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Reviews of The Zetter Marylebone

4 out of 5
The Zetter Marylebone
28-30 Seymour Street, London, England

Reviews

9.6

Exceptional

Rating 10 - Excellent. 162 out of 206 reviews" "
Rating 8 - Good. 33 out of 206 reviews" "
Rating 6 - Okay. 7 out of 206 reviews" "
Rating 4 - Poor. 4 out of 206 reviews" "
Rating 2 - Terrible. 0 out of 206 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Randall

Great stay and will be back soon
Stayed 2 nights in May 2024
Response from The Zetter Marylebone Team on 19 May 2024
Thank you for your great rating! We look forward to having you back again soon!

10/10 Excellent

Marcos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel and great bar with live music.
Stayed 3 nights in May 2024
Response from Eljesa on 19 May 2024
Dear Marcos, Thank you for your great rating and feedback! We are delighted to hear you were able to enjoy the live Jazz during your most recent visit and hope to welcome you back again soon!

10/10 Excellent

CHARLES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a stellar hotel experience in Marleybone - From the fun and delightfully funky old-school experience of the hotel itself, to the comfortable bed, excellent customer service in every aspect of our stay, to lovely tea in the morning, this was my very best stay in London. Very walkable, just off of Oxford St and all that shopping, just a couple short blocks from the Marble Arch tube stop, this truly was a perfect stay.
Stayed 6 nights in Apr 2024
Response from The Zetter Marylebone Team on 10 May 2024
Dear Charles, Thank you for your fantastic feedback, we are delighted to note that you enjoyed every aspect of your visit! We hope to welcome you in the near future to enjoy the hotel all over again! Best

10/10 Excellent

Meng Chon

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended for its comfort and convenience! The bar also offers fantastic cocktails. One of the best!
Stayed 3 nights in May 2024
Response from Eljesa on 10 May 2024
Dear Meng, Thank you for your great feedback! We love to hear that you enjoyed our cocktail bar as well as our rooms! We look forward to seeing you again soon!

10/10 Excellent

steven

Stayed 2 nights in Apr 2024
Response from Eljesa on 10 May 2024
Dear Steven,Thank you for your great rating!

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very happy we would all go back. Ideal location. Very comfortable bed. Quiet room. Accommodating staff.
Stayed 6 nights in Apr 2024
Response from Eljesa on 15 Apr 2024
Dear William, Thank you for your great feedback! We look forward to welcoming you back, Best,Eljesa & Team

10/10 Excellent

Clayton

Stayed 7 nights in Mar 2024
Response from The Zetter Marylebone Team on 2 May 2024
Dear Clayton,Thank you for sharing your positive feedback! We are delighted you enjoyed your time at The Zetter Marylebone. We cannot wait to host you again soon!Best regards,The Zetter Marylebone Team

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Its very well located and the roooms and bathrooms are super comfortable and very clean. It could offer more in terms of food. Especially later at night. The room service ends at 9:45. If you go to the theatre and como back to have a bite there us nothing to have !
Stayed 3 nights in Mar 2024
Response from Eljesa on 2 Apr 2024
Dear Patricia, Thank you for your feedback. I am delighted to read that the standard of our rooms met your expectations, Regarding the food options, I have passed these comments on to our executive head chef who is continually taking feedback on board to improve guest services, We hope to welcome you back soon!

10/10 Excellent

Pip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly relaxing place to stay minutes walk from the hustle and bustle of shops and galleries etc.
Stayed 1 night in Mar 2024
Response from Eljesa on 31 Mar 2024
Dear Pip, Thank you for your fabulous feedback! We hope to welcome you back in the near future

6/10 Okay

Kathryn

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We stayed in Lears Loft and the room was nice - good size and the amenities were good incl the outdoor bath. Nice and close to Oxford Street and Regents Park. All staff we spoke to seemed nice but a bit disorganised and service was slow. Requests were left unfulfilled and felt closer to an Air b and b than a hotel. Overall nice looking and well decorated but not exactly what I was expecting.
Stayed 2 nights in Feb 2024
Response from Eljesa on 15 Apr 2024
Dear Kathryn, Thank you for your kind feedback regarding your stay and the room, we do agree that Lear's Loft is a fantastic. I will be picking up your comments with the team as this is not the standard we pride ourselves on here at The Zetter, We hope to welcome you back for a renewed experience,

8/10 Good

Brooke

Travelled with group
Liked: Cleanliness, property conditions & facilities
Nice rooms, friendly staff, good neighborhood
Stayed 3 nights in Jan 2024
Response from Eljesa on 2 Apr 2024
Thank you for the great feedback!

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

glen

Stayed 1 night in Feb 2024

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We adored this space! What a treat for our first time back to London in quite a while. Super unique and quirky. Suited us brilliantly!
Stayed 4 nights in Dec 2023

10/10 Excellent

Neil, Camarillo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Alessandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Fernanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Alix

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the funky vibe of the whole place & definitely like visiting a quirky uncle’s house. Great and friendly service! Rooms are really comfy. Lovely and lively lounge area for breakfast, snacks, and drinks. Would definitely stay at the Zetter again!
Stayed 5 nights in Nov 2023

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
I absolutely loved this hotel. Fabulous interiors. Cosy room, comfortable bed. Delicious cocktails.
Stayed 1 night in Nov 2023

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A luxury experience that still manages to feel like home. Just wonderful.
Stayed 1 night in Nov 2023

10/10 Excellent

Farid

Travelled with family
Liked: Cleanliness, amenities
Great place and great people.
Stayed 8 nights in Oct 2023

