Smith Way, Grove Park, Enderby, Leicester, England
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Air conditioner very cool room very big nice and clean
Narong
Stayed 1 night in May 2024
6/10 Okay
Tom
Business traveller
23 Apr 2024
Liked: Cleanliness
The room was dated, the shower in the bath was extremely cramped. The a/c was extremely loud even in the off position it was still pumping out air. Breakfast was poor, no service, the cooked breakfast, especially the eggs were non-existent
The staff at Leicester Marriot are always the stars. Everyone we encountered from reception to restaurant and catering and cleaning staff was helpful friendly and welcoming. The room was quiet and comfortable. We always choose to stay here and look forward to our next stay. Thank you all at Leicester Marriot
We only stayed one night, it was nice. Family room was a good size although we found the double bed small as we are used to king size. Ok site parking which is a good size. Gym was good. The bar area which is the part of the main foyer was nice and the atmosphere was quite relaxed we did get there for 8/9pm. Check in was quick and easy as we had paid on Expedia. In the morning breakfast was very nice and I liked the poached eggs ready to go which is a first. My wife really enjoyed the breakfast. Lovely hotel and will definitely stay again if the need arises. It was a Friday night we stayed.
Great atrium. Very good service. Helpful staff. Attractive bar area. Didn't try meals as en route early .
Unfortunately the air-conditioning/ heating wasn't working but we were moved swiftly with offer of help .
There was a large wedding party ongoing when I arrived to check-in at c 11pm.
Teenagers were running around the lobby and fighting, pulling cushions off chairs and throwing them across the lobby. It took me 30 minutes to get checked in at 11pm!
The room was fine, if a little dusty. Breakfast was adequate. Parking is exorbitant for the location.
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel. We are delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel. We are delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.
Always our go to when staying in Leicester, great breakfast and clean comfortable rooms
Verified traveller
Stayed 1 night in Feb 2024
Response from Sarah on 21 Feb 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.We are delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.
Nice hotel in good location with easy access to motorway. Car park however is charged at £7 per night.
Gordon
Stayed 1 night in Feb 2024
Response from Manuela on 14 Feb 2024
Dear Gordon,Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.Thank you for your lovely feedback about the location of our property.I do appreciate car parking charge is not always well accepted, however all the hotels in the area and city centre charge for this sort of facilities.Your feedback has been shared with the Hotel Department Managers.I sincerely hope that we have the opportunity to welcome you back to the hotel and regain your confidence in the future.Kind regardsLeicester Marriott Team
Dear Janet,Thank you so much for your lovely feedback.We look forward to seeing you again soon.Kind regardsLeicester Marriott Team
10/10 Excellent
Phll
27 Jan 2024
Phll
Stayed 1 night in Jan 2024
Response from Cristina on 4 Feb 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.
6/10 Okay
Emma
24 Jan 2024
Emma
Stayed 1 night in Jan 2024
Response from Cristina on 4 Feb 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.
Great hotel,,quite at the weekends. Fine to get a taxi to the center of Leicester. Really nice staff.
Larry
Stayed 2 nights in Jan 2024
Response from Cristina on 4 Feb 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.
2/10 Terrible
Mike
17 Jan 2024
Mike
Stayed 1 night in Jan 2024
Response from Manuela on 14 Feb 2024
Dear Mike,We are so sorry to read such score, however not sure what complications you encountered during your stay with us.Kind regardsLeicester Marriott Team
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.
6/10 Okay
Richard
9 Jan 2024
Richard
Stayed 1 night in Jan 2024
Response from Cristina on 4 Feb 2024
Thanks for staying with us. We appreciate your feedback!
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.
8/10 Good
mahipal
8 Jan 2024
mahipal
Stayed 1 night in Jan 2024
Response from Cristina on 4 Feb 2024
Thanks for staying with us. We appreciate your feedback!
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.
Extremely friendly and helpful had everything set up for us and our 8 month old baby with a welcome note. Very clean great location spacious modern very nice overall
Jessica
Stayed 1 night in Dec 2023
Response from Cristina on 4 Feb 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.
I would usually refrain from leaving a negative review at the risk that it may have been a one off, however I stay regularly at this hotel and this is now the second occasion where standards have been poor. Specifically in relation to the cleanliness of the room.
On the first occasion there was a used dirty towel left on the bathroom door and a used contact lens on the bedside table.
During this stay the toilet seat was stained with urine and had not been cleaned, there was also small hairs on the toilet seat. The bedsheet had a hole in it the size of a 10pence piece and a sticker left on the under sheet. The service at reception was average at best upon this stay, which usually isn’t the case. Handy location for my work however the cleanliness is off putting.
Verified traveller
Stayed 1 night in Jan 2024
Response from Manuela on 14 Feb 2024
Dear Guest,Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I was disappointed to read your comments regarding the cleanliness of our property, , please be assured that your feedback has been shared with the respective Department Managers.I sincerely hope that we have the opportunity to welcome you back to the hotel and regain your confidence in the future.Kind regardsLeicester Marriott Team
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.
10/10 Excellent
Hayley
28 Dec 2023
Hayley
Stayed 1 night in Aug 2023
Response from Cristina on 4 Feb 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.
10/10 Excellent
Ajbinder
27 Dec 2023
Ajbinder
Stayed 8 nights in Dec 2023
Response from Cristina on 4 Feb 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.
10/10 Excellent
steven
22 Dec 2023
steven
Stayed 1 night in Dec 2023
Response from Cristina on 4 Feb 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.
It was a nice experience staying at the Marriott.
We booked 3 people in 2 rooms, and had an extra person on the day and Marriott did not mind adding the 2nd person onto the room.
Did not to expect to pay for parking though
Mohammed
Stayed 1 night in Dec 2023
Response from Cristina on 4 Feb 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.
Stayed one night. Staff were all very friendly helpful and professional. Room was clean and well stocked eith coffee etc.
Had a meal in the restaurant and food was good. Again the staff wete great. Good range of breakfast options too.
Used executive lounge which was a nice bonus that came with the executive room.
This was our 4th stay. Will stay again . Thank you to all the lovely staff at Leicester Marriot
Elizabeth
Stayed 1 night in Dec 2023
Response from Cristina on 4 Feb 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.
Dear John,Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel. I am delighted to see that you had an excellent stay with us considering the high mark you scored us. Our team take great pride in providing excellent guest experience; I have shared your score with our hotel team.We look forward to welcoming you back on your next visit.Kind regards,Hayley
10/10 Excellent
jacqueline, Airdrie
21 Nov 2023
jacqueline
Stayed 1 night in Nov 2023
Response from Cristina on 4 Feb 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.