Front of property - evening/night

Reviews of Radisson on Flagstaff Gardens Melbourne

4.5 out of 5
Radisson on Flagstaff Gardens Melbourne
380 William Street, Melbourne, VIC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 641 out of 1018 reviews" "
Rating 8 - Good. 263 out of 1018 reviews" "
Rating 6 - Okay. 73 out of 1018 reviews" "
Rating 4 - Poor. 28 out of 1018 reviews" "
Rating 2 - Terrible. 13 out of 1018 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Li

Disliked: Cleanliness, staff & service, property conditions & facilities
The room small,old
Stayed 5 nights in Mar 2024

10/10 Excellent

Cui Yi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are nice. The location is very convinience.
Stayed 4 nights in Mar 2024
Response from Justin Phillips on 21 Mar 2024
Dear Cui Yi, Thank you for your lovely review of your visit to the Radisson on Flagstaff Gardens Melbourne. I am glad to read that you had a wonderful stay with us and enjoyed not only our convenient location but also the excellent service you received from our ambassadors.Your kind words and compliments have already been shared to the entire team; it has been a tremendous source of encouragement.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

10/10 Excellent

Brett

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and friendly
Stayed 1 night in Mar 2024
Response from Justin Phillips on 19 Mar 2024
Dear Brett,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. I am pleased to read that you had a fabulous stay with us and enjoyed our friendly and excellent service you received from our ambassadors. The team and I strive to ensure each and every guest experience is a memorable one for the right reasons and I am sure the team will be delighted to know we met that service goal. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Mar 2024
Response from Justin Phillips on 17 Mar 2024
Dear David,Thank you for your lovely review of your visit to the Radisson on Flagstaff Gardens Melbourne. I am delighted that you enjoyed your stay with us and many thanks for your kind words.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

8/10 Good

Anthony Michael

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Justin Phillips on 17 Mar 2024
Dear Anthony Michael,Thank you for taking the time to rate your visit to the Radisson on Flagstaff Gardens Melbourne. I am pleased to read that you had a fabulous stay with us.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

8/10 Good

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Justin Phillips on 14 Mar 2024
Dear Laurence,Thank you for taking the time to rate your experience at the Radisson on Flagstaff Gardens Melbourne.I am delighted that you had a great time staying with us.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

10/10 Excellent

Craig

Business traveller
Excellent
Stayed 2 nights in Mar 2024
Response from Justin Phillips on 11 Mar 2024
Dear Craig, Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback, and I am pleased to read that you had a fabulous stay with us.On behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

10/10 Excellent

Dianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to public transport and parks. Hotel well maintained and staff extremely courteous. 9/10
Stayed 1 night in Mar 2024
Response from Justin Phillips on 11 Mar 2024
Dear Dianne, Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback, and I am pleased to read that you had a fabulous stay with us.I also greatly appreciate your feedback and kind words in relation to the level of service offered. The team and I strive to ensure each and every guest experience is a memorable one for the right reasons and I am sure the team will be delighted to know we met that service goal. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great breakfast buffet for $35, will Definitely stay here again
Stayed 2 nights in Mar 2024
Response from Justin Phillips on 11 Mar 2024
Dear Mark,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback. I am pleased to read that you had a fabulous stay with us, and enjoyed our breakfast and the excellent service you received from our ambassadors. Your kind words and compliments have already been shared to the entire team; it has been a tremendous source of encouragement.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

10/10 Excellent

Dinesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly. Reception was responsive and allowed me to check out 1 hour later. Food in the restaurant was excellent.
Stayed 3 nights in Mar 2024
Response from Justin Phillips on 11 Mar 2024
Dear Dinesh,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback and I am pleased to read that you had a fabulous stay with us.On behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you when your travels bring you back to the area!Warm regards,Justin PhillipsGeneral Manager

10/10 Excellent

Arjun, Kathmandu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 11 nights in Feb 2024
Response from Justin Phillips on 12 Mar 2024
Dear Arjun,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. I am pleased to read that you had a fabulous stay with us and enjoyed our convenient location.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

10/10 Excellent

Ranjit

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, good value for money
Stayed 1 night in Mar 2024
Response from Justin Phillips on 8 Mar 2024
Dear Ranjit,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback, and I am pleased to read that you had a fabulous stay with us.On behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment I was greeted by dimitry all the way through to the checkout; an absolutely stunning property to stay at. Please do not hesitate to book your stay here
Stayed 2 nights in Mar 2024
Response from Justin Phillips on 3 Mar 2024
Dear Brian,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback. I am pleased to read that you had a fabulous stay with us and enjoyed the lovely and excellent service you received from Dimitri, our Duty Manager. I look forward to sharing your compliments with him to make his day!On behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

