2/10 Terrible
CHENOAH
Travelled with partner
11 Nov 2023
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We are both lawyers and we will certainly be calling the health inspection agency to attend to this hotel.
We were travelling internationally from Canada as a couple. We checked in Nov 1st after a long day of travel and stayed for half an hour before leaving. We booked this place because it was “cheaper” in the London area and because of the location. The pictures they have do not represent what the place actually looks like. It is really like a bad hostel. It was super dirty and tiny. We pulled wads of hair out of the rug. The walls were splattered with unknown substances. The furniture was in rough shape. We booked a new hotel for double the costs and when we respectfully told them were leaving they didn’t have much to say. We said we would pay for our first night but asked for a refund for the following two nights and they wouldn't entertain that. Just pay double the cost to stay anywhere but here.