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Reviews of The Queen's Gate Hotel

4 out of 5
The Queen's Gate Hotel
31-34 Queens Gate, London, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 512 out of 1001 reviews" "
Rating 8 - Good. 342 out of 1001 reviews" "
Rating 6 - Okay. 102 out of 1001 reviews" "
Rating 4 - Poor. 24 out of 1001 reviews" "
Rating 2 - Terrible. 21 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Jana

Travelled with partner
Liked: Cleanliness, staff & service
We chose to stay here due to its proximity to R.A.H. The check-in was easy and the receptionist friendly. Not overally welcoming but friendly. Room was very basic and dated. Windows dont open properly. Bed was large enough but matraces were cheap and old. Pillows hard rock and very uncomfortable. We had evening drinks at the bar and they were good quality and reasonably priced. Having had a discount for our stay, the price was just short of reasonable for the room but paying the full price would have left us very dissapointed. Will consider for future stays if visting RAH.
Stayed 1 night in May 2024
Response from LA on 21 May 2024
Dear Guest,Thank you for taking the time to share your comments following your recent stay at the Queens Gate Hotel.We have read your comments with great interest, and we are particularly sad to read that we did not live up to your expectations. Constructive criticism from our guests is always welcome as it is the only way that we can strive and maintain standards.Unfortunately, you stayed in our standard rooms which is due for renovation soon, saying that all our rooms are maintained and clean. We have 80% of our rooms renovated to higher standards and the other 20 % will be completed within the next couple of months.We are happy that you will still consider us for your next stay, I will advise you to book the deluxe room types which are renovated recently.For the time being, we can only apologize to you and kindly request you to give us another chance to for better experience with us.Warm Regards,Leila AbdulkerimThe Queens Gate Hotel

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the Hotel was fabulous Food was also excellent
Stayed 1 night in May 2024
Response from LA on 21 May 2024
Dear Guest,We would love to thank you for your time spent on this review after your stay at the Queens Gate Hotel.Our primary goal is the satisfaction of our guests, and we are especially pleased that your stay with us was pleasant and worthy of your expectations. We certainly hope to have the pleasure of welcoming you to the Queens Gate Hotel again soon.Warm Regards,Leila AbdulkerimThe Queens Gate Hotel

10/10 Excellent

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay at this hotel! The hotel is beautiful, recently renovated, extremely clean and the rooms were a great size. I stayed in a triple deluxe and it was perfect for 3 friends to stay. The hotel is beautiful and charming and in the most amazing location, just south of Kensington gardens. Extremely walkable to explore local sites and main tourist sites.
Stayed 3 nights in May 2024

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location close to museums and in a lovely area
Stayed 1 night in Apr 2024
Response from LA on 21 May 2024
Dear Guest,We would love to thank you for your time spent on this review after your stay at the Queens Gate Hotel.Our primary goal is the satisfaction of our guests, and we are especially pleased that your stay with us was pleasant and worthy of your expectations. We certainly hope to have the pleasure of welcoming you to the Queens Gate Hotel again soon.Warm Regards,Leila AbdulkerimThe Queens Gate Hotel

8/10 Good

Emma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Recently refreshed room, all felt to a good standard and very clean. It was a little hot (couldn’t seem to get the ac working) and a noise carried a bit from the other rooms. But overall a lovely stay.
Stayed 1 night in May 2024

10/10 Excellent

Sonia, Edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely property. It was walkable to lovely tourist areas. It had quite a British feel, and the staff service was superb. My small quibble was there were no hanging structures for garments in my room. While I appreciate I booked a small room. I find it difficult to understand how there could be nothing to hang not even a jacket. I would remove the desk and add a small bureau for hanging items.
Stayed 3 nights in Apr 2024

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff very good and friendly,clean comfortable room.presented with complimentary dish of fresh fruit - lovely touch.Bathroom a bit small but only slight issue.
Stayed 1 night in Apr 2024

10/10 Excellent

ronald

Stayed 1 night in Mar 2024

10/10 Excellent

Anthony, Laveen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from LA on 29 Mar 2024
Dear Guest,We would love to thank you for your time spent on this review after your stay at the Queens Gate Hotel.We are grateful for your generous scoring and hope to have the pleasure of welcoming you again soon.Warm Regards,Leila AbdulkerimThe Queens Gate Hotel

