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Reviews of YHA London St Paul's - Hostel

3 out of 5
YHA London St Paul's - Hostel
YHA London St Pauls, 36 Carter Lane, London, England

Reviews

7.8

Good

Rating 10 - Excellent. 59 out of 248 reviews" "
Rating 8 - Good. 118 out of 248 reviews" "
Rating 6 - Okay. 50 out of 248 reviews" "
Rating 4 - Poor. 16 out of 248 reviews" "
Rating 2 - Terrible. 5 out of 248 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Jimmy, Dallas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay on a budget
Stayed 2 nights in Mar 2024
Response from YHA St Paul's Team on 16 Mar 2024
Hey Jimmy,thank you for taking your time to leave us a positive review, we appreciate all the review we can. We're thrilled to hear that our location and price met your expectation. Overall, we hope that you have enjoyed your stay with us. We can't wait to welcome you again!Kind regards,

10/10 Excellent

Slavek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hostile but I was surprised to find that there was no fridge or microwave for the guests. Bonus having a sink in the room. Loved the breakfast buffet option tho. Convenient location, close to many restaurants, tourist sights, and shops. Staff are super friendly and helpful. Allowed us to check in early since room was ready. Was a bit pricier than most hostiles but would definitely go back. Only thing we did not like was that no one kept the noisy guests in line. Our room was between rooms with young, foreign girls who seemed to be drunk and were extremely loud (laughing/screaming, slamming doors, running in halls) very late at night. Had absolutely no regard for other guests. They truly acted like children
Stayed 2 nights in Dec 2023
Response from Peny on 21 Dec 2023
Dear Slavek, thank you for taking the time to leave us a review. We are glad that the breakfast was to your liking and that you enjoyed the location of the hostel. We are sorry that you didn't manage to get a restful night, due to the noise. On your next stay please feel free to bring any problems to our attention at any time, so we can take appropriate action; our Reception is open 24 hours. We hope to welcome you again in the future! Kind regards, Peny - YHA London St. Paul's

6/10 Okay

Tigy

Stayed 1 night in Nov 2023

10/10 Excellent

Thanh

Stayed 1 night in Oct 2023

6/10 Okay

Barbara

Travelled with group
Liked: Cleanliness, staff & service
Decent for youth hostel, needs better upkeep
Not bad for a youth hostel. I booked a two-bed private room for my friend and myself to split. It was comfortable enough, and it was nice having a wash sink in the room so that we didn't need to go to the shared toilets every time we needed a sink. The beds had built-in power outlets, however they didn't really work well. We ended up using the wall outlets to charge our electronics. We were also right next to the showers but one of them was out of order. The toilets were at the end of the hall but one of them was out of order as well, so I ended up needing to wait for one to become available a couple times. It wasn't too noisy considering we were facing a busy street and some people complain about the bells coming from St. Paul's being distracting as they ring essentially every 15 minutes, but I got used to it pretty quickly and was able to sleep just fine. Wifi is only available in the shared spaces and not the rooms, so that might be difficult for people who rely on wifi connection. We didn't take advantage of their breakfast offerings, though they seem to have a nice variety of hot and cold food to choose from. They even seemed to have a couple vegan items that I could have eaten, but I wasn't going to pay nearly £10 just to only eat like two items. Check in and check out were easy.
Stayed 1 night in Sep 2023
Response from YHA St Pauls Team on 10 Oct 2023
Hi there Barbara,Thank you for sharing your feedback about your stay with us on Expedia. We appreciate your insights.We're pleased to hear that you found the private room comfortable and liked the convenience of having a wash sink in the room. We apologize for the inconvenience you experienced with the power outlets and the out-of-order showers and toilets. We're continuously working to improve our facilities, and your comments will help us in this regard.Regarding the street noise and the bells from St. Paul's, we're glad it didn't disrupt your sleep too much. We understand that not having Wi-Fi in the rooms may be an inconvenience for some guests, and we'll take your suggestion into consideration.We're sorry to hear that you didn't try our breakfast offerings, but we appreciate your feedback on the variety of options available. Our team strives to make check-in and check-out as smooth as possible.We hope you consider staying with us again in the future, and we'll work to ensure a more enjoyable experience.Best regards,YHA St Paul's Team

8/10 Good

Kirsty

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Basic
The room carpet really needs re fitted, dirty around the edge and lifting. The building stairs look like they also need replaced as there are metal supports in place. Very very basic however it was clean and staff are friendly and informative. Great location
Stayed 1 night in Aug 2023
Response from YHA St Paul's Time on 10 Aug 2023
Hi Kirsty,Thank you for the review, we are always looking on ways to improve and the stairs and carpet are something we are actively looking to improve so we are always happy to take on feedback. We are really happy you enjoyed the stay overall and look forward to seeing you again soon!