10/10 Excellent

Hayley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central and charming place to stay! Highly recommend. (Note: Breakfast isn't worth it - head to a nearby cafe instead)
Stayed 3 nights in Oct 2023

8/10 Good

Beth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit overpriced but worth it for a short stay
The Zetter is well-located in charming Marylebone. It's clean and artfully decorated. The bar/tea room/breakfast room is lovely with delicious cocktails and breakfast options. The staff is sweet and the rooms are gorgeous.
Stayed 4 nights in Oct 2023

10/10 Excellent

Marie Janet

Liked: Cleanliness
Stayed 2 nights in Oct 2023

4/10 Poor

Steven

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We stayed in room 2 and were disappointed because it was damp and smelled. They need to address it with a dehumidifier or something.
Stayed 6 nights in Sep 2023
Response from Eljesa on 29 Sept 2023
Good afternoon, I hope this message finds you well,Thank you for your feedback and it is unfortunate that you felt your experience was dampened. We will be looking in to your comments to ensure this does not occur in future.

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt like a guest with a friendly, wealthy relative. Amazing staff, quiet rooms, quirky, and nice bar.
Stayed 3 nights in Sep 2023
Response from Eljesa on 29 Sept 2023
Thank you for your fantastic feedback!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at the Zetter and would do so again!
Stayed 2 nights in Sep 2023
Response from Eljesa on 29 Sept 2023
Thank you for your outstanding feedback! We look forward to having you back

6/10 Okay

Philippe

Disliked: Amenities, property conditions & facilities
I like boutique hotels but felt too much like a BnB - like entering a private home and had to be careful etc... Room was on the ground floor to the back and quite dark with views of a bin (with people smoking around it) looking right into window
Stayed 1 night in Sep 2023
Response from Eljesa on 29 Sept 2023
Dear PhilippeThank you for your feedback. We apologise that you felt your experience was not up to the standards we pride ourselves on. The back area is a shared space and unfortunately there are people in and out of the view. We will keep this in mind for future.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in an excellent location.
Stayed 2 nights in Sep 2023
Response from Eljesa on 29 Sept 2023
Thank you for your fantastic feedback!

10/10 Excellent

Jennifer bikki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A well located gem
Extremely charming and spacious junior suite. Furniture and decor are exquisite. Nice bathroom, and lighting options . Staff are very helpful. Area convenient without being overly busy. Walkable to Hyde Park, Selfridges, Oxford Street. Only 5 min walk to Marble Arch underground. I would certainly stay here again .
Stayed 7 nights in Aug 2023
Response from Eljesa on 29 Sept 2023
Dear Jennifer,Thank you for your great feedback! We look forward to having you back!

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks to the brilliant team at Zetter.
Stayed 2 nights in Sep 2023
Response from Eljesa on 29 Sept 2023
Thank you for your kind comment Nicolas!

10/10 Excellent

Richard

Stayed 2 nights in Aug 2023
Response from Eljesa on 29 Sept 2023
Thank you for the great rating!

10/10 Excellent

Rashed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
موقع ممتاز وغرف بغايت النظافة وانصح بالسكن
Stayed 5 nights in Aug 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Elliot

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Theodore

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Charming and elegant.
Stayed 2 nights in Jul 2023

10/10 Excellent

Theodore

Stayed 3 nights in Jul 2023

10/10 Excellent

Theodore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An incredible stay that was easy, fun, and personable by an incredible staff!
Stayed 5 nights in Jul 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed our stay at this at her house. It was perfectly located easy to walk to restaurant in Shopping sightseeing and everyone at the hotel was extremely helpful.
Stayed 1 night in Jun 2023

6/10 Okay

Richard

Business traveller
Liked: Cleanliness
Disliked: Amenities
No food offer
Stayed 1 night in Jun 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel in Central Location
Fantastic place. It was our second visit. We chose to stay here despite the bulk of our trip taking us south of the Thames. We had a small room, as opposed to last time, but that was likely my confusion booking through the Hotels.com site. (I’d previously booked direct). Even so, the room was very nice—great bed and linens—and the bathroom had a fantastic shower. Such a well-connected area transportation wise. We will definitely return (again). Thank you!
Stayed 5 nights in May 2023
Response from The Zetter Townhouse Marylebone Team on 6 Jun 2023
Dear Natalie, We are so happy to hear you had a lovely stay with us! It was a pleasure hosting you. Kind Regards, The Zetter Townhouse Marylebone Team

10/10 Excellent

Deanna

Stayed 4 nights in May 2023

10/10 Excellent

James, Chevy Chase

Travelled with partner
Liked: Cleanliness, staff & service
Charming boutique hotel!
Stayed 1 night in May 2023
Response from The Zetter Townhouse Marylebone Team on 6 Jun 2023
Dear James, Thank you for choosing to stay at Zetter Townhouse Marylebone. We are happy to hear you had a pleasant stay and we hope to welcome you back soon!Kind Regards,The Zetter Townhouse Marylebone Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

ivo, Parkton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you tired of the standard Marriott Hilton room experience or just like “retro” … this place offers inspiration and a “thinking” clientele… may be a getting used too initially but once you left “memorable”!
Stayed 1 night in Apr 2023

8/10 Good

Keith

Stayed 1 night in Apr 2023

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location and how quiet it was. Cute boutique hotel. Staff was very attentive and helpful. Spacious room and bathroom. I ended up with a disability accessible room, which resulted in a flooded bathroom every morning. Also, there was no convenient place to plug in a hair styling tool near a mirror so it was a bit inconvenient to get ready every morning.
Stayed 7 nights in Mar 2023

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023