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Reviews of IFSuites (IFSTAYS) Upper West Side Apartment

3.5 out of 5
IFSuites (IFSTAYS) Upper West Side Apartment
647 Lonsdale Street, Melbourne, VIC

Reviews

7.4

Good

Rating 10 - Excellent. 52 out of 229 reviews" "
Rating 8 - Good. 99 out of 229 reviews" "
Rating 6 - Okay. 40 out of 229 reviews" "
Rating 4 - Poor. 27 out of 229 reviews" "
Rating 2 - Terrible. 11 out of 229 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Property was in a horrible condition with stains all over the carpets, walls, doors, fixtures, etc...a standard rental would be in better condition. Property manager didn't bother to offer an alternative advising that they'll just refund the booking. Our weekend holiday was ruined.
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good location, easy excess to public transport.
Stayed 3 nights in Mar 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, easy access to public transport
Stayed 3 nights in Jan 2021

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Convenient, easy access to public transport, clean
Stayed 5 nights in Jan 2021

6/10 Okay

Leigh

Travelled with family
Disliked: Cleanliness
The room smelt badly of tobacco smoke, the TV / WiFi power points didn't work (tripped in the switchboard). I also found it odd there was no soap in the bath room other than large bottle in the shower which I assume was left by a past guest as I also assume they wouldn't supply share body wash etc.
Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Convenience
Convenient location, clean building and room
Stayed 6 nights in Mar 2020

8/10 Good

Wing Yan

Liked: Staff & service, property conditions & facilities, room comfort
OK
There's room for improvement in terms of the cleanliness and the condition of the room. The fridge door was dented, and there was hair inside the fridge.
Stayed 14 nights in Feb 2020

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Melbourne apartment n east end of CBD
Apartment could have had more utensils for the kitchen but the two bedrooms, lounge and bathroom were more than sufficient for our 2 weeks stay. Excellent centre for access to the CBD and surrounding areas. Apartment management team were superb.
Stayed 12 nights in Feb 2020

6/10 Okay

Gemma

Travelled with family
Unfortunately there were issues with giving the security deposit which made me uneasy on leaving to go to the hotel. When we arrived, the room had a lot of marks on the walls & the cleaning was pretty average. There was no milk for the supplied tea & coffee either. We were asked to meet at the office for 9:30 to deal with the security deposit issue, yet there was nobody there!
Stayed 1 night in Feb 2020

10/10 Excellent

Oliver

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean modern appartment
Good quiet place to stay for couple (and one child) will stay here again
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, amenities
The check in procedures where officious and not enough info given about the requirements on the Expedia website so one gets a nasty surprise. After hours check in not enough information given to find the property and the key location is very inconveniently placed too low down.. The organisation who look after this property obviously are more used to foreign travellers and therefore cater to the foreign market and don't care about domestic travellers. There is a language barrier at check in as a result. Don"t expect hotel style soaps shampoos, tea coffee milk as there is none. Lack of adequate kitchen equipment for a longer term stay. The shower tray needs a good scrub as does the sink and the balcony was very dirty. Couldn't find any tourist information usually provided in hotels and appartments to tell travellors about the area, attractions, restaurants buses trains or trams. First time travellors to Melbourne would be let down. If these amenties where provided and my points rectified the actual accommodation is good. ..
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Advertised a pool, gym but couldn’t find it! Asked and the building we were in was closed. No information on the location of things in the building
Stayed 3 nights in Feb 2020

8/10 Good

MINORU

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Spacious room, but management needs improvement
I was mucking around to find the building of the room located. I took the key with the tag from security box but there was no document to indicate the address to stay. The tag of the key seemed to have the address but it was almost rubbed off throughout presumably finger touching by many guests. So, I called the duty personal to obtain the address. I strongly recommend to the manager reviewing and replace the paper insert, then check it every time before new guest arrives.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
During my recent stay at IFSuite I found the apartment worlds apart a from the images displayed. The walls were painted white and displayed dirty black marks from suitcases and what I would assume were dirty hands in every room. There were stains on the walls from liquids that had either been dropped and not wiped over along the entry as well as a poor attention to detail when cleaning sink basins, as there was an orange almost rusty coloured residue from overuse. The decor was cheap artworks in foam frames, and the hand soap and shampoo and body wash supplies looked like an after thought using half used bulk sized containers which didn’t feel hygienic. The balcony was also available however you wouldn’t want to go outside as it was covered in dust from construction across the way. The pool was also indefinitely closed for reasons unknown, but I believe it wasn’t up to code which I’m not surprised by. Whilst it was very close to Southern Cross Station and stores and supermarkets I will not be staying here again and would not recommend it.
Stayed 4 nights in Feb 2020

8/10 Good

Jennifer

Liked: Room comfort
Disliked: Staff & service
Conveniently situated
Stayed 8 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff during our check-in and check out.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how quiet the room was in a central location .
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2020

6/10 Okay

Jessica

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Probably won’t go back
Our room didn’t look like it did in the photo. It could do with a decent clean and provide guests with a fresh bottle of liquid soap and shampoo for shower, not leftover ones used by previous guests. We probably won’t stay here again e would’ve appreciated a top sheet on the bed and not just a doona. A pancake would provide more comfort than the supplies pillows
Stayed 3 nights in Jan 2020

6/10 Okay

Jodie, Melbourne

Travelled with family and small children
Run down and needs work - particularly in the bathroom (mouldy shower). Tiny table top ironing board was useless to iron adult sized clothes. Took a while to work out how to activate power - no instructions left. All pillows were soft and worn out. Ok for one night but wouldn’t be happy if I had been staying longer.
Stayed 1 night in Jan 2020

