All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
It was in a great location. Close to the subway and had a good selection of places to eat close by.
Jo-Ann
Stayed 4 nights in May 2024
Response from KGH on 23 May 2024
Good morning Jo-Ann, many thanks for your excellent review . We are delighted that you enjoyed your stay. We look forward to welcoming you back in the near future! Kind regards,
6/10 Okay
Alastair
11 May 2024
Liked: Staff & service, amenities
Inexpensive central location. Tiny room, hot, stairway noise.
Alastair
Stayed 3 nights in May 2024
Response from KGH on 12 May 2024
Many thanks for your review of the Kensington Gardens Hotel. Your feedback is much appreciated. Kind regards, Kensington Gardens Hotel
Many thanks for your review of the Kensington Gardens Hotel. Your feedback is much appreciated. Kind regards, Kensington Gardens Hotel
8/10 Good
Robert
29 Apr 2024
Liked: Cleanliness, staff & service
Robert
Stayed 6 nights in Apr 2024
Response from KGH on 30 Apr 2024
Good afternoon Robert, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
Good morning Mark, Many thanks for your review of the Kensington Gardens Hotel. The Hotel has no elevator and this is already stated on our web page. Your feedback is much appreciated. Kind regards, Kensington Gardens Hotel
8/10 Good
Evelyn
Travelled with partner
26 Apr 2024
Great stay, small room but just was we needed. Walkable to the stations
Evelyn
Stayed 2 nights in Apr 2024
Response from KGH on 28 Apr 2024
Good morning Evelyn, many thanks for your excellent review . We are delighted that you enjoyed your stay. We look forward to welcoming you back in the near future! Kind regards,
Tiny rooms but had everything I needed. Sometimes the other people were a little loud. Convenient access to several tube and bus stations
Hadiya
Stayed 5 nights in Apr 2024
Response from KGH on 24 Apr 2024
Good morning Hadiya, many thanks for your excellent review . We are delighted that you enjoyed your stay. We look forward to welcoming you back in the near future! Kind regards,
Spotless. Quiet area. Handy for transport. So overall no complaints.
Hector
Stayed 3 nights in Apr 2024
Response from KGH on 24 Apr 2024
Good morning Hector, many thanks for your excellent review . We are delighted that you enjoyed your stay. We look forward to welcoming you back in the near future! Kind regards,
Good morning Thomas, many thanks for your excellent review . We are delighted that you enjoyed your stay. We look forward to welcoming you back in the near future! Kind regards,
6/10 Okay
Helen
Travelled with partner
8 Apr 2024
Liked: Cleanliness
Room was small but perfectly functional. Bed comfortable and shower was ok, if a little basic. Option for breakfast in hotel next door. Breakfast a good price for London (£7:50) and good selection of foods.
Helen
Stayed 1 night in Apr 2024
Response from KGH on 9 Apr 2024
Good morning Helen many thanks for your excellent review . We are delighted that you enjoyed your stay. We look forward to welcoming you back in the near future! Kind regards,
Good morning Hilda, many thanks for your excellent review . We are delighted that you enjoyed your stay. We look forward to welcoming you back in the near future! Kind regards,
10/10 Excellent
Hilda
Travelled with group
9 Mar 2024
Liked: Amenities
Excellent proximity to two underground stations and Paddington. It’s a short walk to Kensington Gardens. Only disadvantage is no lift but you only have to take your luggage up once.
Hilda
Stayed 2 nights in Mar 2024
Response from KGH on 12 Mar 2024
Good morning Hilda, many thanks for your excellent review . We are delighted that you enjoyed your stay. We look forward to welcoming you back in the near future! Kind regards,
10/10 Excellent
Neil
5 Feb 2024
Neil
Stayed 4 nights in Feb 2024
Response from KGH on 7 Feb 2024
Good morning Neil, many thanks for your excellent review . We are delighted that you enjoyed your stay. We look forward to welcoming you back in the near future! Kind regards,
Was on top floor in cheapest room but still had a good night’s sleep. Ron has everything you could need for overnight stay and was very clean. Would definitely start again.
