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Reviews of Lovely 2BR Flat - Experience Vibrant City Life in Heart of Fitzrovia-Soho London

Lovely 2BR Flat - Experience Vibrant City Life in Heart of Fitzrovia-Soho London
London, England

Reviews

6.4
Rating 10 - Excellent. 2 out of 5 reviews" "
Rating 8 - Good. 1 out of 5 reviews" "
Rating 6 - Okay. 0 out of 5 reviews" "
Rating 4 - Poor. 0 out of 5 reviews" "
Rating 2 - Terrible. 2 out of 5 reviews" "

8.0/10

Cleanliness

Reviews

2/10 Terrible

Brian O.

Disliked: Cleanliness
Traces of bugs in master bed + Unresponsive Host
We were not allowed to check-in until 3:30pm. I travel 20 times a year for work and I am in and out of hotels. I have learned what to look for on a mattress to see if a hotel room has bed bugs. I do this for VRBOs as well. I was on vacation with my wife and kids. The master bed had signs of activity. To confirm I wasn't crazy, I sent photos to a friend of mine who is an exterminator. He agreed I should not stay there. I called the host at 5:00pm. The host did not respond until the next afternoon. They claimed their cleaning person checked it out and it was fine. The host will not call you and you cannot call and speak to anyone. You can only send chat messages or leave voice messages. They will NOT call you back. Even if I believed them, at his point, I had already paid for one night at a hotel and was committed to a second night because it was too late to check out. I tried to negotiate something that would satisfy both parties. I purchased the insurance for this trip. The host suggested I file an insurance claim. So, that's what we did. It took 40+ days to get an answer and it was denied. Bed bugs are not covered by the insurance that you buy through VRBO. I then called VRBO about this and they said, "It is too late to do anything to help you." The lessons learned: (1) This place had bug activity in their mattress. (2) This host is unresponsive. They will never call you. They would only send text messages through the VRBO chat and it will often take hours or overnight to hear back. (3) Do not buy the insurance. It was a joke. (4) Do not trust your host's advice and contact VRBO ASAP. VRBO said I should have called VRBO sooner. I just assumed the host was working with me, not against me.
Stayed 1 night in Feb 2023
Response from VrboOwner on 2 May 2023
Thank you for sharing your experience with us. We are sorry to hear that you encountered issues with your stay, including the bed bug concerns. We understand how frustrating this must have been for you and your family. We have investigated the issue and took all the necessary action to ensure that future guests do not experience the same problem. Regarding the insurance claim, we understand your disappointment in the outcome. We appreciate your feedback and will use it to improve our service. We hope that you will consider staying with us again in the future and give us another chance to provide you with a better experience.

8/10 Good

Okera H.

Liked: Cleanliness
Nice stay
Owners were willing to communicate regarding check-in, deposit, etc. Ad did not.mention that apt was on 3rd floor (very steep stairs). Cozy efficiency apt. Towel warming bar in Master Bath a hidden gem. Alarm system monitoring was annoying but fixed promptly by owner. Overall happy with stay.
Stayed 2 nights in Apr 2023
Response from VrboOwner on 2 May 2023
We are glad that the apartment met your expectations and that you enjoyed the great location and amenities. We will consider adding the location of the flat to the listing. It was a pleasure to welcome you and we look forward to having you back in the future. You will benefit from a discounted rate on your next stay when you book with us. Cheers!

10/10 Excellent

Brent S., Park City

Liked: Cleanliness
Great location
Very pleasant stay. Relatively newly renovated. Quiet neighborhood. Clean interior but dirty common entry area. Basic kitchen utensils and cookware available. No spices and no fancy cookware, so not set up for doing extensive cooking. No laundry detergent but basic shampoo, body wash and 3 dishwasher cube included. No washcloths. So overall it's good value for the money and a great location for seeing London. But not a spectacular place.
Stayed 4 nights in Nov 2022
Response from VrboOwner on 11 Apr 2023
It sounds like your family had a great time in Paris and we are glad to have contributed to your experience. The location certainly is hard to beat and the neighborhood gives you a great taste of the true Paris. We appreciate you recommending us to friends and relatives and look forward to having all of you back again soon. Please be in touch so we can provide you a special rate for returning guests. À très bientôt!

2/10 Terrible

Joe Z.

Liked: Cleanliness
Don't rent this apartment
This apartment is a nice place to stay. However the owner charged me twice for a security deposit and never refunded the initial charge.
Stayed 5 nights in Jun 2022
Response from VrboOwner on 24 Apr 2024
Hello Zoe, we're sorry for the delay in processing your damage deposit refund, which was due to technical issues now fully resolved. We hope this did not detract significantly from the enjoyment of your stay. We strive to provide a seamless experience and are glad you liked the apartment and its location. Thank you for your understanding, and we hope to host you again under better circumstances.

10/10 Excellent

Michael M.

Liked: Cleanliness
Great flat..perfect area!
Very satisfied!
Stayed 9 nights in Aug 2022
Response from VrboOwner on 11 Apr 2023
Thank you for taking the time to submit a review. We are glad you enjoyed the location of the apartment, as well as its spacious layout and amenities. We hope you'll be in touch the next time you come to London, as it would be a pleasure to host you again and provide you with a special rate for returning guests. Best wishes until then.