Grand Apartment

Reviews of Berkley Aparthotel

3 out of 5
Berkley Aparthotel
28-30 Rivington Street, London, England

Reviews

8.4

Very good

Rating 10 - Excellent. 43 out of 75 reviews" "
Rating 8 - Good. 16 out of 75 reviews" "
Rating 6 - Okay. 4 out of 75 reviews" "
Rating 4 - Poor. 5 out of 75 reviews" "
Rating 2 - Terrible. 7 out of 75 reviews" "

8.6/10

Cleanliness

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

sean

Liked: Cleanliness, amenities, property conditions & facilities
Small room but that’s the only complaint I have
Stayed 6 nights in May 2024

8/10 Good

Drew

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in May 2024
Response from Manager on 26 May 2024
Dear Drew,Thank you for taking the time to review your recent stay with us and we hope you enjoyed your stay. Kindest regards,Manager

4/10 Poor

tarun

Disliked: Property conditions & facilities
Bath leaks, tiny room, Terrible beds! No house keeping.
Stayed 8 nights in Apr 2024
Response from Manager on 29 Apr 2024
Dear Tarun,Thank you for taking the time to review your recent stay with us and we apologise that we did not meet your expectations. Our staff team were available to help if there were any problems with the room but you did not make our reception team aware of any leaks in the bathroom. Kindest regards,Manager

10/10 Excellent

Kristian

Liked: Cleanliness, property conditions & facilities
Very nice place to stay and easy to communicate with
Stayed 2 nights in Apr 2024
Response from Manager on 29 Apr 2024
Dear Kristian,Thank you for your delightful review and we are pleased you enjoyed your stay with us. We hope you choose to book with us again in the near future.Kindest regards,Manager

10/10 Excellent

Krissy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had a great week long stay here. We didn’t have a noise problem. There’s a cute black cat that lives in the hotel. Very nice area with tons of restaurants and pubs nearby. Only complaint is the stairs and there wasn’t a deadbolt on the door. A lift would have honestly made the stay perfect. The shower had poor water pressure as well but the water was always hot.
Stayed 7 nights in Mar 2024
Response from Manager on 16 Apr 2024
Dear Krissy,Thank you for your lovely review and we are delighted to hear you enjoyed your stay with us. We do hope to see you again in the near future.Kindest regards,Manager

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Best neighborhood in London, a lot of restaurants nearby, subway station nearby. The apartment was renovated and the people who work there are very helpful.
Stayed 7 nights in Mar 2024
Response from Manager on 16 Apr 2024
Dear William,Thank you for your kind comments and we are delighted you enjoyed your stay with us. We hope to see you again in the near future.Kindest regards,Manager

8/10 Good

Christopher

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Cute place with easy access to transit and a great neighborhood
Stayed 3 nights in Mar 2024
Response from Manager on 30 Mar 2024
Dear Christopher,Thank you for your lovely review and we are pleased you enjoyed the location of our hotel.Kindest regards,Manager

10/10 Excellent

Ryan Patrick

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great central location that is close to bus stop and tube. Multiple grocery stores are close as well as great local restaurants that serve diverse foods
Stayed 6 nights in Mar 2024
Response from Manager on 18 Mar 2024
Dear Ryan,Thank you for your excellent review and we are pleased to hear you enjoyed the location of our hotel. We hope to see you again in the near future. Kindest regards,Manager

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent and good value
Stayed 1 night in Mar 2024
Response from Manager on 4 Mar 2024
Dear James,Thank you for your excellent scoring review and we hope you choose to book with us again in the future.Kindest regards,Manager

10/10 Excellent

Steffany

Travelled with group
Liked: Cleanliness, property conditions & facilities
This is the perfect location to stay in. Easy walk to the tube, cute neighborhood, friendly staff! Couldn't recommend it enough!
Stayed 5 nights in Feb 2024
Response from Manager on 26 Feb 2024
Dear Steffany,Thank you for your excellent review and we are happy to hear that you enjoyed your stay. We do hope to see you again in the near future.Kindest regards,Manager

10/10 Excellent

Angel

Liked: Cleanliness, amenities, property conditions & facilities
Great location and safe area
Stayed 4 nights in Feb 2024
Response from Manager on 12 Feb 2024
Dear Angel,Thank you for reviewing your recent stay and we are delighted to hear you enjoyed the location of our hotel.Kindest regards,Manager