8/10 Good

Kelly

Travelled with group
Liked: Cleanliness
Ok
I’ve stayed in many YHA’s over the years and this wasn’t one of the best. There is external work going on and I wonder if they will be updating the interiors as it’s looking somewhat shabby. The shower closest to our room didn’t work properly. I checked in very late at night and just wanted to get to bed and for sone reason the check in process took much longer than necessary
Stayed 2 nights in Jul 2022

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room is not clean. It was half basement. Couldnt open the window to refresh the air. Flushing the toilet got problem. It doesnt flush all the way. No hair dryer. No wifi in the room. Staying in this hostel was terrible. Staff was really nice tho
Stayed 4 nights in Feb 2020
Response from Elpida on 5 Mar 2020
Hello there. Thank you for staying with us and for taking the time to give us some feedback. We are sorry to hear you didn't enjoy your overall stay. Our reception is open 24 hours and our staff are ready and eager to help anytime of the day or night. Please next time, if you face any issues at all, come and find us and I'm sure we will find a way to help you out. You can find hair dryers at reception. We will definitely check the basement rooms and toilets, thank you for bringing it up to our attention. Our hostel accommodates many young groups regularly, so not having WiFi in the rooms, we think it will help them socialise more with each other. There is WiFi though in the communal areas. Thank you again for your review and we hope to see you again in the future, this time with a more pleasant stay. :) Kind regards, Elpida

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect. Unfortunately lots of noise from surrounding rooms in the evening
Stayed 1 night in Feb 2020
Response from Elpida on 3 Mar 2020
Hello there, thank you for staying with us and for your feedback! We are glad you appreciated our fantastic location, it's indeed very convenient. We are sorry to hear the noise was too much for you, please next time come to reception we can provide you with ear plugs. :) We are looking forward to seeing you again in the future. Kind regards, Elpida

10/10 Excellent

Nicholas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Friendly service, budget hostel good facilities and great value for money. Wouldn’t hesitate to use again in the future.
Stayed 1 night in Feb 2020
Response from YHA Team on 14 Feb 2020
Hello, thank you for your wonderful review. We are glad you enjoyed your stay, we hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in angles almost to the perfect because it’s manned 24/7 which is great help to the customers. The property itself is well facilitated with big open lounge, kitchen, dinner and dormitories. They all were very neat, clean, tidy and well presented. Above all I felt cheap to stay in this property in the central London. I am very pleased. Thanks
Stayed 1 night in Jan 2020
Response from Elpida on 27 Jan 2020
Hello there!!! We thank you so much for staying with us and for this lovely review!! We are so happy you enjoyed your time here in our hostel and in London and we hope to see you again in the future! Have a happy new year! Elpida :)

8/10 Good

Vasil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place for this money
Was clean and warm the beds a little bit uncomfortable.
Stayed 1 night in Jan 2020
Response from Elpida on 27 Jan 2020
Hello Vasil, thank you for staying with us and for taking the time to write this review. We are glad you enjoyed your time here and we hope to see you again in the future! Please do come at reception if you have any issues and we will do out best to help you out! :) Kind regards, Elpida.

6/10 Okay

Javier

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It’s a hostel-
It’s a good location. Easy to find if using the tube. Good restaurants around the corner of the hostel. The building is old and of course be prepared to use a community shower and toilet. Staff was attentive.
Stayed 2 nights in Dec 2019
Response from Reception on 1 Jan 2020
Hi Javier, thank you for your review. We strive to give customers a good value stay in the centre of London so we are glad to hear that you enjoyed the location.

8/10 Good

John

Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2019
Response from EP on 14 Feb 2020
Dear Guest, we would like to know more details about your stay and what you didn't like, hope to see you again in the future, kind regards, Yha St Paul's.

2/10 Terrible

Siva, Seattle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a shared place so don’t expect a towel, soap or parking. Its a hostel not a hotel. But the beat part is food is not expensive and good.
Stayed 2 nights in Dec 2019
Response from Reception on 29 Dec 2019
Hello, thank you for taking the time to review our hostel. Towels and soap are not provided, however, are available upon request from our friendly reception team. We are glad you enjoyed your meals with us. Thank you

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The softest, fluffiest comforter blankets I've ever seen at a hostel!!! So cozy! Staff was friendly and helpful. The showers and bathrooms beete Itsy bitysy and could have used some hooks, shelves, space for placing toothbrushes etc and hanging clothes while washing up. Convenient location, right by train and metro!
Stayed 1 night in Dec 2019
Response from Elpida on 16 Dec 2019
Hello! Thank you for staying with us and for this lovely review! Thank you for the ideas you shared regarding the showers and bathrooms as well! We hope to see you again soon, happy happy holidays! Elpida :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from agne on 20 Dec 2019
Thank you for your review, we hope you have enjoyed your stay at YHA St Pauls. We are hoping to see you coming back fairly soon.

