Restaurant

Reviews of Fiesta Americana Viaducto Aeropuerto

4 out of 5
Fiesta Americana Viaducto Aeropuerto
Av Viaducto Rio de la Piedad, Mexico City, CDMX

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1410 out of 1737 reviews" "
Rating 8 - Good. 202 out of 1737 reviews" "
Rating 6 - Okay. 50 out of 1737 reviews" "
Rating 4 - Poor. 38 out of 1737 reviews" "
Rating 2 - Terrible. 37 out of 1737 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reliable shuttle service. Friendly customer service. Nice hotel!
Stayed 3 nights in Apr 2024
Response from Guest Service Manager on 25 Apr 2024
Dear Sebastian, Thank you for taking the time to share your experience with us. We are very happy to know that we managed to make your stay enjoyable. We look forward to seeing you soon.

10/10 Excellent

Ivan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, close to MEX airport. Small shopping mall on ground level and easy access to practically all Mexico City. Rooms are spacious, bed and linens are of good quality and A/C works as it should. Will definitely consider this hotel for my next long layover in MEX
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 25 Apr 2024
Dear Ivan, Thank you for taking the time to share your experience with us. We are very happy to know that we managed to make your stay enjoyable. We look forward to seeing you soon.

10/10 Excellent

gerardo, Wildomar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 7 nights in Apr 2024
Response from Guest Service Manager on 26 Apr 2024
Dear Gerardo, thank you for your review and for choosing our hotel. We are pleased that you enjoyed your stay and look forward to having you as a guest at our hotel again.

10/10 Excellent

Efrain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to airport and other areas, staff was very friendly and professional. Would stay here again
Stayed 4 nights in Apr 2024
Response from Guest Service Manager on 15 Apr 2024
Dear Efrain, we are very grateful that you have taken the time to share your opinion with us. It is a pleasure to have been your hosts. Come back soon!

10/10 Excellent

Arturo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From now on, this will be my first option in Mexico City. Amazing modern great hotel!
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 13 Apr 2024
Dear Arturo, We are glad to hear that our team provided you with an excellent service. We will make sure that they receive your feedback. Thank you for your kind words, best regards!

10/10 Excellent

Gianni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the hotel, not too far from the airport and have free transportation. The corner view room is very nice with a great view over the city. Super clean. The whole room can be controlled remotely from the same controller, tv, lights and curtains. I would definitely come back again
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 15 Apr 2024
Dear Gianni, thank you for taking the time to share your experience with us. We are very happy to know that we managed to make your stay enjoyable. We look forward to seeing you soon.

10/10 Excellent

Elias

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marisol and Stefanie were the best. Everyone was very friendly.
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 15 Apr 2024
Dear Elias, we are glad to hear that our team provided you with an excellent service. We will make sure that they receive your feedback. Thank you for your kind words, best regards!

10/10 Excellent

filiberto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone very knowledgeable
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 10 Apr 2024
Dear Filiberto, Thank you for taking the time to share your experience with us. We are very happy to know that we managed to make your stay enjoyable. We look forward to seeing you soon.

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 8 Apr 2024
Dear Oscar, we are glad to hear that our team provided you with an excellent service. We will make sure that they receive your feedback. Thank you for your kind words, best regards!

10/10 Excellent

Senayet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities
We loved our room except for the fact that we were unable to turn off all the room lights. Two extremely bright lights had no switches so it was impossible to sleep well because there was no way of turning them off.
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 6 Apr 2024
Dear Diane, Thank you very much for taking the time to share your experience on your recent visit to our facilities. We are sorry to hear that it was not satisfactory, as it does not correspond at all with the attention we wish to provide to our customers. We will be working on new ways to prevent this from happening in the future.

10/10 Excellent

Abby

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very safe to stay in this hotel, and super closed to the airport.
Stayed 6 nights in Mar 2024
Response from Guest Service Manager on 5 Apr 2024
Dear Abby, Thank you for taking the time to share your experience with us. We are very happy to know that we managed to make your stay enjoyable. We look forward to seeing you soon.

