All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 504 out of 1240 reviews" "
10 - Excellent
504
Rating 8 - Good. 481 out of 1240 reviews" "
8 - Good
481
Rating 6 - Okay. 165 out of 1240 reviews" "
6 - Okay
165
Rating 4 - Poor. 51 out of 1240 reviews" "
4 - Poor
51
Rating 2 - Terrible. 39 out of 1240 reviews" "
2 - Terrible
39
8.6/10
Cleanliness
8.8/10
Staff & service
7.8/10
Amenities
7.8/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
8/10 Good
Susan
25 May 2024
A very comfortable room for one nights stay, clean and everything I needed. Location Location Location !!!! So convenient to Southern Cross Station as I had travelled from Gippsland by coach. An easy walk to Ghe Forum theatre where I was attending a concert.
Susan
Stayed 1 night in May 2024
Response from Mike on 27 May 2024
Dear Susan,Thank you for appreciating our hotel. We strive to meet every expectation of our guests. We are happy to have served you, and it will be a pleasure to host you again. Have a great day!
8/10 Good
Christine
Travelled with partner
24 May 2024
Liked: Property conditions & facilities
Bed was comfortable and location was great. Restaurant was excellent. My only concern was steps to level 5 and general tidiness of the room.
Christine
Stayed 1 night in May 2024
Response from Mike on 27 May 2024
Hi Christine,Thank you for choosing to stay with us and for sharing your valuable feedback. We appreciate your amazing rating and look forward to welcoming you back soon.
Great experience, will stay there again next time im in Melbourne
Adam
Stayed 2 nights in May 2024
Response from Mike on 23 May 2024
Hi Adam,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We are delighted to hear that you had a great experience and look forward to welcoming you back to our property soon.
6/10 Okay
Jonathan Ardon
Travelled with family
23 May 2024
Liked: Cleanliness, staff & service, amenities
It took way too long to get hot water
Jonathan Ardon
Stayed 2 nights in May 2024
Response from Mike on 23 May 2024
Hi, Jonathan Ardon,We appreciate your feedback. We have informed the maintenance team about the hot water. They will check the boiler and fix it if needed. Thank you for bringing this to our attention. Have a great day!
I found the check in staff very good and they were good to deal with and the room was very good. we had stayed there previously and it was the same the other times.that is why I stayed there again.
Owen
Stayed 1 night in May 2024
Response from Mike on 22 May 2024
Dear Owen,Thank you for your glowing review! We're thrilled to hear that everything exceeded your expectations. Your satisfaction is our priority! We look forward to hosting you again soon.
Dear Mei Ying Rosanna,We are happy to know you had a great time spending the night here at The Great Southern Hotel. This fuels us to maintain our excellent service to all our guests. Our staff would like to extend their thanks too!
Reasonable price. Clean and nice hotel. Very good location. A little bit noisy sometimes because it's near the railway but it was ok to sleep.
Younghwa
Stayed 1 night in May 2024
Response from Mike on 20 May 2024
Hi Younghwa,Thank you for staying with us. Unfortunately, we were unaware that this was going to happen, and it is out of our control. If you had brought your noise concerns to the front office during your stay, we would have been happy to move you to another room. We appreciate your feedback. Have a great day!
Dear Guest,We are happy to know you had a great time spending the night here at The Great Southern Hotel. This fuels us to maintain our excellent service to all our guests. Our staff would like to extend their thanks too! We are looking forward to seeing you again here at The Great Southern Hotel soon. Have a great one!
8/10 Good
Marcus
16 May 2024
Liked: Staff & service
Disliked: Property conditions & facilities
decent place to stay.. however Elevators too slow. Hallways & carpets outdated.
Marcus
Stayed 1 night in May 2024
Response from Mike on 17 May 2024
Dear Marcus,Thank you for choosing to stay with us and for sharing your valuable feedback. We appreciate your amazing rating and look forward to welcoming you back soon.
Hi Lindsay,Thank you for appreciating our hotel. We strive to meet every expectation of our guests. We are happy to have served you, and it will be a pleasure to host you again. Have a great day!
