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Reviews of The Mayfair Townhouse – an Iconic Luxury Hotel

5 out of 5
The Mayfair Townhouse – an Iconic Luxury Hotel
27-41 Half Moon Street, London, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 546 out of 747 reviews" "
Rating 8 - Good. 111 out of 747 reviews" "
Rating 6 - Okay. 54 out of 747 reviews" "
Rating 4 - Poor. 24 out of 747 reviews" "
Rating 2 - Terrible. 12 out of 747 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Irene Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024

10/10 Excellent

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and food of this hotel!
Stayed 1 night in May 2024

2/10 Terrible

Miki

Disliked: Staff & service
Poor customer service, couldn't get in touch with a human on the team after several attempts. I'd expect more from a luxury hotel in London.
Stayed 4 nights in May 2024

2/10 Terrible

Peter

Business traveller
Poor service
Stayed 2 nights in May 2024

10/10 Excellent

Patricia

Travelled with group
Liked: Staff & service, property conditions & facilities
The Mayfair Townhouse is a jewel. I took the smallest room and it was adorable and very comfortable and not at all cramped. Staff could not have been nicer. Easy access to the highlights of London. Loved, loved, loved it!
Stayed 6 nights in May 2024

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful 5 star hotel in Mayfair with extra polite and attentive staff.
Stayed 1 night in May 2024
Response from Miranda B on 20 May 2024
I am delighted to see that you had such a memorable stay with us. It is great to see our staff and room offerings were both a highlight of your stay and rest assured, your feedback will be relayed to our team. I look forward to welcoming you back in the future.

10/10 Excellent

jodie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Miranda B on 20 May 2024
Dear Jodie, I am delighted to see that you had such a memorable stay with us. We look forward to welcoming you back in the future.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff. Small but perfectly appointed rooms, very well situated. Only small gripe is cupboard space for clothes is too small for over two days
Stayed 3 nights in May 2024
Response from Miranda B on 20 May 2024
Dear Jason, I appreciate the time you have taken to provide feedback from your experience with us. I appreciate the feedback you have provided and I do hope we have the opportunity to welcome you back in the future.

6/10 Okay

Andy

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It was disappointing that an expensive hotel in Mayfair with room rates in excess of £500/night doesn’t keep the bar open after 11pm. The first evening I got back to the hotel at around 11:10, and waited in the bar while one of the staff spent 10 minutes chatting to two female customers having just served them and then came over to tell me that the bar was closed … but for me he could offer some bottled beer, but nothing else. The following evening was only marginally better in that they told me as I walked into the bar at 11:15 that no service was possible. Disappointed- and won’t be staying again in the future.
Stayed 2 nights in May 2024

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy hotel, rooms first class decor, bar fantastic setting and atmosphere, staff really wonderful
Stayed 1 night in May 2024
Response from Miranda B on 15 May 2024
Dear Brett, I am delighted to see that you had such a memorable experience with us. We look forward to welcoming you back in the future.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Miranda B on 13 May 2024
Dear Stephanie, I am delighted to see that you had such a memorable experience with us. We look forward to welcoming you back in the future.

10/10 Excellent

Elsy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice. Concierge was very accommodating and welcoming. Room was cozy with nice touches throughout making the stay comfortable. Location was on a quiet street situated away from crowds but perfectly accessible to the areas you want to be in.
Stayed 4 nights in Apr 2024
Response from Miranda B on 15 May 2024
Dear Elsy, I am delighted to see that you had such a memorable experience with us. We look forward to welcoming you back in the future.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic!
Stayed 4 nights in May 2024
Response from Miranda B on 11 May 2024
I am delighted to see that you had such a memorable experience with us. It is great to see our staff was a highlight of your stay and rest assured, your feedback will be relayed to our team. I look forward to welcoming you back in the future.

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our time here. Great location, great staff, great room. Fully recommend. Only tick against it is the leaky shower door, but I’m digging deep to find something to complain about - didn’t impact our happiness at all.
Stayed 3 nights in May 2024
Response from Miranda B on 11 May 2024
I am delighted to see that you had such a memorable experience with us. It is great to see our staff and location were both a highlight of your stay and rest assured, your feedback will be relayed to our team. I look forward to welcoming you back in the future.

10/10 Excellent

marnie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Charming hotel in a perfect area. We loved every moment!
Stayed 6 nights in Apr 2024
Response from Miranda B on 7 May 2024
I am delighted to see that you had such a memorable experience with us. It is great to see our location was a highlight of your stay and rest assured, your feedback will be relayed to our team. I look forward to welcoming you back in the future.

10/10 Excellent

Christel

Stayed 3 nights in Apr 2024

8/10 Good

Alejandro

Stayed 3 nights in May 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Miranda B on 7 May 2024
Dear Luis, I am delighted to see that you had such a memorable stay with us. We look forward to welcoming you back in the future.

