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Reviews of Copthorne Hotel Newcastle

4 out of 5
Copthorne Hotel Newcastle
The Close, Quayside, Newcastle-upon-Tyne, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 812 out of 1549 reviews" "
Rating 8 - Good. 494 out of 1549 reviews" "
Rating 6 - Okay. 168 out of 1549 reviews" "
Rating 4 - Poor. 52 out of 1549 reviews" "
Rating 2 - Terrible. 23 out of 1549 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very good !
Stayed 1 night in May 2024

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff were nice, room was reasonable, and stay was all that we required for the evening we were there. Food was quick and hot and everything was amenable. However, to be open, honest and transparent in this review, the room looked set for one person rather than a couple. (one packet of biscuits with the tea service, only one towel laid out in the bathroom (Had to source the other from the wardrobe) and the light only working on one side of the bed. The toilet is also so low that it feels like sitting on the floor using it. The bath was also so shallow that it barely covered the top of legs when full, and the soaps fixed to the wall were so far out of reach that they were not usable in the bath. (Had our own toiletries to compensate). The worst thing was that, when the cold water tap was on, it was so tight that it wouldn't turn off, and we nearly flooded the room before achieving this. Then, once turned off, it was effectively locked off and unusable again. I forgot to report this to the team on departure, so hopefully this review will assist. In summary. The room service teams do need to QC their own work, but the staff were solid, efficient, and helpful. The place just needs some TLC in order to support the team effort and energy.
Stayed 1 night in May 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel lovely friendly staff
Stayed 1 night in May 2024
Response from Nicolas Nasser on 21 May 2024
Many thanks for your valued feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Quayside location, close to all you need.
Stayed 2 nights in May 2024
Response from Ken on 20 May 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were lovely and friendly, the male cleaner working on the rooms when we checked in was so friendly and helpful also. The room was great.
Stayed 1 night in May 2024
Response from Nicolas Nasser on 16 May 2024
Many thanks for your valued feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

8/10 Good

Anthony

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Nicolas Nasser on 9 May 2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser Operations Manager

8/10 Good

Susan

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from Nicolas Nasser on 9 May 2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser Operations Manager

8/10 Good

Zsolt

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Riverside location. Quiet, clean and tidy - comfortable.
Stayed 1 night in Apr 2024
Response from Ken on 6 May 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

6/10 Okay

Muhammad

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Service was ok most of the things are help yourself like no one to take your bags and no room service. Location is good but hotel itself feels old with old decor.
Stayed 1 night in Apr 2024
Response from Ken on 6 May 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nicolas Nasser on 29 Apr 2024
Many thanks for your lovely which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

8/10 Good

Rosalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The plus was free parking, within walking distance of city centre, provided you ordered and paid for breakfast the night before, it provided good value for money, and quality bathroom towels. Hotel is aged and rooms would benefit from a 'face lift'. Happy to recommend.
Stayed 4 nights in Apr 2024
Response from Nicolas Nasser on 28 Apr 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

8/10 Good

STEADY

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel just a bit too noisy probably other rooms are fine but mine was overlooking the bins and on the busy railway line side.
Stayed 1 night in Apr 2024
Response from Nicolas Nasser on 23 Apr 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

10/10 Excellent

Richard, Cleveland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was very nice
Stayed 1 night in Apr 2024
Response from Ken on 16 Apr 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nicolas Nasser on 16 Apr 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

8/10 Good

Joud

Travelled with partner
Liked: Amenities
Old but nice. The parking situation should be better explained
Stayed 2 nights in Apr 2024
Response from Nicolas Nasser on 11 Apr 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

8/10 Good

Edward

Travelled with partner
Liked: Cleanliness, staff & service
Noice of trains
Stayed 3 nights in Apr 2024
Response from Nicolas Nasser on 9 Apr 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

8/10 Good

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nicolas Nasser on 11 Apr 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

8/10 Good

Colin

Travelled with family
Liked: Amenities
It was a good stay, but the rooms are in need of an update.
Stayed 1 night in Mar 2024
Response from Ken on 8 Apr 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

8/10 Good

Chris

Stayed 1 night in Apr 2024
Response from Nicolas Nasser on 25 Apr 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Nice comfortable room.
Stayed 1 night in Apr 2024
Response from Ken on 5 Apr 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

8/10 Good

Linda

Travelled with partner
Loved being on the water
Stayed 7 nights in Mar 2024
Response from Ken on 5 Apr 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

6/10 Okay

Marina

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The only good thing is the location of this hotel. It's a four stars hotel but the person at reception didn't even ask me my name or welcome me when we arrived, simply told me it wasn't time to check in (which I knew) and made it seem like a favour to leave our bags at the hotel until check in (a service I knew they provided but was not offered until I asked). Then basically we had no other conversations with the staff. Checked in online giving them information they should already have from the booking via expedia and even got a check out link!! So basically it's expensive and there's 0 service. The location is the only reason to stay at this hotel. Waking up with the sun and seeing the river was amazing.
Stayed 2 nights in Mar 2024
Response from Nicolas Nasser on 1 Apr 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

6/10 Okay

Chung Yin

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
In desperate need of refurbishment.
Stayed 2 nights in Mar 2024
Response from Nicolas Nasser on 1 Apr 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

8/10 Good

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on the Quayside. Parking onsite & good price for city centre. Staff attentive & friendly. We had club room located on 5th floor. Views of the river. Great size room and very comfy bed. Very clean & eveything you need for some time away. Furniture a bit dated but other than that a lovely stay. Have stayed in a few hotels in Newcastle & this has been best for location & parking. Would visit again.
Stayed 1 night in Mar 2024
Response from Nicolas Nasser on 28 Mar 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot along the river, with excellent views from the room.
Stayed 2 nights in Mar 2024
Response from Nicolas Nasser on 28 Mar 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