8/10 Good

Maria, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is Excelent! But I didn’t receive anything extra.
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 1 Apr 2024
Dear Maria, We appreciate you sharing your detailed and thoughtful comments about our service. Your reservation included only the room, to learn more about our promotions, experiences and amenities, please visit our website.We look forward to serving you again soon.

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVE this hotel!!!!!
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 31 Mar 2024
Dear Jeffery, thank you for your review and for choosing our hotel. We are pleased that you enjoyed your stay and look forward to having you as a guest at our hotel again.

10/10 Excellent

Quedert

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 19 Apr 2024
Dear Quedert, We are very grateful that you have taken the time to share your opinion with us. It is a pleasure to have been your hosts. ¡Come back soon!

10/10 Excellent

Xiaoyin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 17 Apr 2024
Dear Xiaoyin, We appreciate you sharing your detailed and thoughtful comments about our service. We are glad to hear that our team's performance exceeded your expectations. We look forward to serving you again soon.

10/10 Excellent

Gabriel

Stayed 1 night in Mar 2024
Response from Gerente de Servicio al Huésped on 14 Apr 2024
Estimado Gabriel, Nos alegra saber que nuestro equipo le proporciono un excelente servicio. Nos aseguraremos de que reciban sus comentarios. Gracias por sus amables palabras. ¡Saludos!

6/10 Okay

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good location. It was clean
Stayed 1 night in Feb 2024
Response from Guest Service Manager on 24 Mar 2024
Thank you for taking the time to provide us with a review of your stay. We are very sorry to hear that your stay did not meet completely with your expectations. Can please let us know if we can contact you directly in order to know how we can improve our services.

10/10 Excellent

Claudio, Stockton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien sin duda alguna uno de los mejores
Stayed 1 night in Mar 2024
Response from Gerente de Servicio al Huésped on 23 Mar 2024
Estimado Claudio, Gracias por tomarse el tiempo para compartir su experiencia con nosotros. Estamos muy contentos de saber que logramos que su estancia fuera agradable. Esperamos verle pronto.

10/10 Excellent

Bijumon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
instructions for airport shuttle was not helpful, so I took an UBER. otherwise great hotel!
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 19 Mar 2024
Dear Bijumon, thank you for staying with us.We thank you for your comments and are following up with the corresponding area to improve our service.We hope you give us the opportunity to have you with us again.

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Gerente de Servicio al Huésped on 8 Apr 2024
Estimado Gabriela, agradecemos se haya tomado el tiempo de dejarnos la valoración de su estancia. Esperamos volver a servirle en el futuro.

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Very clean and modern. Friendly staff. Close to the airport (includes shuttle to and from airport). I would definitely stay here again.
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 18 Mar 2024
Dear Francisco, Thank you for taking the time to share your experience with us. We are very happy to know that we managed to make your stay enjoyable. We look forward to seeing you soon.

10/10 Excellent

Mauricio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, convenient, safe, modern, aesthetic hotel! Fiesta Americana was the best or if not the best nearby hotel to Benito Juarez aeropuerto and Terminal 2. Aiport Shutte included in the reservation.
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 17 Mar 2024
Dear Mauricio, we are very grateful that you have taken the time to share your opinion with us. It is a pleasure to have been your hosts. Come back soon!

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mattress was extremely comfortable. Staff was very polite and helpful.
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 16 Mar 2024
Dear guest, thank you for your review and for choosing our hotel. We are pleased that you enjoyed your stay and look forward to having you as a guest at our hotel again.

10/10 Excellent

Grace

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location for airport. But nothing else really around. Ubers are cheap head out to city centre
Stayed 2 nights in Mar 2024
Response from Guest Service Manager on 15 Mar 2024
Dear Grace, we are very grateful that you have taken the time to share your opinion with us. It is a pleasure to have been your hosts. Come back soon!

10/10 Excellent

JAVIER, El Paso

Stayed 1 night in Mar 2024
Response from Gerente de Servicio al Huésped on 1 Apr 2024
Apreciable Javier, estamos muy agradecidos de que se haya tomado el tiempo de compartir su opinión con nosotros. Es un placer haber sido sus anfitriones. ¡Vuelva pronto!