Dear Anthony,We are happy to know you had a great time spending the night here at The Great Southern Hotel. This fuels us to maintain our excellent service to all our guests. Our staff would like to extend their thanks too! We are looking forward to seeing you again here at The Great Southern Hotel soon. Have a great one!
It was located right near the train station and in the heart of Melbourne. Good location.
SAGE
Stayed 2 nights in May 2024
Response from Mike on 15 May 2024
Dear Sage,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We are delighted to hear that you had a great experience and we look forward to welcoming you back to our property soon.
Hi Ray,It brings us great pleasure to learn that your stay at The Great Southern Hotel was enjoyable. This inspires us to keep giving each of our guests exceptional service. We look forward to hosting you again soon. Have a great day!
8/10 Good
Nigel, Wattle Grove
14 May 2024
Liked: Cleanliness, staff & service
Nigel
Stayed 3 nights in May 2024
Response from Mike on 15 May 2024
Hi Nigel,Thank you for your glowing review! We're thrilled to hear that everything exceeded your expectations. Your satisfaction is our priority! We look forward to hosting you again soon.
10/10 Excellent
karen
13 May 2024
Liked: Cleanliness, amenities
Location excellent 24 hr check in
karen
Stayed 1 night in May 2024
Response from Mike on 13 May 2024
Hi Karen,Thank you for appreciating our hotel. We strive to meet every expectation of our guests. We are happy to have served you, and it will be a pleasure to host you again. Have a great day!
Hi Kathryn,It brings us great pleasure to learn that your stay at The Great Southern Hotel was enjoyable. This inspires us to keep giving each of our guests exceptional service. We look forward to hosting you again soon. Have a great day!
10/10 Excellent
Colleen
11 May 2024
Room was great plus friendly staff
Colleen
Stayed 3 nights in May 2024
Response from Mike on 13 May 2024
Hi Colleen,It brings us great pleasure to learn that your stay at The Great Southern Hotel was enjoyable. This inspires us to keep giving each of our guests exceptional service. We look forward to hosting you again soon. Have a great day!
Hi Janet,Thank you for taking the time to share your review with us. We're pleased to hear that you found our accommodations suitable for your overnight stay. It's great to know that we delivered a good experience, and we hope that you had a pleasant stay. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.
Very quiet
Very walkable to where I needed to be
Very affordable, although the parking was a bit pricey.
I would stay there again.
Catherine
Stayed 2 nights in May 2024
Response from Mike on 10 May 2024
Hi Catherine,Thank you for choosing to stay with us and for sharing your valuable feedback. We appreciate your amazing rating and look forward to welcoming you back soon.
i travel by train and station very close and handy even to go football marvel and good transport around spencer street etc
graeme
Stayed 4 nights in May 2024
Response from Mike on 8 May 2024
Hi Graeme,Thank you so much for the fabulous rating. We really appreciate your stay and sharing the word about us. We look forward to hosting you soon!
Hi Neville,It brings us great pleasure to learn that your stay at The Great Southern Hotel was enjoyable. This inspires us to keep giving each of our guests exceptional service. We look forward to hosting you again soon. Have a great day!
Staff was very friendly and always willing to answer any questions that I had. The location was perfect and right in the heart of the CBD. Would highly recommend to anyone exploring Melbourne for the first time.
Druhan
Stayed 8 nights in Apr 2024
Response from Mike on 6 May 2024
Hi Druhan,We are happy to know you had a great time spending the night here at The Great Southern Hotel. This fuels us to maintain our excellent service to all our guests. Our staff would like to extend their thanks too!
8/10 Good
Upendra Isuru
2 May 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Bathroom door was broken.
Upendra Isuru
Stayed 1 night in Apr 2024
Response from Mike on 3 May 2024
Dear Upendra,Thank you for bringing the broken door to our attention. We have informed the maintenance team about the issue, and they will fix it if necessary. We greatly appreciate your excellent rating, and we hope to have the pleasure of hosting you again soon.