10/10 Excellent

Graham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night as attending an event in Newcastle. Particularly impressed with all the staff we met. Great hotel and will be back.
Response from Nicolas Nasser on 25 Mar 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regardsNicolas Nasser Operations Manager

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nicolas Nasser on 25 Mar 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regardsNicolas Nasser Operations Manager

8/10 Good

Alison

Stayed 2 nights in Mar 2024
Response from Ken on 8 Apr 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful staff. Comfortable room. Lovely view of the riverside from the room. Convenient for centre.
Stayed 1 night in Mar 2024
Response from Nicolas Nasser on 18 Mar 2024
Many thanks for your valued feedback.Kind RegardsNicolas NasserOperations Manager

6/10 Okay

Paul

Travelled with partner
Disliked: Property conditions & facilities
Great location hotel property requires refurbishment
Stayed 1 night in Mar 2024
Response from Nicolas Nasser on 18 Mar 2024
Many thanks for your valued feedback.Kind RegardsNicolas NasserOperations Manager

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our Saturday night stay. The room was large and clean with a nice view of the river. Parking was really convenient (£10) and the breakfast was excellent. Only a 10-15 min walk to the utilita arena. This our go to hotel at Newcastle.
Stayed 1 night in Mar 2024
Response from Nicolas Nasser on 18 Mar 2024
Many thanks for your valued feedback.Kind RegardsNicolas NasserOperations Manager

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nicolas Nasser on 18 Mar 2024
Many thanks for your valued feedback.Kind RegardsNicolas NasserOperations Manager

10/10 Excellent

Lindsay

Stayed 1 night in Mar 2024
Response from Ken on 8 Apr 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything Superb hotel extremely comfortable Staff amazing
Stayed 1 night in Mar 2024
Response from Nicolas Nasser on 18 Mar 2024
Many thanks for your valued feedback.Kind RegardsNicolas NasserOperations Manager

8/10 Good

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
VIP services good
Stayed 1 night in Mar 2024
Response from Ken on 14 Mar 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

8/10 Good

Marie

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The room on arrival was very clean. Lovely views. The pillows not the comfiest. It was a bit dated in the bathroom however nice hot water for a bath and shower. The hairdryer did not work, which did cause us a problem. Good facilities, such as tea/coffee, with refrigerator. Tv is a good size and quality.
Stayed 1 night in Mar 2024
Response from Ken on 11 Mar 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Excellent

Zoe

Travelled with partner
Great location and walking distance to everything , great views from our room , super clean with all you need for an overnight stay . Staff extremely helpful will be by back .
Stayed 1 night in Mar 2024
Response from Ken on 11 Mar 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location close to amenities good service has a car park! Nice breakfast x
Stayed 1 night in Mar 2024
Response from Ken on 11 Mar 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

6/10 Okay

Sarah

Travelled with group
Liked: Staff & service
Breakfast was lovely however room really cold despite having a small heater on and carpet very tired looking.
Stayed 1 night in Mar 2024
Response from Ken on 11 Mar 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Excellent

Marie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t wait to stay again - lovely hotel.
Stayed 1 night in Mar 2024
Response from Ken on 11 Mar 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

6/10 Okay

Linda

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Ken on 11 Mar 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location
Stayed 1 night in Mar 2024
Response from Ken on 11 Mar 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

6/10 Okay

Rachel

Business traveller
Liked: Cleanliness
Most staff good, some less so. Rooms and decor are rather tired, clean but tired.
Stayed 2 nights in Feb 2024
Response from Nicolas Nasser on 4 Mar 2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good check in. Friendly check in staff Bar staff not so much. Breakfast very good.
Stayed 1 night in Mar 2024
Response from Nicolas Nasser on 4 Mar 2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser

6/10 Okay

Roy, Basingstoke

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff lovely and breakfast was good, but various parts of the hotel looking tired. Waste bin in the room hadn't been emptied from the previous occupant. The bath was pathetic. After an early start, a long drive and a long day I was looking forward to bath to relax. The bath was so shallow that when I got in with the water level near to the overflow, I was only partly submerged. I'm 6ft 2 and 16st, so on the larger side, but never had a problem with a bath like this before. It was like trying to have a bath on a tray. I ended up having a shower instead rather than the "soak" I wanted...
Stayed 1 night in Feb 2024
Response from Nicolas Nasser on 4 Mar 2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser

6/10 Okay

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay. Disappointing breakfast (as add on to our stay). No labelling of milk eg, whole, skimmed, yoghurt also not labelled and no option for fat free. No option for poached eggs or alternative hot breakfast to traditional full English. Underwhelming breakfast and labelling would benefit. I would stay again but room only.
Stayed 1 night in Feb 2024
Response from Ken on 1 Mar 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Dated hotel
Nice stay, but the hotel is like something from the 90’s. All good except the breakfast which is a very poor offering.
Stayed 1 night in Feb 2024
Response from Nicolas Nasser on 27 Feb 2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser Operations Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Dated hotel but nice staff
Its a very dated hotel, but free parking for Hotels.com gold members. The only really bad thing is that the cooked breakfast offer is poor. It looks that depressing that i didnt even try it.
Stayed 1 night in Feb 2024
Response from Nicolas Nasser on 27 Feb 2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser Operations Manager

10/10 Excellent

Chris

Stayed 1 night in Feb 2024
Response from Nicolas Nasser on 20 Mar 2024
Many thanks for your lovely review which is greatly appreciated. We look forward to welcoming you back very soon .Kind regardsNicolas NasserOperations Manager

10/10 Excellent

tia

Stayed 1 night in Feb 2024
Response from Nicolas Nasser on 27 Feb 2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser Operations Manager