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Rating 10 - Excellent. 1094 out of 1736 reviews" "
We like the Rembrandt for its proximity to the museums and transport around town. We’ve been coming here for years and have seen some negative changes in breakfast.
Winifred
Stayed 5 nights in May 2024
8/10 Good
john
Travelled with family
22 May 2024
Liked: Cleanliness, staff & service, amenities
Nice looking hotel and mostly friendly staff.
Very poor air conditioning system.
very lovely older hotel. Our toilet misfunctioned and staff quickly moved us to another room. My only suggestion is to have fresh rather than canned fruit at breakfast.
Jennifer
Stayed 4 nights in May 2024
Response from LD on 21 May 2024
Dear JenniferThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We are pleased that you liked the traditional style of the hotel, belatedly, we can only apologise for the problem encountered with your toilet, however we are pleased that the team reacted quickly.Thank you for your constructive feedback regarding our breakfast.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team
Love the location and breakfast. Was disappointed I did not receive an upgrade offer as I have in the past
Judy
Stayed 1 night in May 2024
Response from LD on 17 May 2024
Dear JudyThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. As you know our neighbourhood also benefits from an abundance of restaurants, bars and cafes which cater to all culinary tastes and monetary budgetsWe are thrilled that we provided comfortable, well appointed accommodation with a sumptuous breakfast and friendly, helpful service.Belatedly, we can only apologise that you did not receive an email offering the opportunity to upgrade, this is most unusual as this is a fully automated option.We love welcoming back our returning guests, we really do value and appreciate your loyalty. We hope that we have the pleasure of welcoming you back in the near future.Kind regardsSarova Hotels Customer Service Team
10/10 Excellent
Terri
Business traveller
14 May 2024
Liked: Cleanliness, staff & service, amenities
Very quiet and nice location with easy access to buses and underground. Great breakfast.
Terri
Stayed 2 nights in May 2024
Response from LD on 15 May 2024
Dear TerriThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. We are pleased that we provided very quiet accommodation with a great buffet breakfast.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team
We were four women friends who loved staying at The Rembrandt. We had lovely connecting rooms which made our time together so enjoyable. The neighborhood is wonderful with shops, restaurants, Harrod's, Victoria & Albert Museum and much more. The staff were the best and the concierges helped us immensely, always with a smile on their faces.
Susan
Stayed 6 nights in May 2024
Response from LD on 14 May 2024
Dear SusanThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. As you know our neighbourhood also benefits from an abundance of restaurants, bars and cafes which cater to all culinary tastes and monetary budgetsWe are thrilled that we were able to offer lovely interconnecting rooms and that the team provided very friendly, helpful, smiley service particularly our Concierge.We hope you will consider returning to one of our properties again in the future.Please come back soon!Kind regardsSarova Hotels Customer Service Team
8/10 Good
Rob
Travelled with partner
14 May 2024
Disliked: Staff & service
Very nice old hotel
Rob
Stayed 1 night in Mar 2024
Response from LD on 14 May 2024
Dear RobThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a mainly positive experience and that you describe us as a very nice old hotel.We hope that the positive aspects of your stay outweigh the negative and that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team
it was a great hotel. And I extended my stay for an additional two days.
Ji-Min
Stayed 6 nights in May 2024
Response from LD on 14 May 2024
Dear Ji-MinThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We are thrilled that you loved the hotel so much you extended for another two nights.We certainly hope you will consider returning to us on a future trip to London. Please come back soon!Kind regardsSarova Hotels Customer Service Team
The hotel and staff were excellent, so friendly and helpful!
Shopping and dinning are less than a five minute walk, and the tube station as well.
This made everything we wanted within minutes.
Brian
Stayed 9 nights in May 2024
Response from LD on 14 May 2024
Dear BrianThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. As you know our neighbourhood also benefits from an abundance of restaurants, bars and cafes which cater to all culinary tastes and monetary budgets, there really is something for everyone.We are thrilled that the team provided excellent, friendly, helpful service.We hope you will consider returning to us on a future trip to London. Please come back soon!Kind regardsSarova Hotels Customer Service Team
Loved the hotel and the location. Easy access to tubes and sights. I was attending a course in Kensington and it was very convenient. The hotel and room where clean and well maintained. I was impressed with the bath which included a spa/bubbles! Great stay and worked well for me. Had dinner in the bar as the restaurant was closed for a private party. The food was great and very competitively priced compared to local providers and the staff were very helpful and attentive.
