2 restaurants, breakfast, lunch, dinner served; seafood
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Reviews of South Place Hotel

5 out of 5
South Place Hotel
3 South Place, London, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 552 out of 738 reviews" "
Rating 8 - Good. 129 out of 738 reviews" "
Rating 6 - Okay. 32 out of 738 reviews" "
Rating 4 - Poor. 8 out of 738 reviews" "
Rating 2 - Terrible. 17 out of 738 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alexander

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean modern hotel, bedroom and bathroom spacious and super nice, staff were all efficient and friendly. 3 minutes walk in either direction to 2 metro stations. Very nice.
Stayed 2 nights in May 2024
Response from Daria on 21 May 2024
Dear Alexander,Thanks for sharing your experience with us! It's fantastic that you found our staff so attentive and noticed our hotel's modern style and convenient location. We're already looking forward to your next visit!Best Regards,

10/10 Excellent

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely, very modern and full of attention to detail. Staff were very friendly and accommodating. The position is great, not too busy but near to everything!
Stayed 1 night in May 2024
Response from Daria on 21 May 2024
Dear Heidi,Thanks for the glowing review! We appreciate your acknowledgement of our exceptional customer service and other special details.South Place can't wait to welcome you back for another fantastic stay soon!Warm Regards,

6/10 Okay

Wai Ching

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel overall has been great, however there’s a constant buzzy / vent sound in my room and it was hard to sleep some nights. Room 607 - that was the worst part.
Stayed 8 nights in Apr 2024
Response from Daria on 21 May 2024
Dear Wai,Thank you for your review! We're pleased to hear you had a great first impression of our hotel overall. We apologise for the inconvenience caused by the buzzy noise. Your feedback is invaluable in helping us improve our services. We hope to have the opportunity to make your next stay exceptional!Best Regards,

6/10 Okay

Tim

Disliked: Staff & service
Stayed 1 night in Apr 2024

8/10 Good

Kristine

Stayed 1 night in Apr 2024

10/10 Excellent

Dane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Arriety

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Years getaway in South Place Hotel
Had a great 2-night stay at South Place. The staff were courteous, attentive and efficient. The room we stayed in was spotless, my only gripe was the bathroom sink which only seemed to dispense scorching or very cold water. Overall, we enjoyed our stay and I would happily return to this establishment.
Stayed 2 nights in Dec 2023

10/10 Excellent

Ross

Stayed 1 night in Dec 2023

6/10 Okay

Holly and Deb

Nice room but…
We stayed in a junior suite for one night. The bed was very comfortable and the coffee machine and waters very welcome. However the carpet was quite stained, the wall beside the bed the same and the smell from the bathroom was absolutely awful and filled the bedroom despite keeping the bathroom door closed all the time. The smell really spoiled out time in the room.
Stayed 1 night in Dec 2023

10/10 Excellent

Eamon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous suite
Had a great stay at South Place Hotel, had booked the junior suite but was upgraded to the presidential suite which was a nice touch, excellent stylish space.
Stayed 1 night in Dec 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed staying here. Everything was super.
Stayed 1 night in Nov 2023

10/10 Excellent

Raj

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and amenities. Loved the stay in hotel Southplace
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
You can find somewhere better in this area.
I wouldn’t come here again and I wouldn’t recommend it. It feels like somewhere that is trying to be as cool The Standard, but is failing on all points. The lobby is ok, the bar and restaurant areas are nicely decorated, which we could see clearly because over a space that could host 300 people there was one table of 3. It had zero atmosphere, which you could say was because it was a Sunday, but that’s just not true of that area anymore - the other side of Liv St st. was buzzing. As one of the other reviews said, the rooms have tried to be too clever for their own good, the humble bedside lamps flicker because the control panels, situated everywhere and will keep you awake, must need some kind of mad charge that simpler things don’t. We tried for 20 mins to close one of our blinds using said panel, which stuttered down the window about 1/5 of the way before we gave up and accepted it was broken. The Junior Suite is a decent size, good bathtub, but current expectations on 5* are sorely lacking. The Bang & Olufsen TV is 00’s style over substance and is like having your first freeview box 15 years ago and the remote was rancid - god knows how many years of grime were in those buttons. Toiletries nothing to write home about and are hugely wasteful single use plastic. Staff average, spa facilities not all in use - and been closed for at least 2 weeks so not a priority to get up and running - cost of living affecting everyone, I guess. There are far superior hotels in this area.
Stayed 1 night in Oct 2023

8/10 Good

Jessica

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Andrew

Stayed 1 night in Aug 2023

10/10 Excellent

Maryann

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel and location
Good stay …clean room and nice helpful staff
Stayed 2 nights in Aug 2023

4/10 Poor

Michael

Liked: Cleanliness, staff & service
Disliked: Room comfort
If the rate was not so expensive, the score might be different. The bathroom door did not shut, the range of tv channels was poor, the bed/pillows were uncomfortable and there were side panels, along with the telephone, which had lights on throughout the night. The furnishings are undeniably lovely and the location for Liverpool Street is perfect - however, I just do not think it is worth the high price.
Stayed 1 night in Aug 2023