2/10 Terrible

MAHART

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Bad customer service Unprofessional
Stayed 13 nights in Jan 2024
Response from Manager on 12 Feb 2024
Dear Mahart,We are very disappointed to read your review and this will be looked into further.Kindest regards,Manager

8/10 Good

Jacky

Liked: Cleanliness, room comfort
Great aparthotel. Small kitchinette. Fine to do a ready meal and enjoy your own breakfast
Stayed 1 night in Feb 2024
Response from Manager on 12 Feb 2024
Dear Jacky,Thank you for your delightful review and we are pleased to hear you enjoyed the facilities of our rooms. We hope to see you again in the near future. Kindest regards,Manager

2/10 Terrible

Tom

Stayed 1 night in Feb 2024
Response from Manager on 18 Mar 2024
Dear TomThank you for taking the time to rate your recent stay with us and we are disappointed to see the low scoring.Kindest regards,Manager

2/10 Terrible

Caroline

Business traveller
Disliked: Cleanliness, room comfort
Misleading Hotel Information
I’m very annoyed about the whole experience. This has been a misleading experience from booking. The photo bears absolutely no relation to the room I was shown the £75 is not mentioned. I have been harassed by the hotel for the key (a card key) and will send it. I had to find another hotel at considerable additional expense as I did not feel safe. I have told them I will post you key but I would suggest that it is an absolute lie that they only have one key for the room.
Stayed 1 night in Feb 2024
Response from Manager on 8 Feb 2024
Dear Caroline,We have read your review with disappointment and assure you that we will be looking further into this matter.Kindest regards,Manager

8/10 Good

Jimmy Latimer

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Manager on 18 Mar 2024
Dear Jimmy, Thank you for taking the time to rate your recent stay with us. Kindest regards,Manager

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Altogether a great stay and many thanks
Stayed 2 nights in Jan 2024
Response from Manager on 5 Feb 2024
Dear Steven,Thank you for your recent stay with us and we are delighted to hear you enjoyed your stay. We hope you choose to visit us again in the future. Kindest regards,Manager

10/10 Excellent

Iain

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 16 Mar 2024
Dear Iain,Thank you for booking with us. We look forward to see you soon when you visit Shoreditch again.Kind regards,Manager

10/10 Excellent

Crystal

Liked: Cleanliness, property conditions & facilities
Very much enjoyed my stay check in was super easy, the property had everything needed it was super clean, very spacious and had all local shops within walking distance which was useful. Friendly and helpful staff. I will definitely stay again
Stayed 2 nights in Jan 2024
Response from Manager on 25 Jan 2024
Dear CrystalThank you for your lovely comments and we are delighted to hear that you had an enjoyable stay with us. We look forward to seeing you again in the future. Kindest regards,Manager

6/10 Okay

Patrick

Travelled with pets, Travelled with partner
Disliked: Property conditions & facilities
We stayed at this property for almost a month. Overall our stay was OK and the staff were lovely. The building is so different from the pictures on the listing that they might as well be from a different hotel. The building is tired and suffering from a lot of very badly bodged DIY fixes almost everywhere you look. The tiling looks like it was done blindfolded and the general standard of the finish was like it had all been done in a rush by someone who didn’t really know what they were doing. Our initial room (4a) was very dark and dingy, poorly laid out and all the walls are covered in freestyle Artex artwork. The windows looked directly into a service space on the roof with filthy ducting and building detritus. The toilet, sink and shower were also blocked so we were moved into a much nicer room facing Rivington Street. Although the room was much lighter, neither of the 2 windows would close properly meaning any noise outside (like the nightly 11pm bin Lorries) was very loud in the room. We weren’t too bothered by this but this is a very noisy area esp. at the weekend so be prepared. The kitchen was fine and having your own laundry facilities is a bonus. The cooker hood was missing most of its buttons, the microwave lcd screen wasn’t working and both rooms had an absolute bare minimum of cooking and eating implements so be prepared to improvise. There is a very pungent smell in the foyer when you open the front door and this did not shift for our whole stay.
Stayed 28 nights in Dec 2023
Response from Manager on 20 Jan 2024
Dear Patrick,Thank you for taking the time to review your stay in 2023. We are refurbishing all the rooms one by one and the apartment you stayed in, is now undergoing refurbishment. We are refurbishing one apartment at a time to avoid inconvenience for other guests. This is the reason you had 50% dicount on your booking price.We hope that when you book again with us, you will be fully satisfied. Kindest regards,Manager