10/10 Excellent

Erika

Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from EP on 4 Dec 2019
Dear Guest, thanks for your feedback and the time you spent to leave us this review, hope to see you again soon, best regards, Yha St paul's

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
My second night there, I walked into my room and there were no empty beds. After checking back with the desk, they had booked my bed out. I had to move all of my things in the middle of the night to a new room, which I also had to pay to upgrade.
Stayed 2 nights in Nov 2019
Response from EP on 27 Nov 2019
Dear Guest, We are sorry that you didn't enjoy your second night here, unfortunately some of the guest staying in your room put some clothes on your bed (as you told us at reception), we offered you to change linen or alternatively another shared dormitory, but you wanted a private room, that's why you paid for the upgrade. Sorry for any inconvenience other guest might have caused. best regards Yha St Paul's.

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay.
Very friendly staff, super accommodating, allowed me earlier check in. Very helpful. Bed was comfortable, room and bathroom very clean. Excellent location.
Stayed 1 night in Oct 2019
Response from Kes on 5 Nov 2019
Fantastic response, hope to see you again !!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for the $ consensus traveller. You can book a dorm or private room for 2 for a fraction of the cost of name brand hotels. Rooms were clean but lacked things like a TV. Washrooms were clean but shared. I have stayed at this particular Youth Hostel several time over the last 35 years and hopefully will stay here again. 👍 10
Stayed 3 nights in Oct 2019
Response from YHA St Pauls on 17 Oct 2019
Dear Guest, We really appreciate you spent time to give us such a wonderful feedback and we're glad to hear you enjoyed your stay as you did in the past! We hope to see you here again soon! Kindest regards YHA St Pauls

10/10 Excellent

Androulla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Milda on 6 Sept 2019
Dear Androulla, Thank you for an amazing rating! Kind regards, The YHA St.Paul's Team

10/10 Excellent

Andrey, Calgary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Quiet. We had a great rest and breakfast did not disappoint either. We would happily stay there again.
Stayed 1 night in Aug 2019
Response from Milda on 6 Sept 2019
Dear Andrey, Thank you for a great review. We are extremely happy to hear that you have enjoyed your stay and hope to see you again in the future. Kind regards, YHA St. Paul's Team

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
Very goog staff excellent
Stayed 4 nights in Aug 2019
Response from EP on 2 Sept 2019
Hi David, thanks for the time to leave us this great review, hope to see you soon, best regards, YHA St Paul's.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Awful waste of money , loud , dirty , rooms too hot and grubby
Stayed 1 night in Aug 2019
Response from EP on 2 Sept 2019
Dear Guest, I am really sorry you don't appreciate our services, generally our guest really appreciate the Location, Cleanliness of rooms and social spaces and the staff, if could give us more specific information we could try to improve our services.

8/10 Good

Alice

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2019
Response from Reception on 20 Aug 2019
Hi Alice, thank you for your review. We are happy that you enjoyed your stay with us

8/10 Good

Jac

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!! Each bed had a PowerPoint and two USB ports - very convenient for charging everything you need to make the most of your trip.
Stayed 2 nights in Jul 2019
Response from Kes on 8 Jul 2019
hello, Glad you did enjoy your stay with us. Thank you for great review. Hope to see you again.

8/10 Good

Benjiman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a hostel, I have deffo stayed in worse, single rooms are sound.
Stayed 1 night in Jun 2019
Response from Reception on 29 Jun 2019
Hi Benjamin! Thank you for your review. We are glad to hear you enjoyed our hostel.

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 2 nights in May 2019
Response from carol on 3 Jun 2019
Thank you so much for taking the time to give us some feed back. At yha St Pauls we value the feed back we receive from our guest and try our best to implement any changes that are needed.

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Proximity to Shakespeare's Globe
Amazing location. Across from St Paul's Cathedral which is two minutes walk from the Millenium Bridge leading across the Thames to the Tate and the Globe Theatre.
Stayed 1 night in May 2019
Response from YHA St Pauls on 27 May 2019
Hi there. Thank you for your review! We are very happy to hear you made the most of our wonderful location.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Next to major attractions and tube.
Stayed 1 night in May 2019
Response from YHA St Pauls on 27 May 2019
Hi there. Thank you for your review! We are very happy to hear you made the most of our wonderful location.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019
Response from Kes on 22 May 2019
Thank you for the best possible score 10 out of 10 !!!

