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Cranley Hotel London

4.0 star property
Upscale London hotel in London City Centre with 24-hour front desk
your current months are May, 2024 and June, 2024.
May 2024
June 2024

Cranley Hotel London

Photo gallery for Cranley Hotel London

Premium bedding, minibar, in-room safe, desk
Penthouse | Balcony
Exterior
Terrace/patio
Penthouse | Golf

Overview of Cranley Hotel London

Reviews
5.0

Popular amenities

  • Free WiFiFree WiFiFree WiFi
  • Breakfast availableBreakfast availableBreakfast available
  • LaundryLaundryLaundry
  • Air conditioningAir conditioningAir conditioning
  • Restaurant
  • BarBarBar

Explore the area

Map
10 Bina Gardens, South Kensington, London, England, SW5 0LA
  • Popular LocationNatural History Museum11 min walk
  • Popular LocationRoyal Albert Hall3 min drive
  • Popular LocationHyde Park4 min drive
  • AirportLondon (LHR-Heathrow)30 min drive
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Room options

View all photos for Penthouse

Penthouse | Balcony

Penthouse

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Premium bedding
  • 39.7 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room

Executive Room

Executive Room

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Premium bedding
Shower/bath combination
Bathrobes
Designer toiletries
  • 19.0 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Double Room (with Four Poster Bed)

Double Room (with Four Poster Bed)

Double Room (with Four Poster Bed)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Premium bedding
Shower/bath combination
Bathrobes
Designer toiletries
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Single Room, 1 Double Bed

Classic Single Room, 1 Double Bed

Classic Single Room, 1 Double Bed

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Premium bedding
Hairdryer
Private bathroom
Designer toiletries
  • 10 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Premium bedding
  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Premium bedding
Shower/bath combination
Bathrobes
Designer toiletries
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

London

Cranley Hotel London is located in London City Centre, a neighborhood in London, and is near a metro station. Natural History Museum and Royal Albert Hall are cultural highlights, and some of the area's activities can be experienced at Wimbledon Tennis Club and Twickenham Stadium. Check out an event or a game at Stamford Bridge Stadium, and consider making time for Science Museum, a top attraction not to be missed.
Visit our London travel guideOpens in a new window

What's nearby

  • Natural History Museum - 11 min walk
  • Victoria and Albert Museum - 14 min walk
  • Kensington High Street - 17 min walk
  • Royal Albert Hall - 3 min drive
  • Hyde Park - 4 min drive

Getting around

  • Gloucester Road Underground Station - 6 min walk
  • West Brompton Station - 13 min walk
  • London City Airport (LCY) - 60 min drive

Restaurants

  • Fait Maison - 5 min walk
  • Club Lounge - 3 min walk
  • Starbucks - 6 min walk
  • The Stanhope Arms - 6 min walk
  • Burger King - 6 min walk

About this property

Cranley Hotel London

Upscale boutique hotel near Natural History Museum
Close to Royal Albert Hall and Kensington High Street, Cranley Hotel London provides a free daily manager's reception, a terrace, and a library. In addition to dry cleaning/laundry services and a fireplace in the lobby, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Limo/town car service, continental breakfast (surcharge) and bike hire
  • Babysitting (surcharge), free newspapers and tour/ticket information
  • Multilingual staff, smoke-free property and a computer station
  • Guest reviews say good things about the location
Room features
All guest rooms at Cranley Hotel London have comforts, such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches, such as air conditioning and dressing gowns. Guests reviews speak well of the clean rooms at the property.
More amenities include:
  • Designer toiletries and hairdryers
  • TVs with cable channels
  • Heating, daily housekeeping and electrical adapters/chargers

Languages

English, French, German, Italian, Polish, Portuguese, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available
  • Offsite parking available (GBP 35 per day)
  • Limo/town car service

Food and drink

  • Daily continental breakfast available 7:30 AM to 10 AM for a fee: GBP 9.95 per person
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Library

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • 3 buildings
  • 6 floors
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Towels

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Contactless check-in and check-out are available

Check-out

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Each adult staying at the property must present valid photo identification at check-in.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: GBP 50 per accommodation

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately GBP 9.95 per person
  • Nearby parking fee: GBP 35 per day
  • Rollaway bed fee: GBP 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Cranley
Cranley Hotel
Cranley Hotel London
Cranley London
The Cranley
Cranley Hotel London Hotel
Cranley Hotel London London
Cranley Hotel London Hotel London

Frequently asked questions

Is Cranley Hotel London pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Cranley Hotel London ?

As of 4 May 2024, prices found for a 1-night stay for 2 adults at Cranley Hotel London on 26 May 2024 start from NZ$238.86, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Cranley Hotel London ?

