Shin-Osaka Station Tower.We are very happy to hear that you were satisfied with your stay.All of our staff will continue to work hard to become a hotel that our customers will use again and again.Thank you very much for your valuable feedback.We look forward to serving you again.

8/10 Good

Rene

Stayed 4 nights in Nov 2023
Response from Front Mitsui on 19 Dec 2023
Thank you for using APA Hotel Shin-Osaka Station Tower.Thank you very much for choosing our hotel out of many hotels.We hope you had a good rest during your stay.All the staff will continue to work hard so that you can use us again and again in the future.Thank you very much for taking your valuable time to post today.We look forward to seeing you again soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the close proximity to the Shin Osaka Station where I can quickly get on the Shinkansen, train or subway to any of my destinations with ease. There are a lot of restaurants and markets to buy food. I often buy food on the go and eat it where ever I am at a park, etc. for a nice quiet lunch or dinner. I am also a runner so it is only 1/2 mile from the Yodogawa River Park where you can run for miles in either direction and see the beautiful scenery. The only negative I have is that the mini fridge is too small, I cannot fit a day's worth of food in it. I get up and place food for the day in my backpack and I am on the run. For me I rather eat on my way to somewhere instead of wasting an hour eating in a restaurant, then going to my destination. To each his own, I guess. Thank you.
Stayed 10 nights in Oct 2023
Response from Front Mitsui on 21 Nov 2023
Thank you for using APA Hotel Shin-Osaka Station Tower.Thank you very much for choosing our hotel out of many hotels.We are also very happy to receive many compliments from our customers.We apologize for the inconvenience caused regarding your room.We will continue to work hard to create a better hotel based on customer feedback.All of our staff will continue to work hard to make our hotel a place that you will continue to use repeatedly.Thank you very much for taking your valuable time to post today.We look forward to seeing you again soon.

10/10 Excellent

Chiaki

Stayed 2 nights in Nov 2023
Response from フロント 三井 on 21 Nov 2023
この度はアパホテル〈新大阪駅タワー〉をご利用いただき誠にありがとうございます。数あるホテルの中から当館をお選びいただきましたこと心より御礼申し上げます。ご滞在中はご満足いただけましたでしょうか。今後とも繰り返しご利用頂けるホテルになりますようスタッフ一同精進して参ります。本日は貴重なお時間を割いての投稿誠にありがとうございました。お客様のまたのお越しを心よりお待ち申し上げております。

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, tight rooms, good location, great breakfast (Asian style), and convenient. Double bed room is tight (difficult to walk around when two people are in the room) with a small bathroom that has a 12” step up (tub edge is 24” tall/ deep). A/c was locked and only heating available during my Nov stay. Window opens to allow fresh air but had to prop open the door to the room for breeze. Overall great location to train station/Shinkansen/Osaka subway (direct access via door 6/ west exit, 5 min walk with all stairs). If using large luggage then get a taxi or go to ground level from train station and walk the sidewalks for 10 min (use google maps).
Stayed 3 nights in Nov 2023
Response from Front Mitsui on 21 Nov 2023
Thank you for using APA Hotel Shin-Osaka Station Tower.Thank you very much for choosing our hotel out of many hotels.We are also very happy to receive many compliments from our customers.For our guest rooms, we manage the air conditioning all at once from an eco-friendly perspective, and we have designed the rooms to be compact so that they can be easily air-conditioned.We apologize for any inconvenience and inconvenience caused to our customers.We hope for your understanding.All of our staff will continue to work hard to make our hotel a place that you will continue to use repeatedly.Thank you very much for taking your valuable time to post today.We look forward to seeing you again soon.

6/10 Okay

Ling, Denver

Liked: Cleanliness, staff & service
Bed is too soft
Stayed 3 nights in Nov 2023
Response from Front Mitsui on 21 Nov 2023
Thank you for using APA Hotel Shin-Osaka Station Tower.Thank you very much for choosing our hotel out of many hotels.However, we apologize for the inconvenience caused regarding the bed. We will use your feedback as a reference for future hotel management.Thank you very much for taking your valuable time to post today.We look forward to seeing you again soon.

8/10 Good

Will

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A classic Japanese hotel so the rooms are small but everything is in a great condition and extremely clean i really don’t think you could find a better hotel chain for the same price and location!
Stayed 4 nights in Nov 2023
Response from Front Mitsui on 21 Nov 2023
Thank you for using APA Hotel Shin-Osaka Station Tower.Thank you very much for choosing our hotel out of many hotels.We are also very happy to receive many compliments from our customers. All of our staff will continue to work hard to make our hotel a place that you will continue to use repeatedly.Thank you very much for taking your valuable time to post today.We look forward to seeing you again soon.

8/10 Good

Veronica

Liked: Cleanliness, amenities, property conditions & facilities
It was a very safe hotel.
Stayed 1 night in Oct 2023
Response from Front Mitsui on 21 Nov 2023
Thank you for using APA Hotel Shin-Osaka Station Tower. Thank you very much for choosing our hotel out of many hotels.We hope you were satisfied with your stay.All of our staff will continue to work hard to become a hotel that is chosen by our customers.Thank you very much for taking your valuable time to post this review.We look forward to seeing you again

10/10 Excellent

Neville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pillows were a bit hard. Breakfast was good and staff helpful. Close proximity to station.
Stayed 1 night in Oct 2023
Response from Front Mitsui on 21 Nov 2023
Thank you for using APA Hotel Shin-Osaka Station Tower.Thank you very much for choosing our hotel out of many hotels. We are very happy to receive the compliments from our customers. Regarding the pillows, we will use this information as a reference for future hotel operations.Thank you very much for taking your valuable time to post today.We look forward to seeing you again soon.

