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"We stayed for 3 nights during a large family trip and booked three rooms. The location is excellent—close to Waikiki Beach, shops, and restaurants. The rooms were updated, which is why we chose this hotel. However, our experience fell short. The front desk staff at check-in felt dry and not very welcoming. Having visited Hawaii multiple times, we expected more of the “Aloha spirit.” Additional staff training would help. Our room had several issues. We found hair on the bathroom floor upon arrival, which was disappointing. The corner unit layout was awkward, with a very small, oddly shaped shower and a tiny sink with almost no counter space. There was also no hot water early in the morning—I had to shower with lukewarm water, and it took about 20 minutes for hot water to come through for my husband. Soundproofing was poor; we could clearly hear conversations from the next room both early morning and late at night, making it hard to rest. the other two rooms we booked for our parents were better. Still, despite the great location, the overall experience did not meet expectations. We would not choose to stay here again."

"The area is very noisy and it was very difficult for me to rest well. Also, the elevators were down most of time during my stay. I had to take stairs a few times. "

"We stayed on the West side, 8th floor and it was amazing. The room was large, staffwere friendly, and pool hours were great. Coffee place in concourse was awesome. Valet parking was easy. Would stay again."

"I found very, very handy, the retail store that offered healthy salads and foods and many other items I needed! Staff, especially my housekeeper, very attentive, efficient, and friendly!"

"Rooms were clean, beds were small as they are double, the pool table and fuse ball table in the lobby were great for the kids! Location couldn’t be better"

"Room was very spacious but a little out dated, staff was very friendly, lobby was under construction during our visit "

"Great location family friendly excellent hospitality highly recommend "

"Breakfast was fantastic! Staff very friendly. Place was clean. The elevators are my only complaint. And the room is tiny but it worked."

"The room was hard to cool."