10/10 Excellent

Wilhelmina, rodeo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff are very friendly and helpful. Nice quiet hotel with comfortable beds.
Stayed 5 nights in Mar 2024
Response from LA on 16 Mar 2024
Dear Guest, Thank you for taking the time to write such an amazing review following your recent stay at the Queens Gate Hotel. We certainly look forward to welcoming you back to the Queens Gate Hotel for another amazing stay soon. Warm Regards, Leila AbdulkeirmThe Queens Gate Hotel

10/10 Excellent

Joan

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Lovely reception and had a room upgrade Given complimentary platter of fruit Very impressed
Stayed 1 night in Mar 2024
Response from LA on 16 Mar 2024
Dear Guest, Thank you for taking the time to write such an amazing review following your recent stay at the Queens Gate Hotel. We certainly look forward to welcoming you back to the Queens Gate Hotel for another amazing stay soon. Warm Regards, Leila AbdulkeirmThe Queens Gate Hotel

10/10 Excellent

Chieh

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and professional staff!
Stayed 5 nights in Feb 2024
Response from LA on 5 Mar 2024
Dear GuestThank you for taking the time to write such an amazing review following your recent stay at the Queens Gate Hotel. We cannot thank you enough for your kind words. We certainly look forward to welcoming you back to the Queens Gate Hotel for another amazing stay soon. Warm Regards, Leila AbdulkerimThe Queens Gate Hotel

8/10 Good

Keneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for us as we went to see a show at Royal Albert Hall. Very nice area. The hotel is clean and the staff helpful and polite. The down side was car parking. We would normally of trained to the are area but my partner had not long had a knee joint replacement so we drove down, obviously I had to park some distance away from the hotel, although I was able to drop my partner off at the hotel. The car park I used was safe but 10 to 15 minutes walk away and it cost £50 to park overnight. I realise it’s London but would help to have some sort of deal with use to a car park. We got the room at a really good price so I’m grateful for that. We both enjoyed our stay and would stay there again as well as recommend to anyone. Really nice staff.
Stayed 1 night in Mar 2024
Response from LA on 5 Mar 2024
Dear GuestThank you for taking the time to write such an amazing review following your recent stay at the Queens Gate Hotel. We cannot thank you enough for your kind words. The entire team is extremely overwhelmed and pleased with your comments and to know that the service and friendliness of the staff contributed to such a perfect stay. We certainly look forward to welcoming you back to the Queens Gate Hotel for another amazing stay soon. Warm Regards, Leila AbdulkerimThe Queens Gate Hotel

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from LA on 5 Mar 2024
Dear GuestThank you for taking the time to give us a lovely score.We certainly look forward to welcoming you back to the Queens Gate Hotel for another amazing stay soon. Warm Regards, Leila AbdulkerimThe Queens Gate Hotel

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really pleasant stay!
Very welcoming from start to finish, the room was very clean and had a fresh feel to it. Plenty of tea and coffee options and breakfast was very nice with plenty of choice from fruit, yoghurt, pastries to a host breakfast meal. Only thing missing was pancakes or waffles!
Stayed 1 night in Feb 2024
Response from LA on 16 Mar 2024
Dear Guest, Thank you for taking the time to write such an amazing review following your recent stay at the Queens Gate Hotel. We certainly look forward to welcoming you back to the Queens Gate Hotel for another amazing stay soon. Warm Regards, Leila AbdulkeirmThe Queens Gate Hotel

10/10 Excellent

Leigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, service, bar, food and room.
Stayed 1 night in Feb 2024

10/10 Excellent

Michael, Bushmills

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay, Luis the barman extremely pleasant and friendly.
Stayed 1 night in Feb 2024

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location in South Kensington
Stunning hotel in South Kensington , located in a reasonable walking distance to all attractions! You are around the corner from the museums and the Albert Hall. We had a room on the top floor. No noise and the room was a decent size with everything we needed for our stay. The bathroom had extra toiletries like vanity set, shoe polisher as well as the usual shower gels etc. Nespresso machine for tea / coffee and there is a minibar albeit we didn’t use that facility . The only negative is there was no info pack in the room with prices / local attractions/ room service etc
Stayed 2 nights in Feb 2024

10/10 Excellent

jule

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay will very welcoming staff. Would definitely stay again. Breakfast was also amazing.
Stayed 1 night in Feb 2024

10/10 Excellent

Miss

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel, and perfect location
We really enjoyed the queens gate hotel, especially as we were upgraded to a huge room with a fabulous bathroom! Hotel had a small, well stocked bar, and the food was very good, we ate one evening there but were the only ones in the restaurant.The weekend buffet breakfast was exceptional, and then during the week you can choose anything you want, nice to have an eggs benedict! Bed was comfortable, lovely White company toiletries, and very quiet, so good sleep. Great location for the Albert hall and close enough to Gloucester street tube to get anywhere including Heathrow in an hour.
Stayed 4 nights in Jan 2024

