Thank you so much for taking the time to write your very kind review Nazia. Also, thank you for choosing to stay with us, we really appreciate it, it was an absolute pleasure.

Hello Krista, We really appreciate you taking the time to leave your positive review, thank you very much and thank you for staying with us, it was an absolute pleasure.

Thank you very much for your review Alnoor. It really was an absolute pleasure having you and your lovely wife stay with us. We are so happy the weather was kind and you were able to enjoy the many nice walks we havein the Tongariro National Park. All the best to you both. We hope to see you again in the future.

Hi Suyoun, we spoke face to face when you checked in and I gave you advice regarding the hikes in the area. You wrote down my personal mobile so you could text or call me if you needed assistance.Our staff access the wifi daily so they can view which rooms they need to service. Sadly I never heard from you, for if I had, I would have been more than happy to assist you with accessing the wifi. Thank you for staying with us.

Hello Howard, thank you for your review and sorry to hear it was noisy for you. We are the only property with full views of the mountains, happy to hear you enjoyed the views. It was a pleasure meeting you.

Thank you very much for taking the time to leave your review Glyn, it was an absolute pleasure meeting you and we really appreciated you staying with us.

Hello Robert, Thank you very much for your kind rating. It was an absolute pleasure meeting you and having you stay with us. We wish you all the best on your travels.

Hi Prabhjot, it was an absolute pleasure meeting you both.Thank you very much for staying with us and thank you for your feedback rating, we really appreciate it. We hope you enjoy the remainder of your holiday here in New Zealand.

Hi Tayla, thank you so much for your positive rating and thank you for staying with us, we really appreciate it.

Thank you for your positive review Muhammad and thanks for staying at our place, we really appreciate it.

Hi Margaret, First of all, thank you for staying with us we really appreciated it. Thank you also for your review. Please be assured the building meets the strict safety compliance requirements, a building safey audit is conducted annually. No guest has ever fallen or hurt themselves on the stair well. However, during winter when ice is present, we do warn guests to take care when descending down the stairs and to use the handrail.

Hello Anne, we are very sorry to hear you were not happy with your stay. Firstly, regarding the black marks on the ceiling above the bumps. Please be assured they were not mould marks but rather the handy work of an over zealous teenager who clearly became bored on the top bunk. This took place two days prior to your arrival. We wanted to get it painted over but then would have faced the issue of guests being subjected to paint smell. It will be rectified during our quiet season towards April. We haven't had anyone else complain about the room being musty, the rooms are aired out regularly after each stay. I cannot answer to the dusty shelves, lamp or surfaces, this most definitely should not be the case. All surfaces are wiped down and sanitized between stays. Regarding the noise, we were fully booked when you stay and whilst we ask our guests to please consider others in the building, we cannot always control the noise they make. We apologise sincerely for this. Regarding your request for a late check out, we cannot locate anywhere where you have requested a late check out and we a apologise for missing this. Our communication is very clear, during the peak summer and winter season and because of Covid, we simply cannot entertain early check in or late check out. Sanitizing the rooms is of upmost importance for all of our guests. We hope you will understand. Regarding the staining on the outside of the bathroom (not bedroom) windows, this has been caused by the guttering on the very top of the three story building. We are waiting for a cherry picker to arrive so the old guttering can be replaced. We acknowledge it is unsightly on the outside of the bathroom window and we do apologise for this. We hope to have this issued resolved very soon. Thank for your review and thank you for staying with us.

Thank you very much for your feedback Sheena,. We have this morning tightened the screw on the frying pan handle and replaced the shower shelf that someone has taken. We are sincerely grateful to you for letting us know. We do get the carpet cleaning done in the summer however, during the winter, we sterilize the area and manually try to remove stains. Sadly that red wine stain was very stubborn indeed. Thanks again for staying with us, we appreciated it.

Thank you very much for your feedback and thanks so much for staying with us, we really appreciate it and hope you enjoyed your time in the Tongariro National Park.

Thank you for staying with us and thank you for your wonderful review., we really appreciate it. We hope you enjoyed your stay in Tongariro National Park.

Thank you very much for your feedback and for staying at our place, we really appreciate it.

Thank you so much for your review Kate, we really appreciate it and hope to see you again in the future.

Thank you for your wonderful rating and thanks so much for staying at our place.

Thank you for your feedback and thank you for staying with us, we really appreciated it.

