Dear Belinda,We appreciate your feedback and are sorry to hear that your experience fell short of expectations. Our team strives to provide exceptional service and experiences for all our guests, and we regret that we did not meet your needs during your stay. We hope for the opportunity to welcome you back and exceed your expectations in the future.Kind regards,

Dear Richard,Thank you for taking the time to rate us. We truly value all input from our guests as it helps us improve our services.We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay.Best regards,

Dear Ayumi,,Thank you for taking the time to rate us. We truly value all input from our guests as it helps us improve our services.We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay.Best regards,

Dear Nahoko,Thank you so much for taking the time to leave us such a wonderful rating! We are thrilled to hear that you enjoyed your stay with us and that we were able to meet your expectations. Your satisfaction is our top priority, and we truly appreciate your kind words. We hope to have the pleasure of welcoming you back again soon for another fantastic experience!

Dear Roger,Thank you for taking the time to share your experience with us. We're delighted to hear that you found your stay comfortable and convenient. Providing our guests with easy access to everything they need is always our goal. Should your travels bring you back to the area, we'd love to welcome you again for another enjoyable stay.Warm regards,

Thank you for taking the time to leave a rating! We appreciate your feedback. If there's anything specific you think we could improve upon to make your next visit even better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back again soon!Kind regards,

Dear Sonya,Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay and awarded us a perfect 5 out of 5 stars. It's always our goal to provide exceptional service and a memorable experience for our guests, and we're thrilled to know that we met your expectations.We hope to have the pleasure of welcoming you back in the future. Thank you once again for choosing our hotel and for sharing your positive review.Warm regards,

Dear Michael,Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a great experience during your stay. Providing excellent service and a comfortable environment for our guests is our top priority, and we're delighted to know we met your expectations.If there's anything specific that stood out to you or any additional comments you'd like to share, we'd love to hear more. Your input helps us continuously improve and enhance our guest experience.We appreciate your choosing our hotel, and we hope to have the pleasure of welcoming you back in the near future. Safe travels!Warm regards,

Dear Kim,Thank you for taking the time to share your feedback and awarding us a 8/10 rating. We appreciate your valuable input and are delighted to hear that you had an overall positive experience during your stay.We look forward to welcoming you back and exceeding your expectations in the future.Best Regards,

Dear Liam,Thank you for sharing your experience, and we sincerely apologize for the inconveniences you encountered during your stay at our hotel. We deeply regret that the initial room you were assigned did not meet our usual standards of cleanliness, and we understand the frustration caused by the unpleasant odours.Your feedback is invaluable to us, and we have taken immediate action to address the issues you raised. We are conducting a thorough investigation into the housekeeping procedures to ensure such incidents do not occur in the future. We apologize for the lack of responsiveness from our front desk, and we are retraining our staff to prioritize guest concerns and provide prompt solutions.We also appreciate your comments regarding the room conditions mentioned in other reviews. Rest assured, we are working diligently to address any maintenance and cleanliness issues throughout the property.In regards to the refund matter, we are currently reviewing our communication with Expedia to understand the miscommunication and to prevent such incidents in the future. We are committed to improving our customer service, and your feedback serves as a valuable lesson.We genuinely regret that we fell short of your expectations, and we hope that you would consider giving us another chance in the future to provide you with the excellent service that our guests deserve.Thank you for bringing these concerns to our attention.Sincerely,

Dear Gregory,Thank you so much for taking the time to share your wonderful 5-star review! We are thrilled to hear that you had a fantastic experience during your stay with us. It is our utmost priority to provide exceptional service and create memorable moments for our guests, and we are delighted that we could exceed your expectations.Warm regards,

Dear Georgina,Thank you so much for your rating! We are thrilled to hear that you experienced excellence in customer service during your stay with us. Our team takes great pride in providing exceptional service, and it's always rewarding to know that our efforts have made a positive impact on our guests.Your feedback is truly appreciated, and we look forward to welcoming you back for another fantastic experience in the future. If there's anything specific that stood out to you or any suggestions you may have for improvement, please feel free to share. We value your input and strive to continually enhance our guests' experiences.Safe travels, and we can't wait to have you as our guest again!Warm regards,