10/10 Excellent

Shu Fen Iris

Stayed 3 nights in Feb 2024
Response from Justin Phillips on 24 Mar 2024
Dear Shu Fen Iris, Thank you for taking the time to rate your stay with us at the Radisson on Flagstaff Gardens so highly. I am thrilled that you enjoyed your overall experience here.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Kind regards, Justin Phillips General Manager

10/10 Excellent

Bruce, Laguna Niguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Justin Phillips on 3 Mar 2024
Dear Bruce, Thank you for taking the time to rate your visit to the Radisson on Flagstaff Gardens Melbourne. I am glad that you had an enjoyable experience with us.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

10/10 Excellent

Matthew

Stayed 1 night in Feb 2024
Response from Justin Phillips on 21 Mar 2024
Dear Matthew,Thank you for taking the time to rate your visit to the Radisson on Flagstaff Gardens Melbourne. I am pleased to read that you had a fabulous stay with us.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

6/10 Okay

Dr Dana Madalina

Stayed 2 nights in Feb 2024
Response from Justin Phillips on 21 Mar 2024
Dear Dr Dana,Thank you for taking the time to rate your visit to the Radisson on Flagstaff Gardens Melbourne. I am pleased to read that you had a fabulous stay with us.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

8/10 Good

Lauren

Stayed 1 night in Feb 2024
Response from Justin Phillips on 21 Mar 2024
Dear Lauren,Thank you for taking the time to rate your visit to the Radisson on Flagstaff Gardens Melbourne. I am pleased to read that you had a fabulous stay with us.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

10/10 Excellent

MARIANA

Liked: Cleanliness, staff & service
The front desk people, very nice and ready to help
Stayed 2 nights in Feb 2024
Response from Justin Phillips on 21 Feb 2024
Dear MARIANA,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. I greatly appreciate your feedback and kind words in relation to the level of service offered. The team and I strive to ensure each and every guest experience is a memorable one for the right reasons and I am sure the team will be delighted to know we met that service goal. On behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

6/10 Okay

Stephen, oakland

Travelled with family
Liked: Cleanliness, staff & service
Location
Stayed 3 nights in Feb 2024
Response from Justin Phillips on 18 Feb 2024
Dear Stephen,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback and I am pleased to read that you had a comfortable stay with us.On behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

8/10 Good

Helen

Travelled with partner
Liked: Staff & service
The staff were excellent and very attentive. Very nice lady checking us in . However , our room was never vacuumed or bits got missed out . Also the area outside our door was messy and not vacuumed .
Stayed 4 nights in Feb 2024
Response from Justin Phillips on 19 Feb 2024
Dear Helen,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. I am sorry to hear that a certain aspect of your stay did not meet your expectation, specifically in terms of our cleanliness. I have shared your feedback with our Executive Housekeeper who will review this for further action.On a positive note, I appreciate your lovely feedback regarding Rose, our Front Office team member. I have shared your compliments with her to make her day!It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

4/10 Poor

MARIO

Business traveller, Travelled with partner
Disliked: Amenities
I booked this for a client who was visiting us for business. He did not have hot water for two days, there was no attempt to rectify nor there was no attempt to change him to another room. A poor effort
Stayed 4 nights in Feb 2024
Response from Justin Phillips on 18 Feb 2024
Dear MARIO,Thank you for providing a feedback on behalf of your client for the visit to Radisson on Flagstaff Gardens Melbourne.I sincerely apologise for the inconvenience caused by the lack of hot water and for the response from our team. I have shared your feedback with our Maintenance Manager to investigate the issue and rectify promptly.I hope we will have the opportunity to welcome you back and exceed your expectations in the near future with a stay that is memorable for all the right reasons. Warm regards,Justin PhillipsGeneral Manager

10/10 Excellent

Yoshihiro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and enjoyed stay
Stayed 2 nights in Feb 2024
Response from Justin Phillips on 16 Feb 2024
Dear Yoshihiro,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback and I am pleased to read that you had a comfortable and enjoyable stay with us.On behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Kind regards, Justin Phillips General Manager

8/10 Good

JINGZHU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Feb 2024
Response from Justin Phillips on 13 Feb 2024
Dear JINGZHU,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback and I am pleased to read that you had a fabulous stay with us and enjoyed our location.On behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Kind regards, Justin Phillips General Manager

8/10 Good

Ron

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Justin Phillips on 11 Feb 2024
Dear Ron, Thank you for taking the time to rate your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback and I am pleased that you had a fabulous stay with us.On behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Kind regards, Justin Phillips General Manager