10/10 Excellent

John

Business traveller
Liked: Cleanliness, room comfort
Convenient for Liverpool Street
Very convenient place to stay. Everything worked fine. Windows are a bit drafty but other than that it was great
Stayed 2 nights in Jan 2024
Response from Manager on 20 Jan 2024
Dear John, Thank you for your recent stay with us. We are happy to hear the location of our property was well-suited to you and that you enjoyed your stay. Kindest regards,Manager

8/10 Good

Geoffrey

Liked: Cleanliness, amenities, property conditions & facilities
Small apartment but ideal for me as a 1 night stay. Clean with all you need, even an ironing board!! Comfortable double bed, nice big shower etc.
Stayed 1 night in Jan 2024
Response from Manager on 18 Jan 2024
Dear Geoffrey, Thank you for your recent stay. We are pleased to hear that the room was clean and comfortable.We hope you choose to book with us again.kindest regards,Manager

10/10 Excellent

khalid

Stayed 5 nights in Jan 2024
Response from Manager on 23 Jan 2024
Dear Khalid,Thank you for choosing to stay with and we are happy to hear you enjoyed your stay and would stay with us again. Kindest regards, Manager

8/10 Good

Samuel

Stayed 1 night in Jan 2024
Response from manager on 23 Jan 2024
Dear Samuel,Thank you for taking the time to review your recent stay with us and we are delighted to hear you enjoyed your stay. We hope you choose to visit us again in the near future. Kindest regards, Manager

4/10 Poor

Bilal

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The property had really bad sewerage smell as you enter. There was a dead mouse in the staircase. The room was very basic and smell of damp.
Stayed 1 night in Jan 2024
Response from Manager on 5 Feb 2024
Dear Bilal,We are sorry to read your review and we are making investigations into your comments. Kindest regards,Manager

10/10 Excellent

Lucy

Liked: Cleanliness, amenities, property conditions & facilities
Clean hotel and my apartment was nice with large smart tv I enjoyed watching my movie and had takeaway food in my room. Was lovely time with my partner. Nice area and good ambience around. Will come back next time
Stayed 1 night in Jan 2024
Response from Manager on 13 Jan 2024
Dear Lucy,We are pleased to hear you enjoyed your stay and would choose to stay with us again.Kindest regards,Manager

10/10 Excellent

Lucy

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable bed to sleep all night. Staff is very polite and help to me during my stay. My room was very clean. I had a good shower. Everything works well.
Stayed 1 night in Dec 2023
Response from Manager on 4 Jan 2024
Dear GuestThank you for booking with us. We appreciate your good comments.We look forward to see you soon.Kind regardsManager

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed the area around the hotel. It is an amazing place in London. Hotel is placed in the centre of shoreditch. Feels like to stay in the hotel for ever but it is very expensive area. I like the small staff team. Everyone is very helpful. It is really a great clean hotel.
Stayed 1 night in Dec 2023
Response from Manager on 13 Jan 2024
Dear Keith,Thank you for staying with us and we are happy to hear you enjoyed the location of our apartments and found the hotel to be clean.Kindest regards,Manager

10/10 Excellent

Richard

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My apartment was clean and I watched my movie on smart Tv. Was a nice relaxing time during Christmas time. Had brought our food which we enjoyed eating. Nice kitchen facilities
Stayed 1 night in Dec 2023
Response from Manager on 4 Jan 2024
Dear GuestThank you for booking with us. We appreciate your good comments for our hotel.We look forward to see you soon.Kind regardsManager

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location and room was clean
Stayed 1 night in Dec 2023
Response from Manager on 4 Jan 2024
Dear GuestThank you for booking with us. We appreciate your good coments and we assure you that we are continuously improving the quality of the rooms and the hotel for the comfort of our guest. We look forward to see you soon.Kind regardsManager

