Thank you very much for your kind review, 10/10! We hope to welcome you again in the future

Thank you for your feedback. I'm glad that overall your stay was a good one. I'm sorry to hear that you had a slight delay upon checking-in. We hope we will be welcoming you back again soon.

Thank you for taking the time to write a review. I'm delighted the team are making you feel welcome and that you're thoroughly enjoying your stay. We look forward to having you with us for the next few weeks

Thank you very much for your kind review. I am glad to hear that the team were able to make your difficult visit easier. I hope we will see you again in future under better circumstances.

thank you for your feedback. I'm delighted that you've had a wonderful stay with us! We hope to see you again soon.

Thank you for your feedback. I'm glad to hear that overall your stay was a good one. I'm sorry to heat that the pillows in your room weren't to your liking. The team hope they'll be welcoming you back again soon!

Dear Susan Thank you for reviewing the Novotel Newcastle Airport We will share your ratings with the team

I'm sorry to see that you were disappointed with your recent stay with us. We'd love to hear more on how we could have provided a better service to you.

Thank you for taking the time to write a review. I'm glad to hear you had a great stay and we look forward to seeing you again!

Thank you for taking the time to provide us with feedback following you recent stay. I'm sorry to hear that you were disappointed with the leisure facilities during your stay with us. As I'm sure you noticed we are currently under refurbishment and many issues such as you have mentioned are due to be resolved. I hope you might consider staying again in the future to see the finished product.

Thank you for your kind feedback. It's great to hear you found your stay to be great value for money and we look forward to welcoming you back again in the near future.

Thank you for your very kind review! We're delighted you had a great stay, see you again next time!

I'm sorry to hear that you were disappointed following your recent stay with us. Unfortunately a twin room wasn't requested in advance and so wasn't prepared in advance. I sincerely apologise for any inconvenience caused. I do hope this misunderstanding will not taint your view of your previous good experiences with us and we do hope to be welcoming you back again in the future.

Thank you for your kind review, we look forward to welcoming you back next time!

Thank you for your kind review. Very glad to hear you had a great stay with us! I'll see you next time, hopefully you will be able to sample one of our new rooms by that time!

Thank you for your kind review 10/10!

The staff will be very happy to hear they made you to feel welcome and we all can't wait but to welcome you back again soon!

Thank you for your feedback. It's great to hear you had a fantastic stay and we look forward to seeing you again on your next trip!

Thank you for your very kind review! 10/10! We can't wait to see you again and again in the future!

Thank you very much for your kind review! It was great having you with us and the team will be delighted to hear your feedback. We can't wait to welcome you back again next time!

Thank you for your detailed feedback. I'm delighted that you have had a overall good stay with us and I hope you will come back to see you again soon. As you say, we are refurbishing as there are some tired areas, I'm delighted you enjoyed our newly refurbished bedroom and I'm sure you will love the overall finished product come completion.

Thank you for your review. I'm glad that overall you stay was a good one and we look forward to seeing you some more in the near future. We do understand that there are some areas of the hotel which are a little tired and this is exactly why we are refurbishing many of those areas, the finished product will be well worth coming back for!

Thank you for your kind review, we look forward to seeing you more in the future!

Thank you for your kind feedback. I will share your comments with our team and I am certain it will serve as great motivation to them to continue to provide the best service they possibly can.

Thank you for your kind review. I'm glad you had a great stay, see you again next time!

Thank you for taking the time to write a review following your recent stay. I'm sorry to hear that your stay did not live up to expectations. We take all matters very seriously. Whilst we respect the choice to write a anonymous review we would love to hear more from you directly on the matter so that we can try to correct and issues and prevent these situations happening in the future in order to improve ourselves.

Thank you for your kind review! I'm very happy to hear that you are enjoying our new look hotel! I hope you'll be back again soon to see the progress as it continues.

Thank you for your kind review! I hope to welcome you back again soon!

Thank you for review. I'm glad you had a great stay but sorry to hear your meal fell short of expectations. I hope to see you again in the near future to give us the chance to better serve you again. Please let us know more details regarding your meal so we can try to improve our service in the future.

Thank you for your kind review, ?I hope to see you again in the future!

Thank you for taking the time to write a review. I'm very glad to hear you had a great stay with us and particularly that our staff made you well welcome. I'm sure this will serve as a great source of encouragement for them. I hope to see you again in the near future!

Thank you for your kind review! See you next time!

Thank you for your kind review. I'm delighted you had a great stay and I can't wait to welcome you back again!

Thank you for your kind review! We hope to see you again next time!

Thank you for your review. We'd love to hear more from you about how we could've improved your recent stay with us!

Thank you for your review. I'm glad you had a good stay and I hope to see you again in the future!

Thank you for your feedback. I'm sorry to hear that on this occasion your stay fell short of expectations. Please be rest assured that this isn't usual practice at our hotel and we sincerely apologise for any inconvenience caused. We hope you might consider staying with us again in the future in order to give us another chance to better serve you.

Thank you for taking the time to leave us a review! I'm delighted you had a great stay, see you next time!

Thank you for your feedback, it's good to hear you had a good stay and as you rightly commented we are currently under refurbishment as we are looking to greatly improve the hotel. We hope to see you again in the future following its completion to see all of the exciting changes.

Glad you had a great stay, we hope to see you again next time!

Thank you for your review. We hope to see you on your next trip.

Thank you for your review! Hope to see you again next time.

I'm glad to hear you had a good stay with us. We hope to see you again in the future!

I'm sorry that your recent stay with us didn't live up to your expectations. We hope you might consider staying with us again in the future in order to give us the opportunity to better serve you in the future.

I'm sorry to see that on this occasion your stay fell short of expectation. We'd love to hear more about how we could have improved your stay with us.

I'm delighted to hear the you had a great stay with us and that the staff were helpful to you throughout your stay. See you next time!

Thank you for your review, I'm glad you had a good stay with us. I hope you had a great time in Greece! See you next time hopefully.

Thank you for your kind review!