10/10 Excellent

xian liang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel
Stayed 2 nights in Mar 2024
Response from Guest Service Manager on 7 Mar 2024
Dear Xian, Thank you for your review and for choosing our hotel. We are pleased that you enjoyed your stay and look forward to having you as a guest at our hotel again.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 25 Mar 2024
Dear Marilyn, thank you for taking the time to leave us a review of your stay. We look forward to serving you again in the future.

10/10 Excellent

Edward, Pomona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 2 Mar 2024
Dear Edward, thank you for your review and for choosing our hotel. We are pleased that you enjoyed your stay and look forward to having you as a guest at our hotel again.

8/10 Good

Salvador, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food it’s not good !!! Service great but food not.
Stayed 4 nights in Jan 2024
Response from Guest Service Manager on 2 Mar 2024
Dear Salvador, Thank you for taking the time to leave us a review of your stay. We look forward to serving you again in the future.

10/10 Excellent

miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Response from Guest Service Manager on 1 Mar 2024
Dear Miguel, Thank you for taking the time to share your experience with us. We are very happy to know that we managed to make your stay enjoyable. We look forward to seeing you soon.

10/10 Excellent

Sofia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location is great! Especially if you need to stay a night or two before you head out to the airport again. The rooms are so much nicer than I expected.
Stayed 1 night in Feb 2024
Response from Guest Service Manager on 1 Mar 2024
Dear Sofia, Thank you for taking the time to share your experience with us. We are very happy to know that we managed to make your stay enjoyable. We look forward to seeing you soon.

10/10 Excellent

Tiare

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is definitely my favorite property to stay at when visiting Mexico City. Not only is it a safe area but also the staff is absolutely amazing !
Stayed 5 nights in Feb 2024
Response from Guest Service Manager on 28 Feb 2024
Dear Tiare, we are very grateful that you have taken the time to share your opinion with us. It is a pleasure to have been your hosts. Come back soon!

8/10 Good

Warren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Once we found out how to get there it was wonderful. It took a while to find out where to pick up the shuttle. The could have a short paragraph in the description on where the kiosk is to catch the shuttle if you arrive at the Mexico City airport
Stayed 1 night in Feb 2024
Response from Guest Service Manager on 23 Feb 2024
Dear Warren, We are glad to hear that our team provided you with an excellent service. We will make sure that they receive your feedback. Thank you for your kind words, best regards!

10/10 Excellent

Dominec

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was very clean, and professional. Loved my stay.
Stayed 1 night in Feb 2024
Response from Guest Service Manager on 22 Feb 2024
Dear Dominec, Thank you for your review and for choosing our hotel. We are pleased that you enjoyed your stay and look forward to having you as a guest at our hotel again.

10/10 Excellent

FRANK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Feb 2024
Response from Guest Service Manager on 22 Feb 2024
Dear Frank, We appreciate you sharing your detailed and thoughtful comments about our service. We are glad to hear that our team's performance exceeded your expectations. We look forward to serving you again soon.

10/10 Excellent

Ana, corona

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Love this place. It's our 3rd time staying here. Definitely will continue coming back.
Stayed 1 night in Feb 2024
Response from Guest Service Manager on 21 Feb 2024
Dear Ana, thank you for taking the time to share your experience with us. We are very happy to know that we managed to make your stay enjoyable. We look forward to seeing you soon.

10/10 Excellent

monique

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel close to airport with lots of amenities indoors including dining and shopping. Too bad the area is so poor as we would have liked to go for a long walk.
Stayed 1 night in Feb 2024
Response from Guest Service Manager on 19 Feb 2024
Dear MoniqueThank you for staying at Fiesta Americana Viaducto

