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"Beautiful property, stunning views, very helpful staff - thank you for an amazing, peaceful stay!"

"Excellent hospitality "

"Yes"

"Its a beautiful, nostalgic throwback to a colonial India hillstation. Darjeeling is wonderful and this hotel has memories, from the posters and photis on the walls, of life back when. I stayed in the Tenzing Norgay block, with old somewhat faded photos of the great man along every inch of corridor. But not everything works...some of the lights, the bedsheets dont fit, the towels are worn. None of that distracted me from the historic atmosphere of old time luxury. The afternoon tea was great, as were all meals. And staff exceptional."

"Clean and safe. Excellent staff and service"

"The room was great, lots of space, it was clean and well equiped. The bathroom also had everything a traveller could.posisbly need. It was also very easy to find and the reception staff were always eager to help. The breakfast was also good, in taste and variety. The only downside was the staff in the restaurant. I waited long periods and noone wanted to approach me, however I watched them talking to and serving indian customers very quickly. It made me feel very uncomfortable, as it felt like they clearly had double standards for me as a foreigner."

"If the room faces the tea gardens, as ours was, the view is lovely & serene. Staff is polite, food is good, property is clean. Maintenance is poor. Mirrors were foggy, hand shower head was broken (and couldn’t be fixed even after telling them), 2nd day TV stopped broadcasting due lack of payment & no one knew what to do! "

"The rooms were clean and the staff were really helpful. They need to make the hotel more friendly for the people with disabilities. They need to put side rails up and make the hotel more wheel chair accessible. Furniture is old, basically to maintain the colonial heritage, but still the furniture could polished to look new. Otherwise no complaints. They just need to make it more friendly for the DISABLED since it’s on the top of a hill."

"Incredible views of the lake! Not very clean, there was mold growing on some of the walls and lots of bugs "