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Reviews of Keystone Motel

2.5 out of 5
Keystone Motel
11728 Imperial Hwy, Norwalk, CA

Reviews

6.0
Rating 10 - Excellent. 51 out of 182 reviews" "
Rating 8 - Good. 26 out of 182 reviews" "
Rating 6 - Okay. 28 out of 182 reviews" "
Rating 4 - Poor. 13 out of 182 reviews" "
Rating 2 - Terrible. 64 out of 182 reviews" "

6.0/10

Cleanliness

6.2/10

Staff & service

6.2/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Marvin

Stayed 1 night in May 2024

2/10 Terrible

Marvin

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was moldy, wallpaper coming off ceiling and walls.
Stayed 1 night in May 2024

2/10 Terrible

Aldo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Aldo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Owner just there to collect profits not to keep the inn clean my honest opinion
Stayed 1 night in May 2024

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ciera

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 1 night in Mar 2024

2/10 Terrible

Gustavo, La Quinta

Travelled with family
Disliked: Staff & service, property conditions & facilities
Completely disappointed with the dirty place, the broken floor when entering the room, I tripped and almost fell because the floor is broken, the dirty bed full of stains. Black stains, the bathroom completely dirty, the curtains wow, completely dirty, unhygienic place. Oh, I asked the lady at the office if they have another room she told me , I have the last one , I had to end up canceling it and ask for my refund money but she say it will take some time to get and process the money back to my accountant.i left the place to look for diferent motel.
Stayed 1 night in Apr 2024

2/10 Terrible

Stephanie

Stayed 2 nights in Mar 2024

4/10 Poor

Desiree

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You get what you pay for. The floors were dirty. I had to go buy slippers to walk around because my feet got that dirty. I found 3 small cockroches that ran into the baseboard under the bed so I didn't get a chance to kill them. The man that I checked in with wasn't the nicest but wasn't mean to me, just looked annoyed to be there. When I checked out I informed the girl that they should spray because I found the cockroaches, and she didn't look surprised at all just shook her head ok.
Stayed 3 nights in Mar 2024

10/10 Excellent

Ciera

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you! Great services!
Stayed 1 night in Mar 2024

10/10 Excellent

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

2/10 Terrible

Lonney

Stayed 1 night in Mar 2024

10/10 Excellent

Lonney

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Good service
Stayed 1 night in Mar 2024

2/10 Terrible

Ruby

Disliked: Cleanliness
Paint is Falling Off The Walls, Crazy People & People On Drugs, Person Above My Room Would Not Stop Jumping & Stomping On My Ceiling!! Place Looks Like A Dump!! I asked for Non Smoking & they gave me a Room that’s Smelled like Smoke!! Did have to Complain but, never again will I come back!!
Stayed 1 night in Mar 2024

2/10 Terrible

Maciell

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor asf, property conditions r horrible, the worst place
Stayed 1 night in Mar 2024

10/10 Excellent

Shaman

Stayed 1 night in Mar 2024

10/10 Excellent

Lonney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Feb 2024

10/10 Excellent

Lonney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Ghihan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and quick check in and williling to accommodate my needs
Stayed 1 night in Feb 2024

10/10 Excellent

Lonney

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Everything I just said is all that's needed
Stayed 1 night in Feb 2024

2/10 Terrible

Karen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No
The room isn't cleaned and the windows have holes in them . I would choose another venue
Stayed 1 night in Feb 2024

10/10 Excellent

Marisela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Amber Monay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Shaman

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024

10/10 Excellent

Shaman

Stayed 1 night in Feb 2024

10/10 Excellent

Ghihan

Stayed 3 nights in Feb 2024

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heater issues water was hott
Stayed 1 night in Feb 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very helpful with my questions
Stayed 1 night in Jan 2024

10/10 Excellent

Evgeny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Michelle

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I stood in room 110 and I didn’t feel secure the door didn’t lock when I tried to leave and the restroom looks like it has black mold on the ceiling the plus was it was inexpensive had a fridge and microwave and there was an ice machine on the premises
Stayed 1 night in Jan 2024

10/10 Excellent

Rosa

Stayed 4 nights in Jan 2024

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property
Stayed 4 nights in Jan 2024

2/10 Terrible

JORGE

Disliked: Property conditions & facilities, room comfort
Don’t book Here
Roaches crawling next to microwave and refrigerator. No Ac or heater. Lock wouldn’t lock our door correctly. Very dirty conditions and reception will not return your deposit. Bad service and building is in disgusting status.
Stayed 2 nights in Jan 2024

10/10 Excellent

Maxine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 thumbs up!! 👍👍
👍👍
Stayed 1 night in Dec 2023

10/10 Excellent

Maxine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing experience especially for the price
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I feel very comfortable here. The staff is always nice. I love the cleaning lady, she goes above and beyond even when shes not working. Th we y have great rates and large rooms. Really enjoy staying here!
Stayed 1 night in Dec 2023

10/10 Excellent

Antonio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
C
Stayed 3 nights in Dec 2023

10/10 Excellent

Georgia

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The all the employees were kind and very accommodating.
Stayed 7 nights in Nov 2023

4/10 Poor

Justin

Stayed 1 night in Nov 2023

8/10 Good

Jake

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Nov 2023

8/10 Good

Kimberly

Liked: Staff & service
Mattress are a lil ruff and customer svc. Was A+
First off the customer service was point on very nice people that run the place As for my room I wish I had taken photos but I did not because in the end it didn’t matter the room served it’s purpose Just a suggestion but maybe think about upgrading the mattresses the one I had was pretty worn out and I felt like I was just laying down on nothing but springs i hope management see this I’m sorry but your beds are long overdue to be replaced that right there is pretty much my only complaint I enjoyed my stay thank you for having me!!!
Stayed 1 night in Nov 2023

8/10 Good

Aurora

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

JORGE

Stayed 1 night in Nov 2023

2/10 Terrible

Salvador

Business traveller
Disliked: Cleanliness, property conditions & facilities
Police came for a domestic issue. other people banging on doors sounded like someone was trying to break in
Stayed 1 night in Oct 2023

6/10 Okay

Christian

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Shower pressure not working

10/10 Excellent

MARISOL

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

2/10 Terrible

Martell

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Duct tape on the floors, fire alarms missing, dirty floors, blood stained comforter, tape in shower area, bathtub missing plumbing fixtures. Just overall not a good place to stay. No problem with staff they were great but room itself should be condemned.
Stayed 3 nights in Oct 2023

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the stay
Stayed 7 nights in Oct 2023