Exterior

Reviews of Courtyard Columbus New Albany

3 out of 5
Courtyard Columbus New Albany
5211 Forest Dr, New Albany, OH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 156 out of 242 reviews" "
Rating 8 - Good. 57 out of 242 reviews" "
Rating 6 - Okay. 20 out of 242 reviews" "
Rating 4 - Poor. 6 out of 242 reviews" "
Rating 2 - Terrible. 3 out of 242 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely Amazing Property and the Hotel was so clean and the rooms look amazing. Will be staying here again for sure.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kimberly, Lake Milton

Liked: Cleanliness, staff & service, property conditions & facilities
it was very nice
Stayed 2 nights in Mar 2024

6/10 Okay

Coralia

Disliked: Staff & service, property conditions & facilities
Nice balcony but there was a construction in front of it so it was very noisy. Other guests were very loud at night. Clean room. No room service.

10/10 Excellent

PETER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Steven

Stayed 1 night in Nov 2023

4/10 Poor

Mohamed

Stayed 2 nights in Sep 2023

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023

8/10 Good

PETER

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All employees were friendly and service oriented. Get more wine glasses in the bistro.
Stayed 5 nights in Aug 2023

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Ann, Cincinnati

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Brooke

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t trust your receipt
Hotel was perfect, I just got over charged without any warning.
Stayed 1 night in Aug 2023
Response from B on 8 Aug 2023
Hi Brooke, I am happy you enjoyed your stay. You paid Expedia directly for your reservation. If you have any concerns about payment you will have to reach out to them. Hope you stay with us again!

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Holly

Travelled with group
Stayed 4 nights in Aug 2023

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Albany Trip
Check-in was quick and easy. Room was clean, bed was comfortable. The bathroom could have used a little bit more attention, but wasn’t bad.
Stayed 1 night in Aug 2023

10/10 Excellent

Koumoutsopoulos,

Stayed 1 night in Jul 2023

10/10 Excellent

Candice

Stayed 1 night in Jul 2023

10/10 Excellent

Renee

Stayed 1 night in Jul 2023

8/10 Good

Angela, Pickerington

Business traveller
Liked: Staff & service
The bathroom door wouldn’t close all the way and I tripped and fell because the tile wasn’t even around the bathroom door entryway. There were white stains all over the couch cushions in the room. Probably wouldn’t stay there again.
Stayed 1 night in Jul 2023

10/10 Excellent

terry jill

Stayed 1 night in Jul 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place!
Stayed 1 night in Jun 2023

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice area close to everything we need.
Stayed 1 night in Jun 2023

6/10 Okay

Michelle

Stayed 1 night in May 2023

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

April

Stayed 3 nights in Mar 2023

8/10 Good

Tyler

Stayed 1 night in Mar 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Valerie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
I loved everything about it, especially the tub. You don't see many of those anymore. My only regret was the Bistro. I didn't realize there wasn't a free, continental breakfast.
Stayed 1 night in Jan 2023

10/10 Excellent

Julianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location for my mom's knee replacement surgery. Staff was polite and made us feel welcome in the hotel.
Stayed 1 night in Oct 2022

8/10 Good

T. Patrick

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Maury

Stayed 1 night in Sep 2022

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!!
Everything was great
Stayed 1 night in Sep 2022

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Aug 2022

10/10 Excellent

Ann F

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super accommodating from getting a late check-out to the desk clerk lending us her lint roller. The only complaint is no free breakfast - $6 for a bagel.
Stayed 1 night in Aug 2022

8/10 Good

Rebecca

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay at the Courtyard of Columbus, Ohio. The only one thing I would improve upon is keeping the rooms clean. My first stay, my room was very clean. I used the white towel to dry the bathroom floor and there was no trace that I had used it to wipe the floor. My second visit, my room wasn't quite as clean. The full length mirror had dirty finger prints all over it. It appeared a small child had previously stayed in the room and the white towel didn't fair as well this go around. The bedside table closes to the door was sticky like someone had spilled a drink and left it. Overall, those are minor details just something the staff should be aware of. When the minor details start to be overlooked, its not long before the minor details become bigger details. A prefect example of this is your neighboring hotel. I will never stay there again! It was the filthiest place I have ever stayed. This is definitely not the case with this hotel. The staff was awesome and very accommodating. My stay was great. I absolutely love the balcony. I will definitely stay with you again.
Stayed 3 nights in Aug 2022

10/10 Excellent

John

Stayed 1 night in Jul 2022

6/10 Okay

Stuart

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Convenience van we wanted for transportation to my sister's care facility nearby available only once over three days
Stayed 2 nights in Jul 2022

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2022

8/10 Good

Tai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Walter Reynolds

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problems
Stayed 1 night in Jun 2022

10/10 Excellent

Alyssa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and good for horse show but so much traffic nearby
Stayed 3 nights in May 2022

10/10 Excellent

Brett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thr rooms were nice and clean. The hotel staf was great. My only complaint is the size of the fridge in the room, but thats not a big deal. Everything was great.
Stayed 2 nights in Apr 2022

8/10 Good

Allan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. My only issue was the free breakfast, I wasn't sure what the eggs or sausage patties were made of.
Stayed 1 night in Mar 2022

6/10 Okay

Mandi

Liked: Staff & service
Stayed 2 nights in Mar 2022

10/10 Excellent

Deivid

Stayed 1 night in Jan 2022

10/10 Excellent

Kim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Kristina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
We stayed Saturday night at this wonderful hotel after attending a wedding within walking distance. The area is very safe and parking is extremely convenient. The room was spotless and bed was extra comfy. Staff were very helpful and polite.
Stayed 1 night in Dec 2021

8/10 Good

Jason

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2021

10/10 Excellent

KIm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021