Thank you for staying with us, we really appreciated it and we hope you enjoyed your time in the Tongariro National Park.

Thank you for taking the time to provide your positive feedback, we really appreciate it. We have made a lot of improvements to Alpine Chalets and there are many more improvements planned during summer. We hope you will return again to enjoy the upgraded facilities. Thank you for staying at our place.

Thanks for your wonderful feedback Tammy, we are so pleased to see you enjoyed your stay and we hope to see you again in the not too distant future.

Thank you for your kind feedback Magno, we appreciate it.

Hi Paul, thanks so much for your positive feedback, we really appreciate it and hope you will come and stay with us again in the future.

Thank you for your review, we appreciate it.

Glad you enjoyed your stay with us

Thank s for taking the time to write a few comments about your stay with us and great to hear you enjoyed your visit,

Thanks for taking the time to review our accommodation and glad to hear you mostly enjoyed your stay. Please be assured we are working on all the sorts of small annoyances you mentioned so we can provide even better value for money. I will be sure and pass your comments to Katy also.

Thank you for posting your review and glad you enjoyed your stay

Thank you very much for taking the time to rate your stay with us. We really appreciate it.

Thank you very much for taking the time to rate your stay with us. We really appreciate it.

Thank you for your positive rating, we appreciate it very much.

Thank you for taking the time to place a review, we appreciate it.

Hi Suzanne, thank you for placing feedback.We are sorry to hear about the leak in the cistern. Our service staff noticed it when they serviced your room after you had checked out. We most certainly would have had a plumber fix it during your stay had we been notified. The plumber said it was a small drip from the cistern so not a lot of water on the floor but we do apologize for the inconvenience and have since had this repaired. Regarding the remote, there are instructions in the room manual but we are often asked to show our guests how to use the freeview remote. Again, we apologize for this inconvenience. We are very surprised to hear about the shower. That is the one thing our customers always seem happy with when they stay. Plenty of pressure and lots of hot water. We feel sad you didn't enjoy your stay. Please consider notifying the property when things are not to your satisfaction. We we would most definitely have done everything in our power to put things right with you.

Thank you for your feedback. So glad the kids enjoyed themselves for their school holiday trip away.

Thank you very much for your kind feedback, we really appreciate it.

It was wonderful to have you stay with us. Thank you for your positive feedback.

Thank you very much for your positive feedback, we really appreciate it and are so pleased you enjoyed your stay.

Thank you for your wonderful feedback, we really appreciate you taking the time to do that for us.

Thank you very much for your review, we really appreciate it. We are very sorry about the internet dropping off after there was a power cut in National Park. We had to wait for the I.T people to come and fix it as it blew out one of our wifi extenders.

Thank you for your review

Thank you for your rating.

Thank you for your positive feedback, we really appreciate it. It was an absolute pleasure having you stay with us.

Thank you for your review. We are sorry about the TV signal. This can happen if the AV video button is selected on the remote instead of TV. We have staff on site who would have been happy to instantly fix this for you.

Thank you very much for your kind review. It was an absolute pleasure meeting you and we really appreciated you staying at our place. Best wishes from us all

Thank you for taking the time to leave feedback, we really appreciate it. Thanks from of of us here at Alpine Chalets

Dear Mr Gilbraith, the weather in Tongariro National Park can be fabulous and other times not so great. It was a shame you arrived during a bad storm. We understand based on your own admission, that you have cancelled bookings many times in the past when the weather is bad and you have always managed to get a full refund. However, our cancellation terms are 7 days notice. Even though you had already stayed several days, your complaints were made only after you had checked out, so we were not given the opportunity to act upon them until after you had left. Therefore, to say there was not much of a response is also unfair. We acted on your complaint immediately and would have done so had you had notified us during your stay. You forgot to mention in your review above that you also complained that the stove elements didn’t work properly. However, I assume you left that out after you were informed that we had only just had our fire safety check of all appliances the week before you arrived. Due to being so far away from any town, it is an after hour’s call out to get tradesmen to our area. However, we acted on your complaint about the shower leaking immediately and were extremely disappointed (although not surprised) when the plumber informed us that he was unable to find any leaks in the shower or bathroom! We are saddened by your actions to place this unfair review and we hope you will consider either removing it or changing it. Thank you from all our staff who rely on their employment to better serve our customers.