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Rawdhah

Liked: Cleanliness, room comfort
Disliked: Staff & service
Meh
When I checked in they gave me the worse room ever next to the AC machines on the roof till I complained and they changed it the next day The Arab suddenly stopped working and they couldn’t find out the issue Also the sign was don’t disturb yet the cleaner kept knocking then entered the room Also the cleaner took my room card and didn’t return it till I reported it I asked for late check out and they refused even I was willing to the pay the fees Jerry and Stephanie were nice and friendly and that start was for them
Stayed 4 nights in Dec 2023

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had two rooms and both were very clean and well maintained. The staff is friendly and helpful! We will stay here again. Recommend this hotel for families and couples! Breakfast was fantastic!!
Stayed 6 nights in Dec 2023

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was quiet and comfortable We liked the Christmas decorations and the spacious lobby area.
Stayed 2 nights in Dec 2023

10/10 Excellent

Moe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Super accommodating. Close to places! Thank you!
Stayed 3 nights in Dec 2023

10/10 Excellent

Alkis Ernestos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant, courteous and very professional staff. Christmas dinner away from home felt quite 'at home' indeed. Regards
Stayed 1 night in Dec 2023

8/10 Good

Sophie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had a good stay at this property. My partner and I were visiting a show at the royal Albert hall and the location was great for this. The room was newly renovated and very nice and clean. We also received a free room upgrade which was very appreciated. The only issue was on arrival. I struggled to understand the person on the front desk (I am English so should not be an issue in an English hotel). Then, the battery had died on the door card reader so we had to stand in the narrow hallway for 15 minutes whilst they looked for someone to fix it. Perhaps offering us to wait in the bar would have been a better option. I would have rated 4.5 stars if this were an option as the hotel itself was great, just could have done without the little hiccups on check in after a long day of travelling.
Stayed 2 nights in Dec 2023

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfortunately the hotel is undergoing renovations and even at 11.30 at night there was obviously work going on overhead of our room! Sounded like carpet laying? Guests should be warned about possible noise. Good hotel though, brilliantly located for our needs.
Stayed 1 night in Dec 2023

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was in general fine. The bathroom was cramped.
Stayed 1 night in Oct 2023

8/10 Good

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the fact that there are 3 single beds quite rare to find in a hotel. The only thing I didn’t like was the fact I had to let them take £50 off my credit card incase we had any extras? You should be charged at end not up front as I certainly would not have used £50 in extras!
Stayed 1 night in Dec 2023

10/10 Excellent

Joan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for Royal Albert Hall and museums
Stayed 1 night in Dec 2023

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Susan

Stayed 1 night in Nov 2023

10/10 Excellent

JOHN

Travelled with family
Our go to hotel in London!
Stayed 2 nights in Nov 2023

6/10 Okay

Kai

I like the location
Stayed 7 nights in Nov 2023

10/10 Excellent

Nilam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was really clean throughout. Staff were very accommodating and friendly.
Stayed 1 night in Nov 2023

10/10 Excellent

SADIE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here on my next trip to England! The staff are excellent and made us feel so welcomed.
Stayed 1 night in Nov 2023

10/10 Excellent

Hiroko

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant stay
Stayed 3 nights in Nov 2023

6/10 Okay

Sarah

Stayed 1 night in Sep 2023

8/10 Good

LIUYUAN

Stayed 6 nights in Oct 2023
Response from LA on 19 Nov 2023
Dear Guest,Thank you for giving us a great score after your stay with us.We certainly hope to have the pleasure of welcoming you to the Queens Gate Hotel again soon.Warm Regards, Leila AbdulkerimThe Queens Gate Hotel

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A really good, decent hote
A really good, decent hotel. Couldn’t fault anything. Decent sized room (especially considering the area. Good service, great food (and beer!). Amazing breakfast too. You won’t go wrong booking for this hotel
Stayed 2 nights in Nov 2023
Response from LA on 19 Nov 2023
Dear GuestThank you for sharing your comments from your recent stay at the Queens Gate Hotel. We read with great pleasure that you had a comfortable stay at our hotel with decent size room, with great food and Beer. We are also very happy to read that you enjoyed our service.We certainly hope to have the pleasure of welcoming you to the Queens Gate Hotel again soon.Warm Regards,Leila AbdulkerimThe Queens Gate Hotel

