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2 outdoor pools, pool cabanas (surcharge), pool umbrellas
2 outdoor pools, pool cabanas (surcharge), pool umbrellas
2 outdoor pools, pool cabanas (surcharge), pool umbrellas
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

    Popular LocationOld Town3 min drive
    Popular LocationDisney Springs® Area8 min drive
    Popular LocationDisney Springs®11 min drive
    AirportOrlando, FL (MCO-Orlando Intl.)24 min drive

Choose dates to view prices

  • Room, 2 Queen Beds, View (Main Atrium View)

    4.5/5 guest room rating

    Room amenities

    • 38 sq m
    • Sleeps 4
    More detailsRoom, 2 Queen Beds, View (Main Atrium View)
  • Room, 2 Queen Beds (Emerald Bay)

    4/5 guest room rating

    Room amenities

    • 38 sq m
    • Sleeps 4
    More detailsRoom, 2 Queen Beds (Emerald Bay)
  • Room, 1 King Bed, Non Smoking, View

    4.6/5 guest room rating

    Room amenities

    • Sleeps 2
    More detailsRoom, 1 King Bed, Non Smoking, View
  • Room, 2 Queen Beds, Non Smoking, View

    4.5/5 guest room rating

    Room amenities

    • 38 sq m
    • Sleeps 4
    More detailsRoom, 2 Queen Beds, Non Smoking, View
  • Room, 2 Queen Beds (Emerald Bay, Main Atrium View)

    4.4/5 guest room rating

    Room amenities

    • Sleeps 4
    More detailsRoom, 2 Queen Beds (Emerald Bay, Main Atrium View)
  • Room, 1 King Bed, Non Smoking, View (Main Atrium View)

    5/5 guest room rating

    Room amenities

    • Sleeps 2
    More detailsRoom, 1 King Bed, Non Smoking, View (Main Atrium View)
  • Room, 2 Queen Beds, View (Atrium View)

    4.3/5 guest room rating

    Room amenities

    • Sleeps 4
    More detailsRoom, 2 Queen Beds, View (Atrium View)
  • Room, 1 King Bed, View (Atrium View)

    5/5 guest room rating

    Room amenities

    • Sleeps 2
    More detailsRoom, 1 King Bed, View (Atrium View)
  • Room, 1 King Bed (Emerald Bay)

    Room amenities

    • Sleeps 2
    More detailsRoom, 1 King Bed (Emerald Bay)
  • Room, 1 King Bed, View (Emerald Bay, Main Atrium View)

    Room amenities

    • Sleeps 2
    More detailsRoom, 1 King Bed, View (Emerald Bay, Main Atrium View)

About this area

Kissimmee

Located in Kissimmee, Gaylord Palms Resort & Convention Center is in the suburbs and near theme parks. Disney Springs® is worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Disney's Animal Kingdom® Theme Park and Epcot®. Travelling with kids? Don't miss Gatorland® and Universal’s Islands of Adventure. Spend some time exploring the area's activities, including golfing.
Visit our Kissimmee travel guide
View map
Popular Location

What's nearby

  • Old Town - 3 min drive
  • Disney's Typhoon Lagoon Water Park - 7 min drive
  • ESPN Wide World of Sports - 8 min drive
  • Disney Springs® Area - 8 min drive
  • Disney Springs® - 11 min drive

Getting around

  • Kissimmee Station - 21 min drive
  • AirportOrlando, FL (MCO-Orlando Intl.) - 24 min drive

Restaurants

  • Old Hickory Steakhouse — 1 min walk
  • MOOR — 1 min walk
  • Logan's Roadhouse - 16 min walk
  • Denny's - 19 min walk
  • Chick-fil-a - 3 min drive

About this property

Gaylord Palms Resort & Convention Center

4-star, family-friendly resort near Old Town
This smoke-free resort features 6 restaurants, 2 outdoor pools and a full-service spa. Free WiFi in public areas and a free theme park shuttle are also provided. Additionally, free water park access, 2 bars/lounges and a health club are on-site. All 1416 rooms provide conveniences such as fridges and coffee makers, plus wireless Internet access (surcharge) and Smart TVs with cable channels. Other amenities available to guests include wired Internet (surcharge), Netflix and room service (during limited hours).
Gaylord Palms Resort & Convention Center offers 1416 forms of air-conditioned accommodation with laptop-compatible safes and coffee/tea makers. Smart televisions come with premium cable channels, pay-per-view films and Netflix. Bathrooms include designer toiletries, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan.