6/10 Okay

Emma

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great location, needs work on the breakfast!
Firstly the good: this is a great location in the City of London, within easy walking distance of Liverpool Street station. If you don't mind a bit of a stroll, it was also within walking distance of the river and other great attractions (Columbia Street Flower market just one of many). The hotel was spotlessly clean and comfortable, with a stylish bar and reception area, and the room was lovely. We were able to check in early and the reception staff were very helpful. Now the bad: unfortunately they seemed not remotely equipped to deal with a busy Sunday breakfast, which was very surprising and disappointing, given the cost of the room and the breakfast itself (£60 for 2). The staff did their very best in what was clearly a challenging situation, but for a high end hotel, to not provide enough cover during what in any other hotel would be their busiest time seems very odd. We ordered coffee and waited, and waited while other people arriving later than us had their drinks delivered. Our meal arrived after some time, still no coffee. They came by twice with the wrong hot drinks, and we finally got our (correct) drinks about 50 minutes after first ordering, our breakfast now long finished. Getting a coffee seems a very basic thing to get right. It was a very disappointing end to our stay. The restaurant staff were clearly stretched, and very apologetic when we left. However the response of reception was to knock off the service charge. It was not a very satisfying resolution.
Stayed 1 night in Jul 2023

4/10 Poor

Orla

Liked: Cleanliness, staff & service
I think cool in this hotel five star is a bit of a stretch lovely big rooms but you don’t sleep because there is construction going on next door t which the hotel do not tell you in advance - just put ear plugs in your room

8/10 Good

Anita Asabe

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Sandra J

Stayed 2 nights in Jun 2023
Response from SPH Team on 5 Jul 2023
Good afternoon Sandra, Thank you for your feedback.Kind regards

2/10 Terrible

Max

Travelled with partner
Disliked: Property conditions & facilities
Air con did not work on one of the hottest nights and purpose for booking this specific property was for the secret garden bar and that was closed with no notice
Stayed 1 night in Jun 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Modern and clean hotel. Friendly staff. Room was really lovely. Fab shower. Perfect location for us and really quiet.
Stayed 1 night in Jun 2023
Response from SPH Team on 5 Jul 2023
Good afternoon Sarah, Thank you for taking the time to leave such lovely feedback.We hope to welcome you back to South Place Hotel again.Kind regards,

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from SPH Team on 5 Jul 2023
Thank you Antony for your feedback

10/10 Excellent

Kerren, New York

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very modern hotel but a very comfortable place to stay.
Stayed 6 nights in May 2023
Response from SPH Team on 5 Jul 2023
Dear Kerren, Thank you for your feedback.We hope to welcome you back to South Place again.

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023
Response from SPH Team on 5 Jul 2023
Thank you Casey for your feedback

10/10 Excellent

John

Travelled with partner
Liked: Staff & service, property conditions & facilities
The room was luxurious and everything was thought about for a trouble free relaxing stay.
Stayed 1 night in May 2023
Response from SPH Team on 5 Jul 2023
Good afternoon John, Your kind words serve as a tremendous motivation for our team, as we continuously strive to exceed the expectations of our valued guests. We will be sure to pass on your appreciation to all the staff members involved in making your stay a memorable one.We hope to welcome you back to South Place Hotel in the near future and create many more remarkable experiences for you.

10/10 Excellent

S

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique hotel
Great boutique hotel in a convenient location. Definitely on my favourites list
Stayed 1 night in May 2023
Response from SPH Team on 5 Jul 2023
Good afternoon, We truly appreciate your kind words and the trust you've placed in us by including us on your favourites list. If there's anything else we can do to enhance your future visits, please don't hesitate to reach out to us. We look forward to welcoming you back to South Place Hotel again in the near future

10/10 Excellent

Periclis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice overall
Stayed 1 night in May 2023
Response from SPH Team on 5 Jul 2023
Good afternoon Periclis, Thank you for your feedback.Kind regards

8/10 Good

David

Stayed 2 nights in Apr 2023

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room
Overnight stay, lovely big room and facilities. Good location.
Stayed 1 night in Apr 2023

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and staff in a good location.
Stayed 4 nights in Apr 2023

6/10 Okay

Joanne

Liked: Staff & service
Stayed 3 nights in Apr 2023

8/10 Good

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property very clean and good access to London . £250 deposit taken for a 2 night stay was quite a lot. They also have a service charge they add on at the end - although it’s discretionary this isn’t made very clear.
Stayed 2 nights in Mar 2023

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice
Stayed 1 night in Mar 2023

8/10 Good

Jake

Stayed 1 night in Mar 2023

2/10 Terrible

Jennie

Liked: Cleanliness
Disliked: Staff & service
Won't stay there again
After an initial booking mistake both the hotel and Hotels.com were unhelpful and we were charged for my mistake. The staff weren't particularly friendly. The room although nicely decorated and clean was extremely stuffy. The bathroom door was very hard to close. There was an incident where we were charged for items that we didn't have from the mini bar and it took days to sort out. I'm still waiting for an apology from the hotel!
Stayed 2 nights in Mar 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

6/10 Okay

Gizem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we enter the room, a really bad smell welcomed us. This was very unpleasant. Beside from that, the room was very hard to warm, they provided additional heater.
Stayed 1 night in Feb 2023

8/10 Good

Natalie, Billericay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, friendly staff, shame about the service charge added on without my knowledge
Stayed 1 night in Feb 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Katie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite thing about this hotel is that it is less than a 5 minute walk from the Moorgate tube stop which made for easy access to the entire city. Also, the area is quiet and very safe. The staff are always around as well, which added to the feeling of safety!
Response from SPH Team on 5 Jan 2023
Good afternoon Katie, Thank you for leaving us a review, we are glad to here you enjoyed your stay with us and that you felt safe.we hope to welcome you again to South Place Hotel.

10/10 Excellent

DR N

Stayed 1 night in Dec 2022
Response from SPH Team on 5 Jan 2023
Thank Dr N for your review.

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for exploring this side if London with great public transport connections. Hotel didn't have my reservation as an Expedia reservation so tried to charge full rate. It got clarified but then they charged me £11 'facility fee" because I booked through Expedia! So the customer is "penalized" for booking through Expedia.
Stayed 1 night in Dec 2022