chris
Stayed 2 nights in May 2024
Response from LD on 13 May 2024
Dear ChrisThank you for taking the time to review The Rembrandt Hotel.We are delighted to note that your recent visit was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations, which makes travelling around the capital easy.Thank you for your kind feedback regarding your clean, comfortable, well appointed accommodation, our tasty, competitively priced food and friendly, helpful service.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team
We had a lovely time at the Rembrandt and they made us feel most welcome. The room was lovely and the whole experience was fabulous. We went to the Royal Albert Hall which was within walking distance. Would definitely recommend
Gillian
Stayed 1 night in May 2024
Response from LD on 13 May 2024
Dear GillianThank you for taking the time to review The Rembrandt Hotel.We are delighted to note that your recent visit was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations, which makes travelling around the capital easy.Thank you for your kind feedback regarding your lovely accommodation and the friendly, helpful service provided.Personal recommendations are always gratefully received, thank you.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team
8/10 Good
Jane
10 May 2024
Liked: Cleanliness, staff & service
Jane
Stayed 1 night in May 2024
Response from LD on 13 May 2024
Dear JaneThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a mainly positive experience.We hope that the positive aspects of your stay outweigh the negative and that you will consider returning to one of our properties again the future.Kind regardsSarova Hotels Customer Service Team
Dear DavidThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for your lovely feedback we are delighted that overall you had an excellent stay.We hope that you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team
All in all, a wonderful visit. However, the blanket was so heavy/thick that my legs/torso would sweat in the night while my arms/chest were cool from the AC. Might I suggest lighter blankets for the beds.
John
Stayed 3 nights in May 2024
Response from LD on 9 May 2024
Dear JohnThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a mainly positive experience.Belatedly, we can only apologise that you felt that the blanket was too think and heavy.We hope that the positive aspects of our stay outweigh the negative and that you will consider returning to one of our properties again the future.Kind regardsSarova Hotels Customer Service Team
Dear Jian XiaThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We hope that you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team
Clean and spacious room. Friendly, fast and responsive staff. Delicious breakfast. Convenient location.
Euiseok
Stayed 5 nights in Apr 2024
Response from LD on 9 May 2024
Dear EuiseokThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. As you know our neighbourhood also benefits from an abundance of restaurants, bars and cafes which cater to all culinary tastes and monetary budgetsThank you for your lovely feedback regarding the team, we are thrilled that they were very friendly and helpful. We are pleased that we provided clean, spacious accommodation.We hope that you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team
We had a fantastic time in London and The Rembrandt Hotel was an excellent choice. Superb location a few blocks from Harrods and St James park and right across from the V&A Easy walk to restaurants and the tube too. Excellent assistance with organizing trips with the staff. We took. Thames cruise to Greenwich and saw all the sights. Thanks Pablo.
Russell
Stayed 6 nights in Apr 2024
Response from LD on 9 May 2024
Dear RussellThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. As you know our neighbourhood also benefits from an abundance of restaurants, bars and cafes which cater to all culinary tastes and monetary budgets.We are thrilled that our team provided great service and assistance, especially Pablo on Concierge who helped organise your trips and tours.We hope that you will consider returning to one of our properties again in the future. Please come back soon!Kind regardsSarova Hotels Customer Service Team
Dear MichaelThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We hope that you will consider returning to one of our properties again in the future, especially as you feel that The Rembrandt was an excellent find.Kind regardsSarova Hotels Customer Service Team
Beautiful hotel, friendly and helpful staff. Close to museums, shopping and transit.
Victor
Stayed 3 nights in Apr 2024
Response from LD on 9 May 2024
Dear VictorThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. As you know our neighbourhood also benefits from an abundance of restaurants, bars and cafes which cater to all culinary tastes and monetary budgetsThank you for your lovely feedback regarding the team, we are thrilled that they were very friendly and helpful. We hope that you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team
This hotel is in a very nice part of town. Very close to tube, hoho, V&A museum and the restaurant is good. Best bed I have ever had in a hotel
Nancy
Stayed 4 nights in Apr 2024
Response from LD on 9 May 2024
Dear NancyThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. As you know our neighbourhood also benefits from an abundance of restaurants, bars and cafes which cater to all culinary tastes and monetary budgetsWe are thrilled that we have provided a very comfortable bed.We hope that you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team
Dear PeterThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We are thrilled that you found the team friendly and helpful.We certainly hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team
I had a most pleasant stay at the hotel. The room was spacious, large beautiful bathroom, comfortable bed. Nice, friendly and helpful staff.
