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"Maintenance & service needs improvement "

"It’s a nice property located at a walking distance from Mall Road.Enjoyed the stay there.Good hotel and nice staff.They know how to behave with guest always with smiling faces..Will surely recommend others."

"Great hotel, very clean and the staff throughout were excellent. Restaurant was very good, beds comfortable and showers excellent. "

"nice service"

"The room was great, lots of space, it was clean and well equiped. The bathroom also had everything a traveller could.posisbly need. It was also very easy to find and the reception staff were always eager to help. The breakfast was also good, in taste and variety. The only downside was the staff in the restaurant. I waited long periods and noone wanted to approach me, however I watched them talking to and serving indian customers very quickly. It made me feel very uncomfortable, as it felt like they clearly had double standards for me as a foreigner."

"Excellent hospitality. Staff was super friendly and helpful. Very comfortable stay. Only negative was the approach road which is in dire need of repair. "

"It was fine for an overnight stay. The neighborhood was sketchy, and I was afraid to walk outside alone. Luckily, you can order and get room service! The toilet in shower was down the hall."

"The rooms were clean and the staff were really helpful. They need to make the hotel more friendly for the people with disabilities. They need to put side rails up and make the hotel more wheel chair accessible. Furniture is old, basically to maintain the colonial heritage, but still the furniture could polished to look new. Otherwise no complaints. They just need to make it more friendly for the DISABLED since it’s on the top of a hill."

"Property is located near to mall road, though bit walking is required to reach there, overall it was comfortable stay. Food was excellent, very tasty, hospitable staff, vintage type property, Its one of oldest in darjelling well maintained."