- Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Purchased souvenirs got stolen We stayed in a room with two twin-sized beds for seven nights. The average price was $128 per night. It is NOT worth it because the room is extremely small, there’s no refrigerator in the room, and breakfast is not included. The hotel does provide breakfast, the price is £9 per person, £7 if you purchased it in advance. One night we had power issues and the staff had to come in to reset something. Our towels and bedsheets were never changed even when we requested in the middle of our stay. What really ruined our stay was that our souvenirs got stolen the day before we left. We noticed in the evening when we got back to the room and immediately reported it to the front desk. The staff just said she couldn’t do anything about it but left a note to the manager. We checked out the next morning and talked to the manager who strongly defended her staff and claimed that they did not take anything. When I expressed my dissatisfaction as a customer, she replied “this conversation is over” and then just walked away without even apologizing. Extremely disappointed.