Dear Lorraine,Thank you for appreciating our hotel. We strive to meet every expectation of our guests. We are happy to have served you, and it will be a pleasure to host you again. Have a great day!
Good place to stay for a few nights in Melbourne. Walking distance from Southern Cross Railway station, located close to South bank and Melbourne central. Helpful staff.
Prachi
Stayed 4 nights in Apr 2024
Response from Mike on 1 May 2024
Hi Prachi,We are happy to know you had a great time spending the night here at The Great Southern Hotel. This fuels us to maintain our excellent service to all our guests. Our staff would like to extend their thanks too!
Room was compact but had everything i needed for an overnight stay. Very clean close to Southern Cross Station for trains & intrastate buses.
Lorraine
Stayed 1 night in Apr 2024
Response from Mike on 1 May 2024
Dear Lorraine,Thank you for choosing to stay with us and for sharing your valuable feedback. We appreciate your amazing rating and look forward to welcoming you back soon.
Dear Victor,We, at The Great Southern Hotel Melbourne, would like to extend our warm gratitude for giving us a perfect score as a reflection of your satisfaction while staying in our hotel. Please do visit us again next time, whenever you are here in Melbourne.
Hi Tyler,Thank you for taking the time to share your feedback on your recent stay and would love to learn more about the specific aspects of our service that may have fallen short of your expectations. Your detailed insights will aid us in enhancing our guest experience. We value your contribution and hope to welcome you back for an improved stay. Have a wonderful day!
Hi Peter,It brings us great pleasure to learn that your stay at The Great Southern Hotel was enjoyable. This inspires us to keep giving each of our guests exceptional service. We look forward to hosting you again soon. Have a great day!
Hi Karen,Thank you for appreciating our hotel. We strive to meet every expectation of our guests. We are happy to have served you, and it will be a pleasure to host you again. Have a great day!
8/10 Good
Anngelin
28 Apr 2024
Anngelin
Stayed 2 nights in Apr 2024
Response from Mike on 20 May 2024
Hi Anngelin,Thank you for appreciating our hotel. We strive to meet every expectation of our guests. We are happy to have served you, and it will be a pleasure to host you again. Have a great day!
6/10 Okay
Kylie
24 Apr 2024
Unfortuntely room wasnt cleaned properly. Breakfast was average at best.
Kylie
Stayed 1 night in Apr 2024
Response from Mike on 26 Apr 2024
Dear Kylie,We would like to reassure you that we have addressed your concerns to our housekeeping staff to inspect your room and, if required, conduct a spring cleaning procedure, emphasizing the importance of preparing all rooms for guest arrival in response to your feedback. Thank you for letting us know, and have a great day!
Hi Louise,It brings us great pleasure to learn that your stay at The Great Southern Hotel was enjoyable. This inspires us to keep giving each of our guests exceptional service. We look forward to hosting you again soon. Have a great day!
Dear Phillip,Thank you for your glowing review! We're thrilled to hear that everything exceeded your expectations. Your satisfaction is our priority! We look forward to hosting you again soon.
it was a easy place to go to the footy and shopping .
john
Stayed 1 night in Apr 2024
Response from Mike on 22 Apr 2024
Hi John,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We are delighted to hear that you had a great experience and we look forward to welcoming you back to our property soon.
Hi Gulliver,It brings us great pleasure to learn that your stay at The Great Southern Hotel was enjoyable. This inspires us to keep giving each of our guests exceptional service. We look forward to hosting you again soon. Have a great day!
The staff at reception, housekeeping and in dining area were all courteous and happy to assist. The only drawback was lack of window in the room.
Beverly
Stayed 2 nights in Apr 2024
Response from Mike on 16 Apr 2024
Dear Beverly,We are happy to know you had a great time spending the night here at The Great Southern Hotel. This fuels us to maintain our excellent service to all our guests. Our staff would like to extend their thanks too!
4/10 Poor
Brad
14 Apr 2024
Brad
Stayed 2 nights in Apr 2024
Response from Mike on 6 May 2024
Hi Brad,Thank you for giving us a score following your recent stay with us. However, it seems like you were not fully satisfied with your experience. It would be helpful for us if you could elaborate on which part of our service you think we need to improve. Your insights are valuable to us. Thank you again, and have a great day!
