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"The room I booked had a large comfortable bed and an extremely well-lit and half-open spaced spacious bathroom. I especially loved that they offered a smart bidet and a large bathtub. They even used robot for deliveries to my room so I don't need to go down to the lobby for pick-ups or feel awkward when I opened door with pajamas on to retrieve deliveries. The hotel is around 10-15 mins drive away from ShenZhen international airport so it was pretty close. There's a large cafe/coffee bar with lots of comfy seats on lobby level so hanging out with clients/friends or working on laptop was a breeze. Staff were friendly, helpful, and efficient. I am happy with my overall experience at this hotel."

"The staff are very friendly and helpful. The hotel is close to a wide variety of shops from street markets to a very modern mall. Plenty of variety of restaurants to choose from."

"We stay here often with our family. Great for kids. Safe, nice view of the lake. Staycation heaven. Otherwise, not much anything around. Huawei European Village is nearby by inaccessible to non-Huawei persons."

"Pool was under construction and the gym opens at 7 am. "

"OVERALL IT WAS NICE AND INSIDE AIRPORT JUST TAKE A FEW STEPS FROM AIRPORT AND BREAKFAST IS AWESOME "

"needs a refrigerator in the room "

"Very friendly and helpful staffs, feel like home. Thanks!"

"Good rooms Free laundry "

"Mandarin Oriental is well located between BiJia Mountain and Lianhua Mountain, with walkways directly into both recreational parks. The air quality is superb and the restaurants within the Upper Hills shopping center are also highly recommended by the locals. The Hotel lobby is located on the 78th floor and the reception and guest service staff are outstanding! I have also become a fan of MO as a result of this stay, as the quality of service and the standards they hold are definitely first class. The hotel rooms and facilities all have stunning views of the surrounding areas. The spa also offers excellent selections of massage and relaxation offerings. The Bay restaurant also has outstanding selections of food from the spring offerings and classical Cantonese food. The hotel staff pays attention to every detail to pamper their guests. Highly recommended! If there was one minor complaint, the TVs in the room need upgrade since the resolution is subpar compared to everything else MO offers to its guests."