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Reviews of citizenM London Shoreditch

4 out of 5
citizenM London Shoreditch
6 Holywell Lane, London, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 701 out of 1004 reviews" "
Rating 8 - Good. 221 out of 1004 reviews" "
Rating 6 - Okay. 59 out of 1004 reviews" "
Rating 4 - Poor. 10 out of 1004 reviews" "
Rating 2 - Terrible. 13 out of 1004 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jacques

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, rooms are interesting and somewhat "high tech" with the iPad controlling everything. If you happent to come to this branch and going to the dining area around night time, be sure to say hello to Sergio. Great guy, great chat and very hospitable! Was going through a bit of a rough patch personally, but he was kind enough to hang around and chat for a bit during the quieter time :)
Stayed 2 nights in May 2024

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well, what a pleasure this hotel was from start to finish. The property itself is decorated in a quirky stylish way. All the room amenities were controlled by your very own Ipad …tv lights blinds heat etc. Very cool. The pod bathrooms are fab and the bed was so comfortable. This hotel has everything you need for a relaxed and pleasant london stay. Rooms were squeaky clean with great big towels and an option to save the environment and opt out of daily cleaning! smart! The breakfast was first class with options for everyone. A great variety and good quality food. But the thing that makes this hotel that little bit special is the staff! They were very pleasant and courteous, attentive and knowledgeable. Nothing was too much trouble. They took time to speak to guests and were happy to deal with any enquiries, helping with luggage etc for our early arrival. The bar and restaurant service was excellent and we even had a staff member who came especially to say goodbye. We were so impressed with this little gem of a hotel. It was a ten minute walk to the tube and loads of lovely local eating places within walking distance. From someone who never writes reviews do yourself a favour and book it! we will definitely be back!
Stayed 2 nights in Apr 2024

10/10 Excellent

Chimaobi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel in a great area of the city. I would recommend this city to anybody looking for a truly relaxing experience.
Stayed 2 nights in Feb 2024

10/10 Excellent

Wi

Liked: Cleanliness, staff & service, property conditions & facilities
Staffs are nice and professional
Stayed 2 nights in Apr 2024

6/10 Okay

Waqid

Stayed 2 nights in Apr 2024

10/10 Excellent

Sukh

Stayed 4 nights in Apr 2024

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Easy. Convenient. Very small.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sandry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

Joan, Montclair

Stayed 4 nights in Mar 2024

8/10 Good

Amelia

Liked: Cleanliness, staff & service
I've stayed at 3 of the 4 citizenM properties in London now. This is on par with the Bankside location. Its location is very good for getting around as well as good distance from Liverpool station. The top level views are fantastic.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Eric

Stayed 1 night in Feb 2024

10/10 Excellent

Edward, Vernon Hills

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very nice, clean, and covenient. We had an isue with the climate in our room and in the middle of the night they switched us to a new room. No muss, no fuss. They did not offer us anything besides a breakfast the next morning (and we already had plans) for the inconvenience. Other than that it was a really great room.
Stayed 3 nights in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Ty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant surprise!
I booked this fairly last minute and priorotised location over anything else so my expectations were pretty low. But having neber stayed in a CitizenM before I was pleasantly surprised. Though the rooms are quite small and initially have a 'student accommodation' vibe, everything is highly practical, well thought out and of excellent quality. Managing the rooms lights/media/blinds from the ipad is a nice touch. Given them proximity to a railway line and in a noisy part of town, I didnt hear a single noise from within my room. With the blackout blinds, comfortable bed and nothing in the room making any weird noises like some hotels, I had the best sleep in a hotel that I've had for a long time. The check in/out experience was good. Its a kiosk but there are staff there to assist you. I was lucky enough to have the same person check me in and out and she provided a genuinely warm welcome. All of ky other employee interactions were positive. I wouldnt pick it for a romantic getaway for two, but if you are travelling solo, or for work or just a quick break for shopping and sight seeing, its a great hotel in a great location and good value for money. Will stay again
Stayed 1 night in Feb 2024

10/10 Excellent

Lisa

Stayed 1 night in Jan 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities
To be honest, everything about the place for the most part was lovely, I even had a few beers from the 24 hour bar after the rest of my cohort had gone to bed and the staff were fantastic. The only gripe that I have is around the design of the room itself, which was priced at somewhere near £170 for one night, which would be fine had the toilet not been stationed literally about 1 metre from the bed and with a 2 inch gap running below the door offering absolutely no privacy whatsoever. As you can imagine this was not conducive to a romantic night's stay. Que sera.
Stayed 1 night in Jan 2024

