All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The gentleman from Bosnia I think Arden or Arwan) was not on duty this week as he was for our arrival on April 29. He is A . We met him on our trip in zJanuary. He understands hospitality. The whole staff is solid
Sharon
Stayed 3 nights in May 2024
8/10 Good
Leon
Travelled with family
9 May 2024
Very nice hotel in a quiet area next to a park with easy access to multiple sites and the tube. Great home base for any stay with a great buffet breakfast but the room was a bit small for a 10 day stay.
We were given a subterranean basement room with no window. So no natural light. Noisy early in the morning. Hotel unable to provide another room. All in all disappointing. Would not recommend.
Martin
Stayed 1 night in Apr 2024
Response from Sam on 24 Apr 2024
Thank you for your review, we hope to see you again soon.CQ CGH Team
Very nice hotel for the money. Close to Holborn Underground Station and British Museum, and you can walk to Strand/Covent Garden/Leicester Square etc in 15 minutes. Very safe area.
Steven
Stayed 2 nights in Mar 2024
Response from Sam on 13 Mar 2024
Thank you for your review, we hope to see you again soon.CQ CGH Team
Water pressure in the shower an issue for me. Otherwise great place and location.
Bruce
Stayed 2 nights in Mar 2024
Response from Sam on 7 Mar 2024
Thank you for your review, we hope to see you again soon. CQ CGH Team
4/10 Poor
Anna
Travelled with family, Travelled with group
4 Mar 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We got a room with a slanted roof. Very uncomfortable and small for 2 people. We had no blackout curtains just a sheer curtain. There were pigeons lots of pigeons around our angled windows that crowed all night. We barely slept. Our thermostat didn’t work. We had to call front desk to reset everyday. Overall bad experience.
Anna
Response from David on 17 Mar 2024
Thank you for your review, we have shared your feedback with the relevant departments
8/10 Good
Verified traveller
Business traveller
26 Feb 2024
Liked: Cleanliness, staff & service, room comfort
Great location, hotel a bit dated.
Verified traveller
Stayed 2 nights in Feb 2024
Response from Sam on 28 Feb 2024
Thank you for your review, we hope to see you again soon. CQ CGH Team
Great friendly service, spacious room, quiet.
Free bottles of water and hot drinks in the lobby were so helpful. Bed was large and comfortable. Location is right next ti Holborn station (which takes you anywhere in the city and Heathrow airport) . It's a walking distance from Covent Garden, Soho and more.
RON
Stayed 5 nights in Feb 2024
Response from Sam on 7 Feb 2024
Thank you for your review, we hope to see you again soon.CQ CGH Team
Good location close to tube stations and walkable to tourist areas and west end shows. Quiet (10th floor). Close to groceries and coops for snacks. Roasters Redemption coffee shop nearby for yummy baked goods. Downside is the bathroom sliding glass door. When light turned on during the night the entire hotel room lights up.
Greg
Stayed 6 nights in Jan 2024
Response from Sam on 7 Feb 2024
Thank you for your review, we hope to see you again soon.CQ CGH Team
Bed was not comfortable and heating blown cold as was not working. Woken up freezing not happy as I payed £149 for one night we could not sleep well in
Jamie
Stayed 1 night in Jan 2024
Response from Sam on 31 Jan 2024
Thank you for your review, we hope to see you again soon.CQ CGH Team.
Friendly staff greet you to walk you through the iPad check in, this didn't work so they had to check us in anyway but it was all done quickly.
The room was nice and spacious with a large comfortable bed and plenty of room for you to work, or do yoga with the mat provided!
There are free water dispensers on each floor with bottles provided, which was a nice touch and there are also free coffee making facilities in reception (and your room).
This was a great hotel, very comfortable and would stay again.
Verified traveller
Stayed 1 night in Jan 2024
Response from Sam on 22 Jan 2024
Thank you for your review, we hope to see you again soon.CQ CGH Team.
Thank you for your review, we hope to see you again soon.CQ CGH Team
6/10 Okay
Repinder
Travelled with family
6 Jan 2024
Liked: Cleanliness, staff & service
This hotel is in a great area, the staff are kind and helpful. The room is clean. We are Canadian so the one thing we didn’t know is that the rooms are underground. There are 3 floors underneath the ground level and there are rooms above the ground floor too. We were given a room underneath the ground floor. Although the room was very nice, it felt like a bunker. The toilet flushes like how an airplane toilet flushes. There are no windows obviously. We requested another room but they were fully booked. If you feel claustrophobic this would not be a good option. I would say book but make sure you have an upper floor if you need a window in the room.
Repinder
Stayed 1 night in Dec 2023
Response from Sam on 11 Jan 2024
Thank you for your review, Please let us know in future should you wish for a room move, we'd be glad to have assisted you.We hope to see you again soon.CQ CGH Team
This hotel exceeded my expectations. It’s a great value hotel that is extremely walkable to the shops, underground station, and other sites. The room was very spacious, clean, and safe.
ALEX
Stayed 7 nights in Dec 2023
Response from Sam on 25 Jan 2024
Thank you for your review, we hope to see you again soon.CQ CGH Team.