10/10 Excellent

Domenic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Feb 2024
Response from Justin Phillips on 8 Feb 2024
Dear Domenic, Thank you for your lovely feedback of your visit to the Radisson on Flagstaff Gardens.I am delighted to read from your review that you had a fabulous stay with us, and enjoyed our convenient location.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Kind regards, Justin Phillips General Manager

8/10 Good

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Feb 2024
Response from Justin Phillips on 8 Feb 2024
Dear Colin,Thank you for taking the time to rate your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback and I am pleased that you had a fabulous stay with us. On behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Kind regards, Justin Phillips General Manager

10/10 Excellent

Hung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location
Stayed 1 night in Feb 2024
Response from Justin Phillips on 8 Feb 2024
Dear Hung, Thank you for your lovely feedback of your visit to the Radisson on Flagstaff Gardens.I am delighted to read from your review that you had a fabulous stay with us, and enjoyed our convenient location.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Kind regards, Justin Phillips General Manager

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very comfortable stay. View from room not great.
Stayed 4 nights in Jan 2024
Response from Justin Phillips on 8 Feb 2024
Dear Michael, Thank you for your lovely feedback of your visit to the Radisson on Flagstaff Gardens.I am delighted to read from your review that you had a comfortable stay with us. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Kind regards, Justin Phillips General Manager

10/10 Excellent

Mohamed, Ralleigh

Stayed 4 nights in Jan 2024
Response from Justin Phillips on 21 Mar 2024
Dear Mohamed,Thank you for taking the time to rate your visit to the Radisson on Flagstaff Gardens Melbourne. I am pleased to read that you had a fabulous stay with us.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

10/10 Excellent

Franc, Sugar Land

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Justin Phillips on 5 Feb 2024
Dear Franc,Thank you for taking the time to rate your visit to the Radisson on Flagstaff Gardens Melbourne, and I am pleased that you had a fabulous stay with us.On behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

10/10 Excellent

Nikki, Wodonga

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean, great service and consistent quality
Stayed 1 night in Jan 2024
Response from Justin Phillips on 1 Feb 2024
Dear Nikki, Thank you for taking the time to share your experience at the Radisson on Flagstaff Gardens Melbourne. I am delighted to hear that you had a comfortable stay with us and enjoyed both our cleanliness and the excellent, consistent service provided by our lovely team members.The team and I strive to ensure each and every guest experience is a memorable one for the right reasons and I am sure the team will be delighted to know we met that service goal. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

8/10 Good

WEIJUN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Justin Phillips on 2 Feb 2024
Dear WEIJUN,Thank you for taking the time to rate your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback and I am pleased to read that you had a fabulous stay with us.On behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

6/10 Okay

Harald

Second time staying here over a 10 day period… this time in the basic room rather than the suite. Big difference, room was dirtier, older and much crappier overall…
Stayed 2 nights in Jan 2024
Response from Justin Phillips on 31 Jan 2024
Dear Harald,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. I am sorry that your stay this time was not a complete success. On your next visit, please do not hesitate to reach out to our Reservations team and let us know your preferences. The team would be delighted to assist you as we strive to provide an enjoyable experience for valued guests like yourself.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

10/10 Excellent

Karen, Columbus

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast is very good. The front desk is friendly. We got early checkin and it is so worth it after a very long international flight.
Stayed 2 nights in Jan 2024
Response from Justin Phillips on 30 Jan 2024
Dear Karen,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback and I am pleased to read that you had a fabulous stay with us, and enjoyed our breakfast and excellent service from Natalie from Front Office. I look forward to sharing your compliments with her to make her day!It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Justin Phillips on 30 Jan 2024
Dear Jennifer, Thank you for taking the time to rate your visit to the Radisson on Flagstaff Gardens Melbourne. I am pleased that you had a fabulous stay with us!It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

8/10 Good

Angela

Travelled with partner
Enjoyed my stay staff were very good and pleasant Room and bathroom needs update
Stayed 5 nights in Jan 2024
Response from Justin Phillips on 29 Jan 2024
Dear Angela, Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. I am pleased to read that you had a fabulous stay with us, and many thanks for your kind words regarding our ambassadors. Your kind words and compliments have already been shared to the entire team, and I am sure it has been a tremendous source of encouragement.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Kind regards, Justin Phillips General Manager

6/10 Okay

Igor

Stayed 2 nights in Jan 2024
Response from Justin Phillips on 22 Jan 2024
Dear Igor,Thank you for taking the time to rate your visit to the Radisson on Flagstaff Gardens Melbourne and I am glad that you enjoyed your stay with us.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Kind regards, Justin Phillips General Manager

