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Reviews of Kings Cross Inn Hotel

3 out of 5
Kings Cross Inn Hotel
9-11 Euston Road, London, England

Reviews

6.8
Rating 10 - Excellent. 205 out of 1017 reviews" "
Rating 8 - Good. 319 out of 1017 reviews" "
Rating 6 - Okay. 261 out of 1017 reviews" "
Rating 4 - Poor. 125 out of 1017 reviews" "
Rating 2 - Terrible. 107 out of 1017 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Pamela

Mattress terrible. Staff less than helpful.
Stayed 6 nights in May 2024

8/10 Good

Laurie

Liked: Cleanliness, property conditions & facilities
Staff was not overly helpful and loud music playing across the street at night. But shower is renovated and quite nice.
Stayed 3 nights in May 2024

6/10 Okay

Grantley

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Good: It was very close to King's Cross & St. Pancras & the check in was easy. Bad: The room was shoe box sized and the shower had the slipperiest floor of any I have ever known. Had the cleaners been polishing it? Very hazardous!
Stayed 1 night in May 2024

10/10 Excellent

Bradley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great area and helpful staff at a surprisingly good price
Stayed 1 night in May 2024

10/10 Excellent

louise

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor customer service.
Stayed 1 night in May 2024

4/10 Poor

Alan

Disliked: Staff & service
Noisy, all night underground trains.
Stayed 1 night in May 2024

6/10 Okay

Katherine

Travelled with group
Disliked: Staff & service, property conditions & facilities
You have to maneuver small natrow stairs so if you have big luggage its difficult. There is a lift but you have to go down a flight of stairs to get to it and when you get off on your floor you may have to do another set of stairs to your section of the floor. Rooms are clean but small. Front desk service was not friendly, just all business.
Stayed 1 night in May 2024

4/10 Poor

Mahipal, Brampton

Disliked: Staff & service, property conditions & facilities
Na
Stayed 1 night in May 2024

6/10 Okay

Nong

Travelled with group
Disliked: Property conditions & facilities
Small and noisy
Stayed 1 night in Apr 2024

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great shower! Great access to St. Pancras Train Station!
Stayed 1 night in May 2024

10/10 Excellent

Mike

Liked: Cleanliness
Stayed 1 night in May 2024

6/10 Okay

Logan

Travelled with partner
Great location (right in front of King Cross station) but is noisy since is next to a main road and you could also hear other people in rooms nearby. Cleanliness was not the best, there was some mould in the bathroom furniture. Check-in was easy but the luggage storage process was not secure enough. They let you in the room with all the other people's luggage to put yours. The room was a good size and it was comfortable. Overall it was not bad but it was not great either just average. Good enough for the price
Stayed 1 night in May 2024

6/10 Okay

S.

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, cleanliness and location are all excellent. Due to being on the lower ground floor there is tube train noise but it didn't affect sleep
Stayed 1 night in May 2024

8/10 Good

Aubree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice stay. Seemed quiet for the area
Stayed 3 nights in May 2024

2/10 Terrible

james

Business traveller
Woke up at 6am and my front door was propped open. Someone must have gained entry during the period in which I was sleeping. I reported this to staff and requested they check the CCTV and they refused to do so and tried to imply I had left the door in an open position
Stayed 1 night in May 2024
Response from Management Team on 20 May 2024
Dear Mr Coppack,Thank you for reporting the incident regarding your room. We take security seriously, and I apologize for any inconvenience.We reviewed the CCTV footage near your room from 4 AM onwards. No one passed by during that time.We apologize for any misunderstanding, and we appreciate your vigilance. If you have further concerns, feel free to reach out.Best regards,Management TeamKings Cross Inn

10/10 Excellent

Jesus Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super bien ubicado, rapido la atencion y comodo
Stayed 1 night in May 2024

8/10 Good

Rob

Travelled with partner
Liked: Cleanliness, amenities
Average hotel across from Dt Pancras and Kings Cross stations which is why we chose it as we were heading away the following day on the Eurostar. Very convenient location. Bit rundown. Had elevator but you need to walk downstairs to catch it and as we were staying on the 2nd floor, had to exit the elevator and walk another flight of stairs. Weird.
Stayed 1 night in May 2024

8/10 Good

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
The property represented very good value for money, although the corridors, being laminate floored, were a little noisy. The heavy fire doors left to noisily bang shut - not the fault of the hotel management!
Stayed 1 night in May 2024

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente location
Stayed 2 nights in Apr 2024

6/10 Okay

mark

Travelled with partner
The room was pleasent and very clean. You have to go stairs to get to the lift! Then depending which floor you are on you then have to walk up some stairs to get to your room! Not ideal if you have heavy luggage. Things for the property manager to address: 1. The window in our room was broken so you could heat the street noise 2. The bed was one of the worse i have slept on. The middle of the matress has more or less collapsed so you tend to roll down in it.
Stayed 1 night in May 2024

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Location is incredible
Stayed 2 nights in Apr 2024