10/10 Excellent

Kristan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this place and I plan to stay with them again in the future
Stayed 4 nights in Jan 2024

10/10 Excellent

Colette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay here .. we were welcomed and looked after so well, the room was quirky, fun and clever, with loads of storage space the bed was incredibly comfortable…can’t think of one negative at all … brilliant !
Stayed 1 night in Jan 2024

10/10 Excellent

Jess

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Benedictina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great decoration and friendly staff
Stayed 1 night in Jan 2024

10/10 Excellent

Andrew

Stayed 3 nights in Jan 2024

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024

8/10 Good

Keri

Travelled with partner
Liked: Cleanliness, staff & service
Love staying at a citizenM and the Shoreditch location was no exception. Staff was friendly and helpful.
Stayed 3 nights in Jan 2024

10/10 Excellent

Tierra

Liked: Cleanliness, staff & service, property conditions & facilities
Best location and hotel but especially the staff they are beyond amazing
Stayed 1 night in Dec 2023

8/10 Good

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Carmen I

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and excellent staff
Stayed 2 nights in Dec 2023

6/10 Okay

Holly

Stayed 1 night in Dec 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Quirky but flawed
Good location, decent size shower and nice features. However, lack of in room tea/coffee making facilities and lack of pillows provided. They did provide extra pillows when requested but you had to go to reception to request this as there is no phone/ability to do it in the room via the iPad. Additionally while the iPad that controls the TV, lights etc is fun and novel the fact you can’t get the TV guide up is rather annoying and frustrating. The casting ability was a plus though. Room was clean and decor was funky albeit the room was somewhat smaller than expected. Overall the lack of room service, tea/coffee in room detracted from what would have at least been a four star experience with the quirky interiors. Alas as fun as that was I’d rather have had the ability to have room service and coffee/tea facilities than having the ability to change my lights to all the colours of the rainbow!
Stayed 3 nights in Dec 2023

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight stay
We had a good stay at CitizenM Shoreditch. Great location for exploring the local area. Thanks to Charlie who went the extra mile to offer great customer service.
Stayed 1 night in Dec 2023

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Citizen M in Shoreditch were great. Quick to make you feel welcomed and help out with any recs.

8/10 Good

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must for a stay in Shoreditch
One of the best hotels I’ve experienced for a while! Everything is thought about, mood lights, temperature control, reusable bottles for shampoo, soap etc, a tv that actually works and connects to your phone for video streaming or watching channels already available. The iPad that controls all these features in the room is such a great idea. You can control the lights, temp, order food and more. The staff were lovely and the vibe of the whole hotel was fun yet still professional. Would love to come back soon! Thank you.
Stayed 1 night in Nov 2023

10/10 Excellent

Monika

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place
Second time we've stayed here, excellent both times. Staff very friendly and helpful. Rooms quite small but all have very comfortable king-sized beds so no hassle about room choice. Automated check-in and out works well, including choice of which view you'd like, with staff always on hand to help out if needed. Very clean throughout. Large and comfy bar/lounge area ideal for hanging out.
Stayed 2 nights in Nov 2023

10/10 Excellent

Frederik Lyng

Stayed 4 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant stay in Shoreditch
Lovely hotel, very clean, fab view from the very large window, loved the technology to change lighting!
Stayed 1 night in Nov 2023

8/10 Good

Martin, England

Liked: Cleanliness, staff & service
Lifts were not working - disappointed that wasn’t rectified quickly.
Stayed 1 night in Nov 2023

8/10 Good

carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room, compact but usable . Had to share with my daughter and bed was huge so don’t worry if you require a twin ! Shame no tea/coffee on room but water available from bar
Stayed 1 night in Oct 2023

10/10 Excellent

James

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is perfectly located 5 minutes walk from Shoreditch station. The room is light and airy with lots of clever storage and a king sized bed. The bar and cafe is open 24 hours a day. The service is the best I’ve experienced anywhere in the World, every member of staff was outstanding
Stayed 2 nights in Oct 2023

2/10 Terrible

Jacqueline

Stayed 1 night in Oct 2023

6/10 Okay

David

Stayed 2 nights in Oct 2023

10/10 Excellent

Marco

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool spot, super functional and funky
Stayed 5 nights in Oct 2023

10/10 Excellent

Lori

Stayed 1 night in Oct 2023

2/10 Terrible

Kirsty

Stayed 1 night in Sep 2023

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the whole feel of the place. My only negative comment would be having the ability to make a tea/coffee to have 1st thing in bed would be great. Or at least to be able to order room service.
Stayed 2 nights in Sep 2023