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant location, clean, great staff, wonderful breakfast
Stayed 1 night in Oct 2023
Response from LA on 19 Nov 2023
Dear GuestThank you for sharing your comments from your recent stay at the Queens Gate Hotel. We read with great pleasure that you had a comfortable stay at our hotel and that you found our location brilliant, our property clean and our breakfast wonderful.We certainly hope to have the pleasure of welcoming you to the Queens Gate Hotel again soon.Warm Regards,Leila AbdulkerimThe Queens Gate Hotel

10/10 Excellent

Simon

Stayed 1 night in Nov 2023
Response from LA on 19 Nov 2023
Dear Guest,Thank you for giving us a great score after your stay with us.We certainly hope to have the pleasure of welcoming you to the Queens Gate Hotel again soon.Warm Regards, Leila AbdulkerimThe Queens Gate Hotel

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
location
Stayed 2 nights in Oct 2023
Response from LA on 19 Nov 2023
Dear Guest,Thank you for giving us a great score after your stay with us.We certainly hope to have the pleasure of welcoming you to the Queens Gate Hotel again soon.Warm Regards, Leila AbdulkerimThe Queens Gate Hotel

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from LA on 19 Nov 2023
Dear Guest,Thank you for giving us a great score after your stay with us.We certainly hope to have the pleasure of welcoming you to the Queens Gate Hotel again soon.Warm Regards, Leila AbdulkerimThe Queens Gate Hotel

8/10 Good

Amanda J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No mirrors in the bedroom area
A very comfortable and spacious triple bedroom. My only criticism of the room is that there were no mirrors, apart from in the bathroom. I have verbally made this comment to the hotel reception staff.
Stayed 2 nights in Oct 2023
Response from LA on 29 Oct 2023
Dear GuestWe would love to thank you for your time spent on this review after your stay at the Queens Gate Hotel.Our primary goal is the satisfaction of our customers, and we are especially pleased that your stay with us was pleasant and worthy of your expectations. We also appreciate your constructive comments as it help us improve. We enjoyed your warm feedback and hope to have the pleasure of welcoming you again soon.Warm Regards,Leila AbdulkerimThe Queens Gate Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn’t have asked for better.
Being a manager in a five star hotel I spend everyday looking for area which need improving, in my stay at the Queens gate hotel I found everything done well, the staff were pleasant and helpful the service was good the cleanliness was very good. At no point was there any dissatisfaction with the hotel’s service. A wonderful stay and I would and will recommend others to use this hotel when travelling to London.
Stayed 2 nights in Oct 2023
Response from LA on 29 Oct 2023
Dear Guest, Thank you for taking the time to leave such a detailed review following your recent stay at the Queens Gate Hotel. It was certainly a pleasure to read that your experience at our hotel was as wonderful as you describe and coming from someone from the same industry, it means a lot and that it confirms to us that we are doing well, thank you. Our aim has always been to provide the best possible visits to our guests, and we are especially pleased that you enjoyed our facilities and amenities. We also appreciate your feedback regarding our service and cleanliness of the hotel. WE also very much appreciate that you would recommend us to others.Thank you once again for sharing your experience with us, and we look forward to welcoming you back to the Queens Gate Hotel for another great stay.Warm Regards, Leila AbdulkerimThe Queens Gate Hotel

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location very comfortable with a varied range at breakfast World definitely stay here again
Stayed 2 nights in Oct 2023
Response from LA on 29 Oct 2023
Dear GuestWe would love to thank you for your time spent on this review after your stay at the Queens Gate Hotel.Our primary goal is the satisfaction of our customers, and we are especially pleased that your stay with us was pleasant and worthy of your expectations. We enjoyed your warm feedback and hope to have the pleasure of welcoming you again soon.Warm Regards,Leila AbdulkerimThe Queens Gate Hotel

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location and hotel. Staff very helpful. Unfortunately there was building work that was about the fourth floor whichbwoje is up and limited the peace and quiet. Hopefully it will be resolved soon. Otherwise a great stay and would stay again.
Stayed 1 night in Oct 2023
Response from LA on 29 Oct 2023
Dear GuestWe would love to thank you for your time spent on this review after your stay at the Queens Gate Hotel.Our primary goal is the satisfaction of our customers, and we are especially pleased that your stay with us was pleasant and worthy of your expectations. we also appreciate your constrictive feedback as it helps us to improve. We enjoyed your warm feedback and hope to have the pleasure of welcoming you again soon.Warm Regards,Leila AbdulkerimThe Queens Gate Hotel