10/10 Excellent

Anastasiya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, thank you
Stayed 1 night in Jan 2024
Response from Justin Phillips on 17 Jan 2024
Dear Anastasiya,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. I am delighted to read from your review that you had a fabulous stay with us.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Kind regards, Justin Phillips General Manager

10/10 Excellent

Sapna

Liked: Staff & service, property conditions & facilities
They initially put me in a room without any towels and pushed two twin beds together and called it a “king bed.” But after I complained, they put me in a different room immediately (so at least that was good). However, it was almost impossible to sleep during my 5-night stay. The walls are so thin - you can hear all of the traffic outside, people walking in the hallways throughout the night, doors banging closed, and noise from the room below. The continental breakfast is also grossly overpriced. It was $35 and the food options were low quality and quite limited. I expected a lot more from this hotel.
Stayed 5 nights in Dec 2023
Response from Justin Phillips on 19 Jan 2024
Dear Sapna, Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. I sincerely apologise for the inconveniences you experienced during your stay. Your comments about the noise disturbances and the continental breakfast are concerning, and I truly appreciate your honesty. I understand the importance of a restful night's sleep and a satisfying breakfast experience. Rest assured, I have shared your feedback with our F&B Managers who will review your comments to make necessary improvements.I hope we will have the opportunity to welcome you back and exceed your expectations in the near future with a stay that is memorable for all the right reasons. Kind regards, Justin Phillips General Manager

10/10 Excellent

Nima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Justin Phillips on 15 Jan 2024
Dear Nima,Thank you for taking the time to rate your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback and I am pleased that you had a fabulous stay with us.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Kind regards, Justin Phillips General Manager

4/10 Poor

Richard, Gatineau

Stayed 3 nights in Jan 2024
Response from Justin Phillips on 19 Jan 2024
Dear Richard,Thank you for taking the time to rate your visit to the Radisson on Flagstaff Gardens Melbourne. I hope we will have the opportunity to welcome you back and exceed your expectations in the near future with a stay that is memorable for all the right reasons. Warm regards,Justin PhillipsGeneral Manager

10/10 Excellent

Dominique

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the morning breakfast and staff were amazing and helpful
Stayed 1 night in Jan 2024
Response from Justin Phillips on 15 Jan 2024
Dear Dominique,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. I am delighted to read from your review that you had a fabulous stay with us and many thanks for your compliments regarding our buffet breakfast, and lovely team members. Your kind words and compliments have already been shared to the entire team; it has been a tremendous source of encouragement.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Kind regards, Justin Phillips General Manager

10/10 Excellent

Kaylee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Justin Phillips on 2 Feb 2024
Dear Kaylee,Thank you for taking the time to rate your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback and I am pleased to read that you had a fabulous stay with us.On behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager

10/10 Excellent

Michel

Stayed 2 nights in Jan 2024
Response from Justin Phillips on 11 Jan 2024
Dear Michel,Thank you for taking the time to rate your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback and I am pleased that you had a fabulous stay with us.On behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Kind regards, Justin Phillips General Manager

10/10 Excellent

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well positioned opposite Flagstaff Gardens with a tram stop outside. The staff were amazing and helpful re our stay at the hotel and advice about Melbourne.
Stayed 4 nights in Jan 2024
Response from Justin Phillips on 9 Jan 2024
Dear Phillip,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback and I am pleased to read that you had a fabulous stay with us. I also greatly appreciate your feedback and kind words in relation to the level of service offered. The team and I strive to ensure each and every guest experience is a memorable one for the right reasons and I am sure the team will be delighted to know we met that service goal. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Kind regards, Justin Phillips General Manager

10/10 Excellent

Niveda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, good room and walkable to Victoria market
Stayed 3 nights in Dec 2023
Response from Justin Phillips on 10 Jan 2024
Dear Niveda,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback and I am pleased to read that you had a fabulous stay with us and enjoyed our location and good room.On behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Kind regards, Justin Phillips General Manager

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Justin Phillips on 2 Jan 2024
Dear Roger,Thank you for taking the time to rate your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback and I am pleased that you had a fabulous stay with us.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Kind regards, Justin Phillips General Manager

10/10 Excellent

Vicki

Stayed 6 nights in Dec 2023
Response from Justin Phillips on 26 Dec 2023
Dear Vicki,Thank you for taking the time to rate your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback and I am pleased that you had a fabulous stay with us.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Kind regards, Justin Phillips General Manager

10/10 Excellent

Julie

Stayed 1 night in Dec 2023
Response from Justin Phillips on 15 Jan 2024
Dear Julie,Thank you for taking the time to rate your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback and I am pleased that you had a fabulous stay with us.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Kind regards, Justin Phillips General Manager