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"Dear Hotels.com I wanted to share my disappointment regarding my recent stay. We paid for one of the higher-tier rooms, however the condition and overall experience did not meet expectations. The sofa in the room was ripped and visibly damaged, which was disappointing considering the room category and price. Additionally, the WiFi issues throughout both days significantly affected my work. Staff repeatedly suggested it was related to VPN usage, but we had already spent two weeks in China using the same devices and setup without any problems elsewhere. There was also confusion regarding breakfast service. Weekend breakfast was advertised as running from 7:00am–11:00am, yet on Saturday the service had already closed by 10:30am without any notification or explanation. Lastly, there was a very strong smell of cigarettes throughout the 10th floor, and it was so severe that the smell was coming into our room, making the stay uncomfortable. Overall, this experience fell far below what we expected from Hilton, especially considering the room category we booked. I hope this feedback is taken seriously and addressed. We want some money off this stay as this is beyond ridiculous. "

"Room very spacious, close to MTR station"

"excellent hotel, great location, gym, and room amenities. staff are all lovely and helpful!"

"Everything about this hotel is perfect. The cleanliness, the food, the atmosphere, the staff and especially the absolute serenity and beauty of the lake. I love coming back to this wonderful oasis several times a year."

"disappointed Not really Hard Rock international standard Grade No Hospitality Room big but no facilities. No intention to be back ."

"Great place"

"Clean room"

"We enjoyed it"

"Hotel room floor was very dirty - I spilt some water on the floor and dried it with a tissue which was completely black. Pillow cases smelled of someone’s oily hair - house keeping likely didn’t change them so I had to request for clean pillow cases and change them myself. The bathroom smelled of puke. Would not stay here again."