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"I had a wonderful stay. The staff is so great and I had all the necessary information sent to find the hotel and details of check in. The bath was incredible and not very busy. The room was so spacious and had everything I needed. The area was great for shopping and food and if you enjoy walking, sights were manageable. "

"Parking feels safe. The room is clean!"

"They had a breakfast buffet available. The staff was friendly and helpful. My only problem was the lack of hypoallergenic bedding (I'm allergic to down). Other than that, it was a great place to stay"

"Lovely hotel with onsen. "

"Good location close to train station & bus & tram stops Good breakfast tho a bit more space would be good. It did get crowded Minimal sound proofing. Trams outside were too loud & I was on the 15th floor. Bring ear plugs. Mattress too hard"

"The location is great, less than 5 mins walk from Kumamoto Station. "

"Exceptional service and beautiful scenery. Our family of four loved the well-appointed rooms and the relaxing onsen. It’s a perfect spot to experience the quiet beauty of the Japanese countryside. We left feeling completely refreshed!"

"Room is very clean and spacious with good view"

"The room was clean however you can’t check in early, which is something you should note if you arrive before three. There is no included breakfast. There are a lot of stairs within the actual room itself, which is a trip hazard in the middle of the night. We checked out a day early as the bed was very uncomfortable and very low to the ground. "