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"The Onsen was wonderful and relaxing, staff were extremely friendly and provided services like a pickup/dropoff at the train station and a shuttle to the entrance to the Snow Monkey Park. There was also a great view of the town from our window on the 4th floor."

"Checkout staff was incredibly kind and helpful. The onsen was welcoming for foreigners and we were informed tattoos were okay too, which was an unexpected surprise. Amenities (including robe for the onsen) were provided and there were vending machines easily accessible as well. Short walk to Yuzawa Station so it was very convenient. Compared to other properties in the area, it was nice to stay in a hotel with a private bathroom for only a slight price increase from hostel-style accommodations. Would recommend!"

"Great location and ski in ski out. Small but comfortable room for family of 4, Onsen is a blessing! It’s a little tired, super busy hotel. Outrageously priced buffet dinner, go elsewhere. Free shuttle makes that easy, but make sure you book all offsite options. "

"Our family of 5 had an enjoyable stay in a large Japanese style room. Great location for the ropeway and gear hire available too so very convenient. Nice to have the communal kitchen and dining areas as we got to meet some other guests. The ping pong table got a lot of use too. They lend toboggans for free, which is heaps of fun for the kids and the owners kindly didn't charge us when we accidentally broke one! (Even though we offered). Traditional onsen is worth a visit and in walking distance, just note the etiquette before you go as it's not focused on tourists. No supermarket nearby so stock up beforehand eg the train station. Highly recommended."

"Nice place to be. Staff very nice and cordial. "

"I used this hotel as nothing more than a place to store my bags and crash for the night, oh and take a shower. It did the job no frills, and I’m pretty happy. The staff were very friendly! That being said, the room I was in could use an update. Everything was well worn and there was age that just can’t be scrubbed away. Fine for me, maybe not everyone."

"The hotel room was clean. I asked for the eco service but still didn’t receive towels. At check-in I felt very rushed. As I was entering my information, I was asked for my passport, then in reaching for my passport they wanted me typing my information. Three front desk staff talking and explaining while checking in. Difficult getting a taxi. Anytime I went to the desk I was treated like I was bothering them. After traveling throughout Japan, this is not the hospitality of other top Japanese hotels. The experience was just ok."

"This resort was significant to how amazing our snowboarding vacation turned out. Breakfast and dinner buffet was delicious! It’s true they don’t change items but there were so many choices that it really wasn’t necessary. We looked forward to breakfast and dinners there the entire 4 night stay. We had the junior suite which has the stone tub as our bath and it was a dream come true. Japanese style futons were so comfortable even after a long day of snowboarding. I didn’t mind that we had to set it up ourselves, it was a fun experience. The ONLY/main issue I had was that their public bath started off amazing until I noticed the insane amount of heavy black mildew/mold all over the walls and ceilings, it was like a horror movie and I couldn’t unsee it. Please please get that cleaned/disinfected, it is such a health hazard. I wish to come back and enjoy the facility again!! The saving grace was that we had our private tub as an option. The town is quaint so not much to do, so it was great that they had a game room with arcade games and ping pong table, our kids loved closing the night out there. The value we got for the experience was great and we want to return and do it all again! "

"Great staff. Comfortable bedding and room. Will definitely stay again. "