Robert
Stayed 1 night in Jan 2024
Response from KGH on 2 Feb 2024
Good morning Robert many thanks for your excellent review . We are delighted that you enjoyed your stay. We look forward to welcoming you back in the near future! Kind regards,
Good afternoon Iva, many thanks for your excellent review . We are delighted that you enjoyed your stay. We look forward to welcoming you back in the near future! Kind regards,
10/10 Excellent
Ray
Business traveller, Travelled with family, Travelled with group
I had a great experience. The staff is super friendly. The property is clean, safe and close to super markets. I will stay here again.
Ray
Stayed 2 nights in Nov 2023
Response from KGH on 12 Dec 2023
Good afternoon Ray, many thanks for your excellent review . We are delighted that you enjoyed your stay. We look forward to welcoming you back in the near future! Kind regards,
6/10 Okay
Lara
Travelled with group
20 Oct 2023
Liked: Staff & service
Disliked: Amenities
Strange set up. Reception is at another hotel down the street and you must ring the intercom to enter the property each time. No lift - steep stairs.
My room was small but functional. Extremely hot and no air conditioning. The bathroom fan was also not working which made the room very humid after showering.
I like to walk and it was close to Hyde Park and Kensington Gardens. A street with many restaurants is around the corner.
Good, safe place if you're a solo traveller on a budget.
Lara
Response from KGH on 24 Oct 2023
Good afternoon, Many thanks for your review. Your feedback is much appreciated. I hope we will have the pleasure in welcoming you back in the near future and next time we will offer you a room on the lower floor..
Good afternoon, many thanks for your excellent review . We are delighted that you enjoyed your stay. We look forward to welcoming you back in the near future! Kind regards,
Hotel was brilliant recently refurbished. Excellent shower and very good choice for very reasonably priced breakfast
James
Stayed 3 nights in Oct 2023
Response from KGH on 17 Oct 2023
Good afternoon James, many thanks for your excellent review . We are delighted that you enjoyed your stay. We look forward to welcoming you back in the near future! Kind regards,
10/10 Excellent
Jeremy
17 Oct 2023
Jeremy
Stayed 1 night in Oct 2023
Response from KGH on 24 Oct 2023
Good Afternoon Jeremy, many thanks for your excellent review . We are delighted that you enjoyed your stay. We look forward to welcoming you back in the near future! Kind regards,
6/10 Okay
Sheryl
11 Oct 2023
Sheryl
Stayed 1 night in Oct 2023
Response from KGH on 1 Nov 2023
Good Morning Sheryl, Many thanks for your review of the Kensington Gardens Hotel. Your feedback is much appreciated. Kind regards, Kensington Gardens Hotel
10/10 Excellent
carla-krystin
8 Oct 2023
Liked: Cleanliness, staff & service
carla-krystin
Stayed 2 nights in Oct 2023
Response from KGH on 1 Nov 2023
Good morning, many thanks for your excellent review . We are delighted that you enjoyed your stay. We look forward to welcoming you back in the near future! Kind regards,
Was not expecting a box room on the top floor (no lift) noisy and very basic room (TV was small, bed ok) you stand on the shower curtain when taking a shower.
Disappointed
Matt
Stayed 1 night in Oct 2023
Response from KGH on 10 Oct 2023
Good morning Matt, Many thanks for taking the time to review the Kensington Gardens Hotel. Your feedback is much appreciated. If you had let a member of staff aware you were unhappy with your room, you could have been moved. Kind regards, Kensington Gardens Hotel
6/10 Okay
Verified traveller
Business traveller
22 Sept 2023
Liked: Staff & service
Windows were old and rattling. No aircon, hot room
Verified traveller
Stayed 2 nights in Sep 2023
Response from KGH on 2 Oct 2023
Good Afternoon, Many thanks for your review of the Kensington Gardens Hotel. Your feedback is much appreciated. Kind regards, Kensington Gardens Hotel
6/10 Okay
Dennis
Business traveller
8 Sept 2023
Disliked: Property conditions & facilities
Needs investment
Inexpensive and you get what you pay for! Small room, carpet needs steam cleaning or replacing. They could do things to improve the experience without spending much so let’s hope they do.