2/10 Terrible

Verified traveller

Disliked: Staff & service
I am autistic. Appalling treatment by the hostel manager and subsequent lack of support from customer services. I booked through Expedia and received standard booking confirmation. Thought no more of it. Hostel demanded two forms of ID. I only had bank card with me. Panic of being alone in London, needing to stay somewhere quiet, and unexpected demands resulted in a meltdown made worse by ignorant manager. If you have any vulnerabilities and lack people at home to help you DO NOT BOOK YHA. Go to a Travelogue instead. Eventually my sister booked and paid for a room at Travelogue London Bank for me. It was a perfect retreat walking distance from St Paul's (a quiet area at the weekend).
Stayed 3 nights in May 2019
Response from Kes on 22 May 2019
Dear Guest, We are responsible for safety of our guest and in order to stay in YHA hostels you need to provide one valid photo ID, preferably passport or driving licence. If you don't have a photo ID , we need two non-photographic forms of ID.

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2019
Response from a.k on 10 May 2019
Thank you for 4 out of 5. :) hope to see you next time.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is unique and amazing stuff. Internet connection is a problem at times.
Stayed 3 nights in Mar 2019
Response from Kes on 9 Apr 2019
Thank you so much for a great review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, safe, affordable! The best a hostel can be! Friendly and helpful staff - if you're looking for a hostel in London, look no further.
Stayed 2 nights in Feb 2019
Response from Kes on 20 Feb 2019
Thank you for a great response. Hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from agne on 5 Apr 2019
Thank you for a great response. Hope to see you again.

6/10 Okay

N

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Excellent location for central areas . We had thought we had ordered a room with toilet based on the description - this turned out to be just a sink . Two out of four toilets were out of order ( one flooded but not signed / cleaned up during our stay ) . The single bed had half a mattress size to base which made for a hard uncomfortable night .
Stayed 1 night in Jan 2019
Response from Kes on 30 Jan 2019
Dear N, Thank you for staying with us. Due to historic nature of our building, we do not have en-suite rooms. We are sorry, that there was a problem with out of order toilets. We always try our best to fix problems as quick as possible.

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City stay
Excellent value for a night in the City. Warm room at the very top, overlooking the dome of St Paul’s - I will return!
Stayed 1 night in Jan 2019
Response from agnes on 27 Jan 2019
Thank you for your feedback, we are happy you enjoyed your stay at St Pauls. We hope to see you soon! :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Kes on 23 Jan 2019
Thank you for a perfect 10 out of 10 !

10/10 Excellent

Atepheh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Kes on 22 Jan 2019
Thank you for a perfect 10 out of 10 rating !!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pros: Nice, clean and generally spacious rooms with high ceilings that don’t make you feel claustrophobic. Showers was really big for a hostel with an extra space so you could hang your stuff without getting everything wet. Rooms also feel pretty secure since you need to pass quite a few doors (could only access with your door card) before reaching. Could hear the St. Paul’s church bells ringing every half hour if you’re into that lol. (Unfortunate for you if you’re a very light sleeper) Cons: One thing that isn’t a huge disappointment me is the lack of Wifi. That should be a bare minimum for hostels imo. Didn’t eat the breakfast so couldn’t comment on that - costs £6.25 and we thought it’d be better to save our money for something in the city. Also, bring your own lock for your room locker. Guess I’m too used to hostels in Europe that provide everything from computers to walking tours to free sangria every night and am constantly making the comparison! But overall it’s good value for an expensive city like London I guess!
Stayed 2 nights in Dec 2018
Response from Kes on 27 Dec 2018
Thank you for a detailed review, it is important to us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and friendly staff Facilities were great too
Stayed 1 night in Dec 2018
Response from Kes on 27 Dec 2018
Thank you for the top rating !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice central location - great for the City, St Pauls and Tate Modern
Stayed 2 nights in Nov 2018
Response from Mismar on 4 Dec 2018
Thank you for your review. We are glad that you've enjoyed your stay with us. We hope to see you again. Have a lovely day.

8/10 Good

Elizabeth

My brief was more enjoyable than I anticipated. Everyone was really friendly; everywhere was clean; the atmosphere was warm and welcoming. I particularly appreciated the comfortable lounge where I could spend time in the evening.The breakfast was a great one to set me up for an important meeting. Without a doubt I would stay there again - though perhaps next time I would ask for a lower bunk, as I'm no spring chicken. Getting up to the top bunk was fine, but I was a bit wobbly coming down!
Stayed 1 night in Nov 2018
Response from mismar on 4 Dec 2018
Thank you for your review. We are glad that you've enjoyed your stay with us. We hope to see you again. Have a lovely day.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
The proximity to St Paul's and the underground was excellent.
Stayed 2 nights in Nov 2018
Response from Kes on 26 Nov 2018
Thank you for staying with us.

8/10 Good

Verified traveller

Stayed 3 nights in Nov 2018
Response from Kes on 26 Nov 2018
Thank you for staying with us.