Nira
Stayed 2 nights in Apr 2024
Response from LD on 30 Apr 2024
Dear NiraThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We are thrilled that we provided spacious, comfortable accommodation, with a beautiful bathroom and friendly, helpful service.We certainly hope you will consider returning to us on a future trip to London. Kind regardsSarova Hotels Customer Service Team
Dear MeghanThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. As you know our neighbourhood also benefits from an abundance of restaurants, bars and cafes, which cater to all culinary tastes and monetary budgets.We are thrilled you enjoyed our extensive buffet breakfast.We certainly hope you will consider returning to us on a future trip to London. Kind regardsSarova Hotels Customer Service Team
Dear KevinThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We are thrilled that we provided large accommodation in a quiet location.We certainly hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team
10/10 Excellent
Leo
28 Apr 2024
Leo
Stayed 7 nights in Apr 2024
Response from LD on 21 May 2024
Dear LeoThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team
10/10 Excellent
Mary, Strathfield
28 Apr 2024
Mary
Stayed 3 nights in Apr 2024
Response from LD on 21 May 2024
Dear MaryThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team
Hotel was great, staff very friendly, great location.
Theresa
Stayed 1 night in Apr 2024
Response from LD on 30 Apr 2024
Dear TheresaThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. As you know our neighbourhood also benefits from an abundance of restaurants, bars and cafes, which cater to all culinary tastes and monetary budgets.We are thrilled you found the team friendly and describe the hotel as great.We certainly hope you will consider returning to us on a future trip to London. Kind regardsSarova Hotels Customer Service Team
Dear ElizabethThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team
We had a great stay. Hotel is walking distance to everything. Many options for eating. The best thing about this hotel is Neil. He went out of his way to help us out and he is the friendliest person at this hotel.
lori
Stayed 4 nights in Apr 2024
Response from LD on 30 Apr 2024
Dear LoriThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a mainly positive experience.We are pleased that you had a great stay and that you found Neil our Head Concierge, the friendliest person, he is an asset to the hotel.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. As you know our neighbourhood also benefits from an abundance of restaurants, bars and cafes, which cater to all culinary tastes and monetary budgets.We hope that the positive aspects of your stay outweigh the negative and that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team
Excellent staff on hand to help at all times. Nothing being too much trouble. Excellent house keeping service. Very good breakfast.
Muriel
Stayed 1 night in Apr 2024
Response from LD on 30 Apr 2024
Dear MurielThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We are thrilled that you describe the hotel as excellent and found the team friendly, helpful and on hand at all times to assistThank you for your kind feedback regarding our very good breakfast and excellent housekeeping standards.We certainly hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team
Dear JoanThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We are thrilled that you appreciated your complimentary drinks voucher and enjoyed our very good breakfast.We certainly hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team
10/10 Excellent
Obadah, San Antonio
Travelled with family, Travelled with family and small children
Excellent hotel and great location. Easy to go around and the station is 3 min away. Staff is friendly and helpful. I would come back for sure
Obadah
Stayed 4 nights in Apr 2024
Response from LD on 30 Apr 2024
Dear ObadahThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. As you know our neighbourhood also benefits from an abundance of restaurants, bars and cafes, which cater to all culinary tastes and monetary budgets.We are thrilled that you describe the hotel as excellent and found the team friendly and helpful.We certainly hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team
Dear Thank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a mainly positive experience.We are thrilled that you describe us as cosy and comfortable.We hope that the positive aspects of your stay outweigh the negative and that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team
10/10 Excellent
Howard
22 Apr 2024
Howard
Stayed 4 nights in Apr 2024
Response from LD on 13 May 2024
Dear HowardThank you for taking the time to review The Rembrandt Hotel.We are delighted to note that your recent visit was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team
10/10 Excellent
Thomas
20 Apr 2024
Thomas
Stayed 2 nights in Apr 2024
Response from LD on 10 May 2024
Dear ThomasThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We hope that you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team
The hotel is in an excellent location for visiting the Natural History Museum, the V & A and the Science Museum. There are plenty of options for dining out nearby. Harrods and other upmarket shops are just a short walk away.
Breakfast was varied and plentiful. Veggie hot breakfast options were only available on request.
The hotel was comfortable but rather dated. The temperature in our room was difficult to control.
