Dirty and unkempt in the reception area, furniture stacked high and blocking access. No information given on arrival - just given a key card and left alone. No friendliness or help from Reception staff.
Stayed in Room 110 - which is directly above the main door and adjoining Indian restaurant. Woken up shortly after 6am by staff in restaurant emptying bins, breaking glass, and banging with hammers as they were ripping up the carpet. No idea why the hotel put us in this room when they knew the work was going to start that morning and that our room would be affected by the noise.
Room itself shoddy - like a 1970s B&B with flocked wallpaper and polystyrene ceiling tiles. No water available in Room and only one bath towel given. Also the air conditioning unit was held together by brown parcel tape, and wouldn't work during the night as the tape had come loose and blocked the air vent. Photos available if the Hotel wishes to reply to me.
Bathroom itself is dangerous, as there is a step up into the bathroom which is concealed by the bathroom door. Not suitable for people with mobility issues or young children.
No apology or explanation given for the poor service on check on, despite raising it with staff.
Honestly don't know how or why this hotel has such a high rating. It's dated, very basic and completely overpriced for the service your receive. The worst hotel we've stayed in in London.