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was lovely to spend Christmas time at the hotel . Everything around was nice and quiet. Breakfast cafe was open.
Stayed 1 night in Dec 2023
Response from Manager on 4 Jan 2024
Dear GuestThank you for booking with us. Our staff is very to know that you enjoyed your Christmas time with us.We look forward to see you soon.Kind regardsManager

10/10 Excellent

Sunil

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is small and clean and I like to stay here more often. It is close to my office in Shoreditch. I had a good sleep but the area is busy. It is not good for people who cannot sleep. There are restaurants and if you open window you can hear noise. Windows are double glaze but I like the window open to sleep with fresh air.
Response from Manager on 4 Jan 2024
Dear GuestThank you for booking with us. We appreciate your good comments which are very much apprciated.We look forward to see you soon.Kind regardsManager

10/10 Excellent

Sunil

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location is very good and close to the station. I like the staff as they are very friendly and most of the best places to eat are just 5 minutes away.
Response from Manager on 4 Jan 2024
Dear GuestThank you for booking with us. We appreciate your time to write such lovely comments about our hotel and the area around the hotel.We look forward to see you soon.Kind regardsManager

10/10 Excellent

Ravi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 24 Dec 2023
Dear GuestThank you for choosing to stay with us.It has been our pleasure to look after you during your stay with us.Our staff is dedicated to give the best service and will always continue with their best efforts.Kind regardsManager

4/10 Poor

Britain S

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The employees were extremely friendly and helpful, however, the room left much to be desired. Firstly, the room had no interior lock, which was concerning when an employee entered my room 5 minutes before I took a shower. Secondly, there appeared to be mildew in the shower, and only around 30 seconds of hot water before it went cold. I had to turn the shower off for a couple minutes to get another 30 seconds of warm water. Thirdly, the sheets had multiple stains on them, even though they did appear to be freshly washed. Lastly, when I was there, there was also a cat which repeatedly urinated and defecated on the interior entry mat. I'm not sure if this cat lived there or was a guests, but the entry way consistently smelled bad.
Stayed 8 nights in Nov 2023
Response from Manager on 4 Jan 2024
Dear GuestYou have made so many complaints and yet you did not go to the reception even once to make any one complaint. The hot water comes continuously hot, if you change the setting and you must have learned it yourself. Secondly we had changed the shower silicone just before you checked in. There was no mould as you claimed. Thirdly, sheets had no such marks and we always use new linen if the old one get damaged by the guest. Finally we do allow pets in the hotel as we are pet friendly hotel and you can see before you book. You booked a small studio apartment and wanted a free upgrade. We would have given you free upgrade but we were fully booked. We have banned you from staying with us in the near future.Yours SincerelyManager

10/10 Excellent

Sunil

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My room was clean and very comfortable. I had a clean kitchen when I prepared my breakfast. I like the bed and had a nice sleep. I enjoyed my stay. Hotel is very central in Shoreditch. I came to attend my office Christmas party. I will definitely come back.
Stayed 1 night in Dec 2023
Response from Manager on 24 Dec 2023
Dear SunilWe thank you choosing to stay with us.Our staff team is very pleased to receive such good comments.We look forward to see you soon.Kind regardsManager

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, room comfort
As a family of five with teenagers, the accommodation was perfect for our needs for our weekend away. Beds comfort, hot shower, friendly reception, etc. The only down side was the noise outside (bars) so don’t expect a peaceful nights sleep a Saturday night!! Maybe worth investing in secondary glazing! Otherwise we had a comfortable, lovely stay.
Stayed 2 nights in Dec 2023
Response from Manager on 24 Dec 2023
Dear LindaWe appreciate your comments about our hotel. We have double glazing windows and if you open it the street noise.We are in the middle of the Shoreditch restaurant area and many people are walking around making noises.Kind regardsManager,

6/10 Okay

Cedric

Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Manager on 24 Dec 2023
Dear CedricThank you for booking with us.We do not offer breakfast as there is kitchen for cooking and there are many cafes around our hotel to eat our breakfast.Kind regardsManager

2/10 Terrible

Nicola

Stayed 2 nights in Dec 2023
Response from Manager on 11 Dec 2023
Dear NicolaWe appreciate you have not been very happy as we did not have a number of rooms available for you to choose. We were fully booked and we could offer the last room available on the day which is liked by many other guest but you did not like it for your own reason. If you book again, we will upgrade you free of costs.Kind regardsManager