Margaret
Stayed 3 nights in Apr 2024
Response from LD on 22 Apr 2024
Dear MargaretThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a mainly positive experience.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. We are pleased that we provided comfortable accommodation with a good buffet breakfast including vegetarian options.Belatedly, we can only apologise that you were unable to control the temperature of your bedroom and that you felt the hotel was dated.We hope that the positive aspects of your stay outweigh the negative and that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team
Excellent location, great breakfast and the lounge areas was comfortable and quite and allowed for settling in each evening after a lot f time on our feet. Cannot beat the location as near shopping, museums, and parks
Anna
Stayed 4 nights in Apr 2024
Response from LD on 17 Apr 2024
Dear AnnaThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. We are pleased that we provided comfortable accommodation, with a great breakfast and that you enjoyed relaxing in 1606 Lounge after a long day of sightseeing.We certainly hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team
The hotel is in a great location. The staff were very approachable and went out of there way to assist their guests.
Stephen
Stayed 1 night in Apr 2024
Response from LD on 16 Apr 2024
Dear StephenThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. Thank you for your fabulous feedback regarding the friendly, helpful, approachable service provided, we are pleased that the team went out of their way to assist.We certainly hope you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team
Dear RogerThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We hope that you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team
Great hotel, good location, nice breakfast. The gym and pool are additional prices per day, which isn't obvious until you dig around their site. The pool hours are very limited, and if you buy day passes and can't/don't use them, they don't give any refunds. Overall the stay was nice, but hidden fees and no refunds are exhausting.
Karina
Stayed 9 nights in Mar 2024
Response from LD on 16 Apr 2024
Dear KarinaThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a mainly positive experience.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations, or using the No 14 bus which is a 24hr service, which makes travelling around the capital easy. Belatedly, we can only apologise that you were unaware that there was a discounted daily fee for hotel residents to use Aquilla, we are sorry that this facility failed to meet your expectations.We hope that the positive aspects of your stay outweigh the negative and that you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team
We enjoyed staying at this hotel . The location is convenient, the room clean and the staff helpful.
ghassan
Stayed 1 night in Apr 2024
Response from LD on 16 Apr 2024
Dear ghassanThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. Thank you for your fabulous feedback regarding your clean, comfortable accommodation and friendly helpful service.We certainly hope you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team
2/10 Terrible
susan
11 Apr 2024
susan
Stayed 2 nights in Mar 2024
Response from LD on 9 May 2024
Dear SusanThank you for taking the time to review the hotel.Customer feedback is important to us as we use it to measure our strengths and weaknesses.It is always disappointing to receive negative feedback and we are sorry that your recent stay failed to meet your expectations. Overall, we wish you had a more positive experience whilst being our guest.Kind regardsSarova Hotels Customer Service Team
The Rembrandt is is a great location and well maintained. The staff are accessible and always ready to assist the guests.
Stephen
Stayed 2 nights in Apr 2024
Response from LD on 12 Apr 2024
Dear StephenThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. Thank you for your lovely comments regarding the friendly, helpful service.We certainly hope you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team
Wonderful hotel, would definitely stay here again. Highly recommend
Chase
Stayed 2 nights in Mar 2024
Response from LD on 12 Apr 2024
Dear ChaseThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Personal recommendations are always gratefully appreciated thank you .We certainly hope you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team
10/10 Excellent
A
7 Apr 2024
A
Stayed 1 night in Apr 2024
Response from LD on 30 Apr 2024
Dear AThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We certainly hope you will consider returning to us on a future trip to London. Kind regardsSarova Hotels Customer Service Team
Dear ShannaThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. We hope you will consider returning to us again on a future trip to London. Please come back soon!Kind regardsSarova Hotels Customer Service Team
The concierge and all other hotel staff were top notch. The facilities at the hotel were very nice, and the full English breakfast was excellent!
Derek
Stayed 5 nights in Mar 2024
Response from LD on 8 Apr 2024
Dear DerekThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We are delighted that you had a wonderful stay that we provided comfortable, well-appointed accommodation with an excellent buffet breakfast.Thank you for your lovely comments regarding the top notch service, particularly from our Concierge.We hope you will consider returning to us again on a future trip to London. Please come back soon!Kind regardsSarova Hotels Customer Service Team
10/10 Excellent
Victor, Albertson
6 Apr 2024
Victor
Stayed 6 nights in Mar 2024
Response from LD on 30 Apr 2024
Dear VictorThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We certainly hope you will consider returning to us on a future trip to London. Kind regardsSarova Hotels Customer Service Team
Dear CarrieThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We are delighted that you had a wonderful stay.We hope you will consider returning to us again on a future trip to London. Please come back soon!Kind regardsSarova Hotels Customer Service Team