8/10 Good

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very good and convenient to the train station. There is a 7/11 convenient store located right next to the hotel.
Stayed 2 nights in Sep 2023
Response from Front Mitsui on 21 Nov 2023
Thank you for using APA Hotel Shin-Osaka Station Tower.Thank you very much for choosing our hotel out of many hotels. We are also very happy to receive many compliments from our customers. All of our staff will continue to work hard to make our hotel a place that you will continue to use repeatedly.Thank you very much for taking your valuable time to post today.We look forward to seeing you again soon.

10/10 Excellent

Daisuke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
便利で快適
交通の便がよく部屋も清潔で快適でした。朝のエレベーターが混むのは仕方がないので余裕を持って部屋を出ましょう。
Stayed 7 nights in Sep 2023
Response from フロント 三井 on 21 Nov 2023
この度はアパホテル〈新大阪駅タワー〉をご利用いただき誠にありがとうございます。数あるホテルの中から当館をお選びいただきましたこと心より御礼申し上げます。お客様よりお褒めのお言葉を頂戴できましたこと大変嬉しく存じます。また、エレベーターにつきましてご理解ありがとうございます。今後とも繰り返しご利用頂けるホテルになりますようスタッフ一同精進して参ります。本日は貴重なお時間を割いての投稿誠にありがとうございました。お客様のまたのお越しを心よりお待ち申し上げております。

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend in Osaka
This hotel is very tall. The view from the upper floors is fantastic. We could see the Umeda Sky Building from our room. This hotel is very close to Shin-Osaka station, and there arent many crossing signals to worry about, too. Check in and check out were super smooth. The rooms were small, but its Japan. There was a mini fridge and a hot water pot in the room, along with instant coffee and tea. I would definitely stay again.
Stayed 2 nights in Sep 2023

2/10 Terrible

Diego

Disliked: Staff & service
Stayed 4 nights in Aug 2023

10/10 Excellent

Joanna

Stayed 3 nights in Aug 2023
Response from front mitsui on 8 Nov 2023
Thank you very much for staying at APA Hotel Shin-Osaka Station Tower. We are very happy to hear that you were satisfied with your stay. All of our staff will continue to work hard to ensure your satisfaction. Thank you very much for taking your valuable time to post this review. We look forward to seeing you again.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close from the station and the convenience store is right next to
Stayed 1 night in Aug 2023
Response from yoneya on 9 Aug 2023
Thank you very much for staying at APA Hotel Shin-Osaka Station Tower.We are very pleased that you liked the accessibility of our hotel.All of us at APA will continue to strive to improve our services and quality so that our guests can spend a pleasant stay with us.We look forward to serving you again.

4/10 Poor

Ka'ina

Stayed 2 nights in Jul 2023
Response from フロント 米谷 on 14 Sept 2023
この度はアパホテル〈新大阪駅タワー〉にご宿泊いただき誠にありがとうございます。ご滞在に関しまして、お客様のご期待に応える事が出来ず大変申し訳ございません。ご不便をおかけしたこと重ねてお詫び申し上げます。次回お泊り頂けるのであればお客様に必ずご満足頂ける様スタッフ一同今一度ホテル運営の改善に邁進して参ります。これからもご愛顧頂けると幸いでございます。またのご利用を心よりお待ちしております。

6/10 Okay

Rupesh

Stayed 1 night in Jul 2023
Response from フロント 米谷 on 14 Sept 2023
この度はアパホテル〈新大阪駅タワー〉にご宿泊いただき誠にありがとうございます。ご滞在に関しまして、概ねご満足頂けたようで大変嬉しく存じます。これからもお客様に選ばれるホテルになれるようスタッフ一同サービス、品質の向上に努めて参ります。またのご利用を心よりお待ちしております。

8/10 Good

Roy

Liked: Staff & service, property conditions & facilities, room comfort
Great location
Nice stay. Convenient location. Helpful staff.
Stayed 2 nights in Jul 2023
Response from フロント 米谷 on 9 Jul 2023
Thank you for using APA Hotel Shin-Osaka Station Tower.Regarding your stay, we are very pleased that you liked the view from the upper floors of the hotel and the staff's response.We are honored to hear your compliments.We will continue to devote ourselves to becoming a hotel of choice for our customers.We are looking forward to seeing you again.

10/10 Excellent

Lianne Caylee

Travelled with family
Liked: Staff & service, property conditions & facilities
I like its cleanliness. Its very quiet and is nearby a train station.
Stayed 6 nights in Jun 2023
Response from フロント 米谷 on 4 Jul 2023
Thank you for choosing APA Hotel Shin-Osaka Station Tower.We are delighted that you liked the accessibility and cleanliness of our hotel.All of us at APA will continue to make every effort to satisfy our guests.We look forward to serving you again.

6/10 Okay

Lisa, Placerville

Travelled with family
Room was very small. Train noise was definitely heard.
Stayed 2 nights in Jun 2023
Response from Staff Nakagawa on 25 Jun 2023
Dear guest, Thank you for staying with us, but we apologize you for bothering because of train noise.