8/10 Good
Colleen
12 Apr 2024
Liked: Cleanliness, staff & service
Colleen
Stayed 1 night in Apr 2024
Response from Mike on 15 Apr 2024
Dear Colleen,It brings us great pleasure to learn that your stay at The Great Southern Hotel was enjoyable. This inspires us to keep giving each of our guests exceptional service. We look forward to hosting you again soon. Have a great day!
Close to Southern Cross Station. Easy walking to DFO and Marvel Stadium. Convenient dining options within the facility. Clean, friendly staff. Will definitely stay when next in Melbourne.
Dawn
Stayed 1 night in Apr 2024
Response from Mike on 15 Apr 2024
Hi Dawn,We are happy to know you had a great time spending the night here at The Great Southern Hotel. This fuels us to maintain our excellent service to all our guests. Our staff would like to extend their thanks too! We are looking forward to seeing you again here at The Great Southern Hotel soon. Have a great one!
Hi Allan,Thank you for appreciating our hotel. We strive to meet every expectation of our guests. We are happy to have served you, and it will be a pleasure to host you again. Have a great day!
The room was great, the property was great, reception and staff were great. Most of all, the location was great - close to all I required.
Estha
Stayed 5 nights in Apr 2024
Response from Mike on 11 Apr 2024
Dear Estha,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We are delighted to hear that you had a great experience and we look forward to welcoming you back to our property soon.
6/10 Okay
Carol
9 Apr 2024
Liked: Cleanliness, staff & service
I didn’t like that my room was on the 100 level and i had to carry a heavy case down about 9 stairs. Probably my fault as i just asked for a room and took what i was given
Carol
Stayed 2 nights in Apr 2024
Response from Mike on 11 Apr 2024
Hi Carol,Thank you for staying with us. Please be informed that our front office team is available around the clock to assist you with any concerns you may have during your stay. We appreciate your feedback. Have a great day!
Dear Paige,Thank you for your glowing review! We're thrilled to hear that everything exceeded your expectations. Your satisfaction is our priority! We look forward to hosting you again soon.
Dear Kaye,Thank you for your glowing review! We're thrilled to hear that everything exceeded your expectations. Your satisfaction is our priority! We look forward to hosting you again soon.
Great for an overnight FIFO for a gig. Great location, walking distance to Southern cross station and trams.
Staff really nice and helpful
Jenny
Stayed 1 night in Apr 2024
Response from Mike on 8 Apr 2024
Dear Jenny,We are happy to know you had a great time spending the night here at The Great Southern Hotel. This fuels us to maintain our excellent service to all our guests. Our staff would like to extend their thanks too!
10/10 Excellent
Arvid
5 Apr 2024
Arvid
Stayed 2 nights in Feb 2024
Response from Mike on 8 Apr 2024
Dear Arvid,We are happy to know you had a great time spending the night here at The Great Southern Hotel. This fuels us to maintain our excellent service to all our guests. Our staff would like to extend their thanks too! We are looking forward to seeing you again here at The Great Southern Hotel soon. Have a great one!
So close to Southern Cross station and trams.
My room was quiet and had what I needed. Just basically slept there as I was out during the days.
Joanne
Stayed 2 nights in Apr 2024
Response from Mike on 8 Apr 2024
Dear Joanne,We, at The Great Southern Hotel Melbourne, would like to extend our warm gratitude for giving us a perfect score as a reflection of your satisfaction while staying in our hotel. Please do visit us again next time, whenever you are here in Melbourne.
Dear Brian,We are happy to know you had a great time spending the night here at The Great Southern Hotel. This fuels us to maintain our excellent service to all our guests. Our staff would like to extend their thanks too! We are looking forward to seeing you again here at The Great Southern Hotel soon. Have a great one!
Dear Gurinder,Thank you for appreciating our hotel. We strive to meet every expectation of our guests. We are happy to have served you, and it will be a pleasure to host you again. Have a great day!