This hotel doesn't offer parking.

Cranley Hotel London Reviews

Reviews

5.0
Rating 10 - Excellent. 95 out of 1002 reviews" "
Rating 8 - Good. 170 out of 1002 reviews" "
Rating 6 - Okay. 177 out of 1002 reviews" "
Rating 4 - Poor. 220 out of 1002 reviews" "
Rating 2 - Terrible. 340 out of 1002 reviews" "

5.2/10

Cleanliness

5.8/10

Staff & service

4.2/10

Amenities

4.6/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

Lisa

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
I refused to stay in the hotel and booked another. Upon arrival I was advised there was no key and staff would need to let me in each time I left my room. There was a rancid smell of damp throughout, disrepair and damage to furnishings/carpets etc There was no light in the lift and you had to navigate it in darkness which was scary and I didn’t feel safe enough to sleep there. Bags of dirty linen ‘ready for collection’ were scattered through the corridors and there was no food or drink availabilities. Never have I walked out of a hotel but this needs shutting down and I want a refund..!
Stayed 1 night in Apr 2024

2/10 Terrible

Colin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When booked, the pictures made it look fantastic.. My room was old, dirty and worn out (room 103). Curtains were tatty, carpet thread bare, unable to open window (cracked glass too). I went down for breakfast, no cooked breakfast just some Toast and cereal.. No where to sit. No organisation or staff to help.. No Bar in the hotel(says there is on the website) so I checked out early with no breakfast. (no coffee facilities in the room either. Asked for a printout receipt (no paper in the printer).. Lovely area to be based though..
Stayed 1 night in Apr 2024

6/10 Okay

Thomas

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Great location of the hotel. However, the hotel wasn’t what I was expecting. It wasn’t clean with the curtains having stains on. The bedding was okay although only one pillow per person. The rooms curtains were falling off. In addition there was water marks and stains on the paint, also the carpet had rips in etc.
Stayed 2 nights in Apr 2024

4/10 Poor

Sophie

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What was unique was how rude the staff were..... what was bad was you could not lock the bedroom door so anyone could get in. The toaster is broken guys - just get a new one - or don't offer breakfast which was terrible. My room was pretty damp with rotten wallpaper and the water was not hot. I could go on. There was nothing good - except leaving!
Stayed 2 nights in Mar 2024

6/10 Okay

Elizabeth

Stayed 1 night in Mar 2024

2/10 Terrible

lucy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the most disgusting hotel I have ever had the misfortune to stay at. THIS SHOULD BE REMOVED FROM YOUR SITE - the pictures are nothing like those displayed on the website.
Stayed 1 night in Mar 2024

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Dan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is terrible. Do not waste your money. Exterior of property looks very good! However, inside is run down and dirty. I'm unsure where they got the picture of the executive room, but its definitely not from this hotel. I paid for the executive room. Wow. Dirty carpets, bugs walking around the edge of the room. Stains on floor, walls, mattress. Room was incredibly hot and not able to turn it down. no tea/coffed available in room. Breckfast was a joke, unripened banana's. Cereal was soft and stale. Coffee was terrible, brown water no flavour. Toaster was broken, so just bread. The lady at the desk they called reception, was utterly rude and unhelpful. If i was able to find a hotel close to this, then i would of walked straight out and got a refund. Terrible hotel, need to get the inspectors back, if this was 4 starts, it was from 10 years ago.
Stayed 2 nights in Mar 2024

8/10 Good

Sonja

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No hairdryer or coffee & kettle in the rooms. Breakfast was ok but basic. Need a new toaster. Otherwise good value for money and an excellent location for visiting London. Underground is walking distance away and there are take outs, restaurants and Sainsbury's, Tesco, M&S etc in walking distance. No smoking is allowed which is an extra bonus. Clean and tidy rooms. Will go again when visiting London.
Stayed 2 nights in Mar 2024

2/10 Terrible

John, Ottawa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel requested a 50 GBP deposit upon check in and not one single employee could be found the day I checked out to refund this. A note at the reception desk said to leave the key and I would be refunded. 20 days after check out the hotel has NOT refunded me and they have ignored all my emails. Expedia is trying to get the hotel to refund this to me. Also: my bedroom door knob was lying on the floor outside my bedroom for my entire 15 night stay. I was told it would be fixed (attached to the door) but it never was. Also: I was told initially on arrival that an early check in would be 100 GBP but finally got that reduced to 20 GBP. Also: the breakfast "room" had a single 4 slice toaster for use by all the guests in the hotel. 2 of the 4 toaster slots stopped working 5 days into my stay and was not fixed or replaced before I checked out. Customer service is NOT seen at this hotel. BEWARE AND book elsewhere.
Stayed 15 nights in Feb 2024