10/10 Excellent

Annie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my stay here. The room was perfect and quaint, very comfortable, and was great for a short stay. The staff were so helpful and wonderful. I would definitely stay here again.
Stayed 1 night in May 2024
Response from Miranda B on 7 May 2024
I am delighted to see that you had such a memorable experience with us. It is great to see our staff and bedroom offerings were both a highlight of your stay and rest assured, your feedback will be relayed to our team. I look forward to welcoming you back in the future.

10/10 Excellent

Fabio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique restaurant in the heart of London. I would definitely stay here again.
Stayed 3 nights in Apr 2024
Response from Miranda B on 5 May 2024
Dear Fabio, I am delighted to see that you had such a memorable experience with us. We look forward to welcoming you back in the future.

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Great and reasonably priced
Stayed 1 night in May 2024
Response from Miranda B on 5 May 2024
Dear Vanessa, I am delighted to see that you had such a memorable stay with us. We look forward to welcoming you back in the future.

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

alfredo

Travelled with partner
Liked: Cleanliness
Rooms are extremely small, staff is well mannered, except for the evening staff not even answering hello.
Stayed 3 nights in Apr 2024
Response from Miranda B on 5 May 2024
Dear Alfredo, I appreciate the time you have taken to provide feedback from your experience with us. I appreciate the feedback you have provided and I do hope we have the opportunity to welcome you back in the future.

10/10 Excellent

Cecilia

Stayed 3 nights in Apr 2024
Response from Miranda B on 20 May 2024
Dear Cecilia, I am delighted to see that you had such a memorable stay with us. We look forward to welcoming you back in the future.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully appointed, the hotel is very modern but retains a classic feel. The staff are courteous and helpful. The location could’t get much better for London.
Stayed 1 night in Apr 2024
Response from Miranda B on 29 Apr 2024
Dear Matthew, I am delighted to see that you had such a memorable experience with us. We look forward to welcoming you back in the future.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and fantastic room. Location is ideal as it is close to sites and transit. Will definitely stay there again.
Stayed 1 night in Apr 2024
Response from Miranda on 29 Apr 2024
Dear Brian, I am delighted to see that you had such a memorable experience with us. We look forward to welcoming you back in the future.

4/10 Poor

Dennis

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Given room in basement, with partial view of noisy alley and barely room for two bags and 2 people. Their interpretation of quirky was mine of dungeon. Good thing I paid extra for classic room, couldn’t imagine one worse. Manager, Ben, took care and provided nice room in daylight.
Stayed 2 nights in Apr 2024
Response from Miranda B on 11 May 2024
Dear Dennis, Thank you for taking the time to share feedback from your experience with us. Please accept my apologies for the clear shortfalls you had experience and rest assured, your feedback will be relayed to our team. I do hope we have the opportunity to retain your loyalty to The Mayfair Townhouse.

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Miranda B on 19 Apr 2024
Dear Tracey, I am delighted to see that you had such a memorable experience with us. We look forward to welcoming you back in the future.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and location room upgrade was. Nice touch
Stayed 1 night in Apr 2024
Response from Miranda B on 17 Apr 2024
Dear Robert, I am delighted to see that you had such a memorable stay with us. We look forward to welcoming you back in the future.

10/10 Excellent

Lilimary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect hotel
Stayed 8 nights in Mar 2024
Response from Miranda B on 12 Apr 2024
Dear Lilimary, I am delighted to see that you had such a memorable experience us. We look forward to welcoming you back in the future.

10/10 Excellent

Victoria

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with helpful and friendly staff. Great location and comfortable beds.
Stayed 6 nights in Mar 2024
Response from Miranda B on 10 Apr 2024
Dear Victoria, I am delighted to see that you had such a memorable experience with us. We look forward to welcoming you back in the future.

10/10 Excellent

Rosalind

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always friendly
Stayed 1 night in Apr 2024
Response from Miranda B on 10 Apr 2024
Dear Rosalind, I am delighted to see that you had such a memorable stay with us. We look forward to welcoming you back in the future.

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, hotel in great condition. Reception staff a touch cold, not very engaging.
Stayed 3 nights in Mar 2024
Response from Miranda B on 5 Apr 2024
Dear Christopher , I appreciate the time you have taken to provide feedback from your time with us. I appreciate the feedback you have provided and I do hope we have the opportunity to welcome you back in the future.

10/10 Excellent

Darlene

Liked: Cleanliness, amenities, property conditions & facilities
Staff were excellent. Very welcoming and helpful
Stayed 3 nights in Mar 2024
Response from Miranda B on 5 Apr 2024
Dear Darlene, I am delighted to see that you had such a memorable experience with us. We look forward to welcoming you back in the future.

6/10 Okay

James

Liked: Cleanliness
Disliked: Staff & service
Usually fantastic but really missed the mark this time around.
Stayed 2 nights in Mar 2024
Response from Miranda B on 5 Apr 2024
Dear James, Thank you for taking the time to share feedback from your experience with us. Please accept my apologies for the clear shortfalls you had experience and rest assured, your feedback will be relayed to our team. I do hope we have the opportunity to retain your loyalty to The Mayfair Townhouse.