8/10 Good

Chris

Stayed 1 night in Dec 2023
Response from Manager on 11 Dec 2023
Dear ChrisThank you for staying with us. We appreciate your comments, which help us to improve our services. We thank you for taking your time to review our hotel.Kind regardsManager

10/10 Excellent

Mark

Stayed 3 nights in Dec 2023
Response from Manager on 11 Dec 2023
Dear MarkThank you so much for giving us the top review moments. We are slowly updating everything in all the rooms.Kind regardsManager

8/10 Good

Oliver

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Property smaller than expected, and layout not as expected. Bedside lamp was broken and potentially dangerous. Reported on arrival but not fixed or removed. No shampoo in dispenser. Friendly service and really nice cat.
Stayed 2 nights in Nov 2023
Response from Manager on 6 Dec 2023
Dear OliverThank you so much for staying with us.We are changing all our furniture now with luxury one with a new design within the next few months.This will make our apartments one of the best in the area for guest copmfort.We look forward to see you soon.Kind regardsManager

10/10 Excellent

James

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 23 Nov 2023
Dear JamesThank you for staying with us. We appreciate your coments about our hotel and we will continue to provide such good services when you are back to stay with us.Kind regardsManager

2/10 Terrible

Will

Travelled with family
Disliked: Cleanliness, room comfort
Not as advertised, poorly finished and even unsafe (missing barrier on mezz). Priced low for a reason
Stayed 2 nights in Nov 2023
Response from Manager on 23 Nov 2023
Dear Mr WillYou came with your children of age below 2 years. If you had informed us in advance the children ages, we would have reserved an apartment with all the beds on one floor apartment.Unfortunately, on the day you came we were fully booked and we could not allocate you another apartment.We apologise for the inconvenience. Kind regardsManager

10/10 Excellent

Richard

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Bed was comfortable to sleep. Area seem very nice. I liked the restaurant nearby I went. Hotel is small but clean Good for me
Stayed 1 night in Nov 2023
Response from Manager on 23 Nov 2023
Dear RichardWe are pleased to know that you enjoyed your stay with us.Our staff team is very happy to know that they could look after you during your stay with us.Kind regardsManager

10/10 Excellent

Sunil

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is very clean. Staff was polite and looked after me nicely. I requested some takeaway food and he brought the food to my apartment when it arrived. Thank you
Response from Manager on 23 Nov 2023
Dear GuestThank you so much for staying with us.We thank you for writing such lovely comments about our apartments.We look forward to see you soon as you have business in our local area.Kind regardsManager

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my stay at the hotel. I ordered my takeaway and watched my movie on Netflix. Apartment has a full kitchen and next time I will buy food and cook it. I had a good sleep in Bed which was comfortable. Staff was nice and helpful. I made good friends with staff.
Stayed 1 night in Oct 2023
Response from Manager on 23 Nov 2023
Dear GuestThank you for enjoying your stay with us.We are pleased to know that you found our apartments comfortable.We look forward to see you soon.Kind regardsManager

10/10 Excellent

Sunil

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I like the hotel. Polite staff and close to old street tube station Furniture is new and comfy Nice restaurants nearby
Stayed 1 night in Oct 2023
Response from Manager on 21 Nov 2023
Dear Sunil,Thank you for taking the time to review your recent stay with us. We are very pleased that you enjoyed your stay and our Staff Team thank you for your comments. Kindest regards, Manager

10/10 Excellent

Timothy

Liked: Cleanliness, amenities, property conditions & facilities
Hotel is clean with good staff. It is a small luxury one. I like it and will definitely use it again.
Stayed 1 night in Oct 2023
Response from Manager on 21 Nov 2023
Dear Timothy,Thank you for your wonderful review and we are delighted that you enjoyed your stay with us. We are also pleased that you found everything clean and enjoyed your apartment. We do very much hope that you will come and stay with us again in the future. Kindest regards,Manager

10/10 Excellent

ALMA

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Muy amables, el tiempo de respuesta fue rápido y de gran ayuda, nos dieron acceso a nuestra habitación antes de la hora de check in.
Stayed 3 nights in May 2024