8/10 Good

K. Michael, Coeur d Alene

Liked: Cleanliness, staff & service, property conditions & facilities
I chose this hotel because of the proximity to the airport for an early morning departure. The reviews were generally good, and I had stayed at a Fiesta Americana property in Merida. it is very contemporary. They offer free shuttle to the airport but I was not able to take advantage of that because of the shuttle schedule and my flight time. I got an Uber for $5 at 3:45 AM. it has a nice restaurant, offering a fairly wide selection, but I was disappointed with my choices. The only choices for white wine by the glass were a blanc de blanc for $18 and a sparkling Spanish wine for half that amount. I ordered the blanc de blanc, black bean soup and chicken enchiladas. The portion was very generous. The enchiladas were very bland. it was hard to believe these were cooked by a chef at a prominent hotel chain in Mexico City. Despite my food disappointment, I would recommend the hotel.
Stayed 1 night in Feb 2024
Response from Guest Service Manager on 15 Feb 2024
Dear guest, we appreciate you letting us know the reasons for your dissatisfaction during your stay and regret that your experience was not the best. However, your feedback gives us the opportunity to make improvements and therefore the opportunity for growth. We will be working on new ways to prevent this from happening in the future.

10/10 Excellent

Thomas, Priddis

Stayed 1 night in Feb 2024
Response from Guest Service Manager on 20 Mar 2024
Dear guest, thank you for your review and for choosing our hotel. We are pleased that you enjoyed your stay and look forward to having you as a guest at our hotel again.

10/10 Excellent

Edward, Pomona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful and well-maintained hotel. All of the staff are friendly and helpful.
Stayed 2 nights in Feb 2024
Response from Guest Service Manager on 11 Feb 2024
Dear guest, thank you for your review and for choosing our hotel. We are pleased that you enjoyed your stay and look forward to having you as a guest at our hotel again.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Service Manager on 20 Mar 2024
Dear guest, thank you for your review and for choosing our hotel. We are pleased that you enjoyed your stay and look forward to having you as a guest at our hotel again.

10/10 Excellent

Nadia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location , the restaurant and the customer services !! I strongly recommend it !!!
Stayed 2 nights in Jan 2024
Response from Guest Service Manager on 2 Feb 2024
Dear Nadia, Thank you for taking the time to share your experience with us. We are very happy to know that we managed to make your stay enjoyable. We look forward to seeing you soon.

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great and convenient that was inside of a mall
Stayed 2 nights in Jan 2024
Response from Guest Service Manager on 29 Jan 2024
Dear Angel, we are very grateful that you have taken the time to share your opinion with us. It is a pleasure to have been your hosts. Come back soon!

10/10 Excellent

Allen

Stayed 1 night in Jan 2024
Response from Guest Service Manager on 20 Mar 2024
Dear Allen, thank you for your review and for choosing our hotel. We are pleased that you enjoyed your stay and look forward to having you as a guest at our hotel again.

10/10 Excellent

vanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent, super clean, and comfortable I'm very satisfied
Stayed 1 night in Jan 2024
Response from Guest Service Manager on 29 Jan 2024
Dear VannaThank you for giving us a perfect rating. I am sure that all of our hotel staff enjoyed attending to your needs as much as you enjoyed your stay. Take care of yourself!

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel!!! Good restaurant and dessert options in mall area. Great facilities and courteous staff!!
Stayed 1 night in Jan 2024
Response from Guest Service Manager on 28 Jan 2024
Dear Ellen,Thank you for staying at Fiesta Americana ViaductoThank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all of our hotel staff enjoyed attending to your needs as much as you enjoyed your stay. I hope you give us the opportunity to stay at the hotel soon.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Service Manager on 20 Mar 2024
Dear Susan, thank you for your review and for choosing our hotel. We are pleased that you enjoyed your stay and look forward to having you as a guest at our hotel again.

10/10 Excellent

Robbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Service Manager on 20 Mar 2024
Dear Robbie, thank you for your review and for choosing our hotel. We are pleased that you enjoyed your stay and look forward to having you as a guest at our hotel again.

10/10 Excellent

Jennifer, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was just a shot in the dark & turned out to be my favorite place I have stayed in Cancun. The resort is intimate and the rooms are palatial and they go above and beyond. Staff was almost always very friendly and accommodating. The beach is clean and private. The rooms are like mini apartments. The extras are such a nice surprise. They took care of every anticipation. Would go there again and again!!!
Stayed 3 nights in Dec 2023
Response from Guest Service Manager on 27 Jan 2024
Dear Jennifer, Thank you for your review and for choosing our hotel. We are pleased that you enjoyed your stay and look forward to having you as a guest at our hotel again.