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Miranda B on 24 Apr 2024
Dear Lindsay, I am delighted to see that you had such a memorable stay with us. We look forward to welcoming you back in the future.

6/10 Okay

Janet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VIP status from Expedia not acknowledge, I asked for room upgrade if available they said I had to pay extra.
Stayed 2 nights in Mar 2024
Response from Miranda on 29 Apr 2024
Dear Janet, I appreciate the time you have taken to provide feedback from your experience with us. I appreciate the feedback you have provided and I do hope we have the opportunity to welcome you back in the future.

6/10 Okay

Frederick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An "okay" hotel. Certainly well located. Perfect location really. The price of the room in relation to what the room was.....not well aligned. You pay for the location not the lodging and they know it, and make the most of it. If you have cash and value the location then this is a spot for you. If some extra steps are not a concern you can exchange those steps for better value elsewhere.
Stayed 2 nights in Mar 2024
Response from Miranda B on 28 Mar 2024
Dear Frederick, Thank you for taking the time to share feedback from your experience with us. Please accept my apologies for the clear shortfalls you had experience and rest assured, your feedback will be relayed to our team. I do hope we have the opportunity to retain your loyalty to The Mayfair Townhouse.

10/10 Excellent

Lee, Raleigh

Stayed 3 nights in Jan 2024
Response from Miranda B on 14 Apr 2024
Dear Lee, I am delighted to see that you had such a memorable experience with us. We look forward to welcoming you back in the future.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a great stay!! Would choose this hotel again and again. Great concierge, beautiful bar & rooms, perfect location.
Stayed 3 nights in Mar 2024
Response from Miranda B on 26 Mar 2024
Dear Ashley, I am delighted to see that you had such a memorable experience with us. We look forward to welcoming you back in the future.

10/10 Excellent

Susie

Stayed 1 night in Mar 2024
Response from Miranda B on 10 Apr 2024
Dear Susie, I am delighted to see that you had such a memorable stay with us. We look forward to welcoming you back in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
very nice staff
Stayed 2 nights in Mar 2024
Response from Miranda B on 26 Mar 2024
Dear John, I am delighted to see that you had such a memorable experience with us. We look forward to welcoming you back in the future.

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The showers have real pressure and are amazing. There is not much storage room for luggage. If you are packing heavy make sure to ask for a room that has real closet space and drawers. Ours had no drawers or space for our wheelies. Beds are super comfortable.
Stayed 3 nights in Feb 2024
Response from Miranda B on 13 Mar 2024
Dear Anne, I appreciate the time you have taken to provide feedback from your experience with us. I appreciate the feedback you have provided and I do hope we have the opportunity to welcome you back in the future.

10/10 Excellent

Jonscott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The Mayfair townhouse is an exceptional property located in a very exceptional area. The rooms are well appointed and the staff is exemplary. Highly recommended ✅
Stayed 2 nights in Mar 2024
Response from Miranda B on 13 Mar 2024
I am happy to see that you had such a memorable experience with us. It is great to see our staff, location and bedroom offerings were all a highlight of your stay and rest assured, your feedback will be relayed to our team. I look forward to welcome you back in the future.

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, location and ambiance! Would stay again!
Stayed 8 nights in Feb 2024
Response from Miranda B on 13 Mar 2024
I am delighted to see that you had such a memorable experience us. It is great to see our staff and location were both a highlight of your stay and rest assured, your feedback will be relayed to our team. I look forward to welcome you back in the future.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Miranda B on 26 Mar 2024
Dear Lauren, I am delighted to see that you had such a memorable experience with us. We look forward to welcoming you back in the future.

10/10 Excellent

Ronaldo

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, and easy to get around everywhere (walkable).
Stayed 2 nights in Feb 2024
Response from Miranda B on 3 Mar 2024
I am delighted to see that you had such a memorable experience with us. It is great to see our staff and location were both a highlight of your stay and rest assured, your feedback will be relayed to our team. I look forward to welcoming you back in the future.

10/10 Excellent

tomomi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good service
Stayed 1 night in Feb 2024
Response from Miranda B on 2 Mar 2024
Dear Tomomi, I am delighted to see that you had such a memorable stay with us. We look forward to welcoming you back in the future.

8/10 Good

Ahmad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
every thing is excellent
Stayed 2 nights in Feb 2024
Response from Miranda B on 27 Feb 2024
Dear Ahmad, I am delighted to see that you had such a memorable experience stay with us. We look forward to welcoming you back in the future.

10/10 Excellent

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, excellent staff, lovely room. Wonderful location.
Stayed 3 nights in Feb 2024
Response from Miranda B on 27 Feb 2024
I am delighted to see that you had such a memorable stay with us. It is great to see our staff and location were both a highlight of your stay and rest assured, your feedback will be relayed to our team. I look forward to welcoming you back in the future.