2 the outdoor swimming pools and 2 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a complimentary water park, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Relâche Spa has massage/treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of Commitment to Clean (Marriott)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.99 per day), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking: USD 26 per night
  • Valet parking: USD 38 per day
  • Return airport shuttle (surcharge)
  • Local area shuttle (surcharge)
  • Free theme park shuttle
  • Limo/town car service

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–10:00 AM: USD 10.00-25.50 for adults and USD 10.00-25.50 for children
  • 6 restaurants and 2 coffee shops
  • 2 bars/lounges and 1 poolside bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • 2 outdoor pools
  • 2 hot tubs
  • Aerobics classes
  • Arcade/games room
  • Children's pool
  • Fitness centre
  • Free water park access
  • Full-service spa
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry-cleaning service
  • Free cots/infant beds
  • Free theme park shuttle
  • Free water park access
  • In-room childcare (surcharge)
  • Laundry facilities
  • Playground
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Waterslide

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Meeting rooms
  • Conference centre (406662 square feet of space)

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Couples dining
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Linens
  • Rollaway/extra beds (surcharge)

Bathroom

  • Designer toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV channels
  • Netflix
  • Films for purchase
  • Premium channels
  • Smart TV

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in between 4 PM and 4 AM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per night.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 34.35 per accommodation, per night
The resort fee includes:
  • Pool access
  • Health club access
  • Fitness centre access
  • Internet access
  • Newspaper
  • Phone calls
  • Additional inclusions

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 10.00 and USD 25.50 for adults, and USD 10.00 and USD 25.50 for children (approximately)
  • Fee for in-room wireless Internet: USD 14.99 per day (rates may vary)
  • Fee for in-room wired Internet: USD 14.99 per day (rates may vary)
  • Self-parking fee: USD 26 per night (in/out privileges)
  • Valet parking fee: USD 38 per day (in/out privileges)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
All taxes and fees are included in the room rate for any reservation where payment is made at time of booking.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Gaylord Palms Resort Kissimmee
Gaylord Palms Resort
Gaylord Palms Kissimmee
Gaylord Palms
Gaylord Palms Orlando
Gaylord Resort
Gaylord Palms Resort Orlando
Gaylord Palms Hotel Kissimmee
Gaylord Palms Resort Convention Center
Gaylord Palms Resort & Convention Center Resort
Gaylord Palms Resort & Convention Center Kissimmee
Gaylord Palms Resort & Convention Center Resort Kissimmee

Frequently asked questions

Can I cancel my reservation for free at Gaylord Palms Resort & Convention Center and receive a full refund?
Yes, Gaylord Palms Resort & Convention Center offers free cancellation on select room rates, because flexibility matters! Please refer to Gaylord Palms Resort & Convention Center cancellation policy on our site for more details about any exclusions or requirements.
Does Gaylord Palms Resort & Convention Center have a pool?
Yes, this property has 2 outdoor pools and a children's pool.
Is Gaylord Palms Resort & Convention Center pet-friendly?
No, pets are not allowed at this property.
How much is parking at Gaylord Palms Resort & Convention Center?
Self-parking is available for USD 26 per night. Valet parking is available for USD 38 per day.
What time is check-in at Gaylord Palms Resort & Convention Center?
Check-in is from 4 PM to 4 AM.
What time is check-out at Gaylord Palms Resort & Convention Center?
Checkout is at 11 AM.
Does Gaylord Palms Resort & Convention Center provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is Gaylord Palms Resort & Convention Center located?
This family-friendly Kissimmee resort is located in the suburbs, 2.6 mi (4.2 km) from Celebration Golf Club, and within 6 mi (10 km) of Disney Springs® and Disney's Animal Kingdom® Theme Park. Epcot® and Gatorland® are also within 12 mi (20 km).
4.3
Excellent
1,485 reviews
5 - Excellent
930
4 - Good
293
3 - Okay
123
2 - Poor
66
1 - Terrible
73

4.5/5

Cleanliness

4.3/5

Staff & service

4.4/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
The resort is beautiful with plenty fun things to do! The staff is great and extremely helpful!
Stayed 1 night in Sep 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel wonderful service and amenities . Very clean.
Stayed 1 night in Sep 2020

4/5 Good

Travelled with family
Happy face iconLiked: Cleanliness, amenities, property conditions & facilities
The hotel at the moment is not offering room cleaning due to COVID but they don’t tell you that. However, you do receive like 5 emails before arriving to tell you about how the recommend you pre book (Pay) for the lounge chairs in the pool area. The room was ok. In the room that we stayed (7137) the shower door didn’t closed and the bathroom will get all wet (which you had to clean, since they’re not cleaning the rooms) the pillows had a humid smell to them, you would think that with all the fees you get charged this things wouldn’t happen. I’ve stayed there several times and that’s why I decided to take my daughter for the first time to Orlando and stay at the Gaylord my experience wasn’t the best. We also upgraded the room at arrival and wasn’t impressed with the upgrade, got a room infront of all the construction that’s going on. They do have hand sanitizer everywhere.
Stayed 3 nights in Sep 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2020

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