6/10 Okay

Lloyd

Stayed 1 night in Apr 2024

4/10 Poor

Khalaf

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Impolite the Indian man in reception .. and elevator it’s not in ground floor.. start from basement to 1st floor direct no ground floor .. and even each floor you must get 6 stairs to reach to your room . Because each floor has to levels between them stairs that mean you must carry your luggage in stairs and the 4th floor no elevator .. in the room you will hear every things in other rooms and who walking in core-door between rooms
Stayed 1 night in Apr 2024

8/10 Good

Elizabeth, SOUTHFIELD

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a solid and affordable lodging choice in the area. It’s a bit loud, because the hallways are not carpeted and therefore you can hear every person walking past your room. There are some stairs to deal with as well, so heavy bags are a hassle. But the staff was very helpful!
Stayed 1 night in Apr 2024

6/10 Okay

miguel

Disliked: Cleanliness
Stayed 3 nights in Mar 2024

6/10 Okay

miguel

Disliked: Property conditions & facilities
good
Stayed 2 nights in Apr 2024

6/10 Okay

Ninad

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Water wasn’t too hot, rooms are tiny and even the bathroom door wouldn’t close
Stayed 1 night in Apr 2024

6/10 Okay

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Room cleaned well each day. Staff helpful and pleasant.Room quite small and beds small but got a good deal in price considering its london. There was building work going on in hotel the day we left so it did not effect us but did have to walk through dust and builders equipment to get out.
Stayed 4 nights in Apr 2024

6/10 Okay

Krissy

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Nick

Stayed 1 night in Apr 2024

2/10 Terrible

Catherine

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Rooms and hotel far too hot! Lots of noise all night long from other guests. We chose this hotel as perfect location and price for getting up early to catch the Eurostar but wouldn’t recommend due to the noise from other guests.
Stayed 1 night in Apr 2024

8/10 Good

Karen, Sunderland

Travelled with group
Liked: Cleanliness, staff & service, amenities
We were given a room in the lower ground floor and the noise from the trains was horrific until very late then again very early.
Stayed 1 night in Apr 2024

6/10 Okay

Scott, Regina

Travelled with family
Good location for train stations and underground. Bathroom in the rooms need some work but overall decent enough place to stay if you have an early morning train to catch.
Stayed 1 night in Apr 2024

4/10 Poor

Tim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My reception when I arrived was so poor and unpleasant that I did not stay and booked into another hotel nearby
Stayed 2 nights in Mar 2024

8/10 Good

Scott, Regina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Minutes to the tube and King’s Cross St Pancras and walkable to Euston Station and plenty of dining. Reasonably priced place to stay before catching an early morning trip or accessing more touristic things London has to offer.
Stayed 2 nights in Mar 2024

6/10 Okay

Sophie

Travelled with family and small children
Very noisy, broken glass on window and broken shower glass door.
Stayed 1 night in Mar 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suited my needs
Stayed 1 night in Mar 2024

6/10 Okay

Mark

Liked: Cleanliness
Perfect for an early morning train
Stayed 1 night in Mar 2024

6/10 Okay

Kieran

Disliked: Staff & service, property conditions & facilities
Very basic and small but absolutely ideal location. Not very helpful staff but right beside trains
Stayed 3 nights in Mar 2024

8/10 Good

Courtney

Liked: Staff & service
Loved the distance to kings cross station! Fine hotel. Noisy street outside. Mold on the windows.
Stayed 1 night in Mar 2024

10/10 Excellent

ALEX

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Clean and Value for money
This was a one night last minute stay. I booked a double room and a quadruple family room. My review is based on value for money. The rooms were very clean. The shower room was modern with plenty of hot water and the towels were clean and soft. Small bathroom amenities were supplied. The view was non existant but we were't expecting one. There was a hairdryer; TV; coffee and tea and a small fridge for milk. The building itself is tired, has many stairs but also has a lift. I cannot comment on service as we didn't use any services and had little interaction with the staff. The room I occupied was over the underground and the trains were noisy rumbling under the building. The other room had a lot of street nolise. Some double glazing would help. For the price paid I was pleasantly surprised.
Stayed 1 night in Feb 2024

4/10 Poor

Sami

Disliked: Property conditions & facilities, room comfort
You pay for what you get but at least have hot wat
No hot water
Stayed 1 night in Feb 2024

6/10 Okay

Cesar, Cuernavaca

Travelled with partner
convenient if you need to take a train early morning
Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Terrible place to stay.
Nothing is good about this place
Stayed 1 night in Feb 2024

8/10 Good

Gary

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

4/10 Poor

Kemba

Disliked: Cleanliness
Stayed 3 nights in Feb 2024

2/10 Terrible

Wayne

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old and worn. The only service was an indifferent clerk at the desk. Tiny room, quite noisy and possibly the most uncomfortable bed it has ever been my misfortune to try and sleep on.
Stayed 2 nights in Feb 2024

8/10 Good

Mohamed Nor

Liked: Staff & service, property conditions & facilities
Overall satisfied.
Stayed 1 night in Feb 2024