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment.
Very clean, comfortable and modern apartment within walking distance of South bank and CBD.
Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the location. Apartment was quiet level 35. Had the basic kitchen equipment to cook . The downside have to ask for a service if you want one. They were happy to work with you if you wanted the room serviced.
Stayed 7 nights in Dec 2019

4/10 Poor

JOSHUA

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2020

10/10 Excellent

MR JAMES B

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location. Tidy apartment. No info in room about ammenities.
Stayed 8 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is very close to shops and all forms of public transport. Large and well layers out design. It could do with a bit of a clean on the walls and windows but overall was very good.
Stayed 4 nights in Dec 2019

2/10 Terrible

Verified traveller

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff member was rude. Not enough crockery. Broken lamp. Toilet flushing for 3 days. No salad bowls, no plugs for sink. Nowhere to sit outside, I could go on and on. Left a day early, stayed somewhere for $200 less. Not a pleasant experience
Stayed 5 nights in Dec 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never go back again!
When we found our room in a building named differently from the apartment I booked, I did a research online and found out that both the service apartments were listed on Hotels.com, so I didn't accept the explanation from the customer services that they have multiple properties and cant reveal the address until check-in! The reason I didn't think I checked in was not what I booked is the totally different conditions/setting of the apartment: 1. Stained carpet in both bedrooms 2. dirty walls with marks and stains in both bedrooms and bathroom 3. neither of the bed has a bedhead - base and mattress only 4. floor lamp in the living room has no cover - globe on the stand only and its definitely not a style! 5. 2 seated sofa only for a two double bedroom 6. very dirty rug in the living room 7. cockroaches found in the living room - alive! When I contacted the hotel about the dirty rug, carpet and marked walls, I was told due to the peak season, they cant arrange deep cleaning for the apartment. But I believe the standard is low, so the quality will only get lower! By saying so, the hotel did respond to my emails quickly and offered to send cleaners, however, the apartment needs a deep clean!! Now, to be fair, the location of the apartment is good, I came to Melbourne for a conference so I had no trouble of finding a taxi at the Southern Cross station. The kitchen was clean and has basic utensils.
Stayed 4 nights in Dec 2019

6/10 Okay

Wai I

Travelled with family
Disliked: Cleanliness
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Overnighter, Sydney

Business traveller
Liked: Cleanliness
Disliked: Amenities
Everything is new. IKEA style furniture. Definitely not upmarket furniture
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
2 dining chairs are wonky and need repair. Could do with some personal touches . Overall quite happy with size , cleanliness ,ammenities and location.
Stayed 7 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom door don’t have a lock, kettle opener is broken couldn’t open to put water in so we end up pouring in the spout, have not replace broken globe on the light stand in the living room. That’s about it. Thank you 😃
Stayed 5 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money and it is accessible to city centre
Stayed 9 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019

8/10 Good

t.jh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia said i had booked a smoking room. When i checked in the property lady said its a smokefree property but ok to smoke on the deck. The lifts can get crazy so jump in while you can. Location is amzing coles, tab, southern cross train station, sky bus under 5 min away. Bottle o just downstairs. Also my booked room promised city views but only saw a lovely garden and painting of an arm. Thanks
Stayed 5 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2019

6/10 Okay

Teena

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Looks amazing but a huge let down on arrival
Light coloured Carpets were stained in the bedrooms but a note on the TV cabinet stating they were being replaced but I think if you are going to receive payment for accommodation that your premise should be hygienic. There was 3 big long black hairs on the kitchen/lounge area flooring. There was no light in the bathroom but a make shift lamp (that could have been dangerous if it had fallen into the basin) as the down light had been removed but management did notify me after our stay that it was replaced the day we left which was of no use to our stay. No long life milk for the coffee facilities in the room which is a must when staying in a room that has everything else but the milk (odd). We had a towel each and bathmat but no face washers nor hand soap and in the shower was a communal shower gel which again I find unacceptable that everyone else has used it or could have contaminated it in some way. Bathroom basin came with no plug. I wasn't nor my friends happy with the room in general and don't think I'd return after paying $200 a night
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Marks on all walls. Don't think the floor had been cleaned in a while. it was a great location but i wont be staying again
Stayed 4 nights in Oct 2019

4/10 Poor

Verified traveller

Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service
miscommunication about which property i was booked at, unclear late check-in instructions, was put into adjacent property which wasn't as nice as the pictures provided for the building I booked & received an email for. had to wander the streets for my room at 1am. room mostly clean but remnants of cigarettes were found, despite being a non-smoking room. lack of glassware when booked for 4 people (was only provided two glasses of different sizes & three wine glasses). was not provided a key to access the balcony which made doing washing pointless & my favourite cherry on top was the power socket that wasn't even in the wall correctly in the kitchen. amenities such as the pool & sauna were fine once i found them & the location was great with lots of nearby places to eat or get coffee & southern cross being a few minutes walk away.
Stayed 9 nights in Oct 2019
Response from Guest Relations Team on 21 Oct 2019
Dear Guest, Thank you very much for the feedback!! We will put it to our management team and will keep improve our service. Thank you and we hope to see you again soon!!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Southern Cross. Our apartment was clean, had everything we needed for out trip. Having a second key would have been nice
Stayed 4 nights in Oct 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst Gym i've been in. Just an awful place. 0 stars
Stayed 1 night in Oct 2019
Response from IFSuites Guest Relations Team on 17 Oct 2019
Dear Guest, The gym is out of our managing. Can you please remove the bad review??? Thank you very much!!

10/10 Excellent

Ren, Winnipeg, Manitoba

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the modern style of this apartment and that every appliance was in working order.
Stayed 7 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
It was in a very good location, Easy to find, Found it very pleasing to stay.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in Sep 2019

8/10 Good

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 23 nights in Aug 2019