Dennis
Stayed 1 night in Sep 2023
Response from KGH on 11 Sept 2023
Good Afternoon, Many thanks for your review of the Kensington Gardens Hotel. Your feedback is much appreciated. Kind regards, Kensington Gardens Hotel
2/10 Terrible
Mohamed
8 Sept 2023
Mohamed
Stayed 1 night in Sep 2023
Response from KGH on 11 Sept 2023
Many thanks for your review of the Kensington Gardens Hotel. Your feedback is much appreciated. Kind regards, Kensington Gardens Hotel
Good morning Lisa, many thanks for your excellent review . We are delighted that you enjoyed your stay. We look forward to welcoming you back in the near future! Kind regards,
I am very pleased with my stay at this hotel. It was better than expected and I would definitely stay there again. The rooms are tiny but clean and perfect for one person for a few nights. Also the staff was polite and helpful too.
LaAerial
Stayed 2 nights in Aug 2023
Response from KGH on 23 Aug 2023
Good morning, many thanks for your excellent review . We are delighted that you enjoyed your weekend. We look forward to welcoming you back in the near future! Kind regards,
8/10 Good
Kaitlyn
Travelled with group
27 Jul 2023
Kaitlyn
Stayed 3 nights in Jul 2023
Response from KGH on 31 Jul 2023
Good afternoon Kaitlyn, many thanks for your excellent review of the Kensington Gardens Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards,
8/10 Good
Marnika
Business traveller
24 Jul 2023
Liked: Amenities
Very basic, but clean. The room was small, but it had everything you need.
Marnika
Stayed 1 night in Jul 2023
Response from Phoenix on 24 Jul 2023
Good afternoon Marnika, many thanks for your excellent review of the Kensington Gardens Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards,
6/10 Okay
Verified traveller
Travelled with group
9 Jul 2023
Verified traveller
Stayed 1 night in Jul 2023
Response from Phoenix on 11 Jul 2023
Good morning, many thanks for your review . We are delighted that you enjoyed your weekend. We look forward to welcoming you back in the near future! Kind regards,
Good morning, many thanks for your excellent review of the Kensington Gardens Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards,
Good morning Peter, many thanks for your excellent review . We are delighted that you enjoyed your weekend. We look forward to welcoming you back in the near future! Kind regards,
10/10 Excellent
Laura
2 Jul 2023
Laura
Stayed 1 night in Jul 2023
Response from KGH on 4 Jul 2023
Good afternoon Laura, many thanks for your excellent review of the Kensington Gardens Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards,
6/10 Okay
Sarah
2 Jul 2023
Sarah
Stayed 1 night in Jul 2023
Response from KGH on 4 Jul 2023
Good afternoon Sarah, many thanks for your excellent review of the Kensington Gardens Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards,
10/10 Excellent
Robin
1 Jul 2023
Robin
Stayed 1 night in Jun 2023
Response from KGH on 3 Jul 2023
Good morning Robin, many thanks for your excellent review of the Kensington Gardens Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards,
10/10 Excellent
VIJAYSHREE
25 Jun 2023
Liked: Cleanliness
Great location and friendly staff
VIJAYSHREE
Stayed 2 nights in Jun 2023
Response from KGH on 26 Jun 2023
Good morning , many thanks for your excellent review . We are delighted that you enjoyed your weekend. We look forward to welcoming you back in the near future! Kind regards,
They have allowed the reservation overbooked, so we were relocated to nearby hotel instead. The staffs were very kind, helpful but the hotel or Orbitz should've notified me before that I will be relocated to the different hotel due to the technical glitch in the hotel reservation system.
Inkeun
Stayed 1 night in Jun 2023
Response from KGH on 20 Jun 2023
Thank you for your feedback. We are sorry we had to relocate you. I hope we have the pleasure in accommodating you on your next visit..
Fabulas location. Great helpful, polite and friendly staff on check in. The hotel was a few doors away. Could not find a lift which I needed as have an invisible illness and joint problems. I found my room was a single room on the top floor with loads of stairs to access. Not told this on check in.Terrible also as it does not mention this on the hotel site. The room was very small but very clean with lovely toiletries. Weakness no wardrobe and cup and saucer was filthy from previous guest.
Michelle
Stayed 1 night in May 2023
Response from KGH on 2 Jun 2023
Good afternoon Michelle, many thanks for your excellent review of the Kensington Gardens Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards,
10/10 Excellent
Cecille L
16 May 2023
Cecille L
Stayed 6 nights in May 2023
Response from KGH on 9 Jun 2023
Good afternoon Cecille, many thanks for your excellent review of the Kensington Gardens Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards,
8/10 Good
william
10 May 2023
Liked: Cleanliness, staff & service
next to Hyde Park
william
Stayed 3 nights in May 2023
Response from KGH on 16 May 2023
Good morning William, many thanks for your excellent review of the Kensington Gardens Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards,
Good morning Raymond, many thanks for your excellent review of the Kensington Gardens Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards,
10/10 Excellent
Sarah
4 May 2023
Sarah
Stayed 1 night in Apr 2023
Response from KGH on 26 May 2023
Good morning Sarah, many thanks for your excellent review of the Kensington Gardens Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards,
Staff was very friendly and helpful. Other than a small stain on the bedding, everything in the room was clean and bed was comfortable. I would definitely stay again.
Kerry
Stayed 3 nights in Apr 2023
Response from KGH on 4 May 2023
Good morning Kerry, many thanks for your excellent review of the Kensington Gardens Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards,
Very good. Staff was great. Small stains on the bedding but otherwise very clean.
Kerry
Stayed 3 nights in Apr 2023
Response from KGH on 2 May 2023
Good morning Kerry, many thanks for your excellent review of the Kensington Gardens Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards,
Hotel has no reception, noisy pipes and water at night. Window does not open properly.
At the nightly rate, everything should be new and functioning properly
Mihai
Stayed 2 nights in Apr 2023
Response from KGH on 27 Apr 2023
Good morning, Many thanks for your review of the Kensington Gardens Hotel. Your feedback is much appreciated. Kind regards, Kensington Gardens Hotel
6/10 Okay
John
Travelled with partner
7 Apr 2023
Liked: Cleanliness, staff & service
Great location. However room was small and bathroom very dated. We could hear people in the corridor talking and could see the light around the door.
That said for just over £100 a night it was worth it.
Great choice of coffee shops just a few minutes walk away. And Notting Hill not far away.
Friendly staff :)
John
Stayed 2 nights in Apr 2023
Response from KGH on 7 Apr 2023
Good afternoon John, many thanks for your excellent review of the Kensington Gardens Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards,
Clean comfortable rooms, great location, friendly & helpful staff
Tracy
Stayed 2 nights in Apr 2023
Response from KGH on 7 Apr 2023
Good afternoon Tracy, many thanks for your excellent review of the Kensington Gardens Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards,
Good afternoon Ayo, many thanks for your excellent review of the Kensington Gardens Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards,
10/10 Excellent
Stuart
9 Mar 2023
Liked: Cleanliness, staff & service
Stuart
Stayed 1 night in Mar 2023
Response from KGH on 10 Mar 2023
Good afternoon Stuart, many thanks for your excellent review of the Kensington Gardens Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards,