I used to work in hotels and the front desk can be stressful and there are a lot of things going on, sometime things go wrong but there is no reason to let the guest in on it. If Expedia usually enters the booking in the system but faxed it instead, no need to tell your coworker and me about it for 5 minutes. If a payment method for a direct bill has to be entered, there is no reason to make me wait while you figure it out, I already paid. The hotel was nice enough and the location is good. Parking was a problem but there is a public lot not far away. From the trauma of my loooong check in, I thought it would be a disaster but overall, doable.
This was my daughters and my first visit to Montreal and we selected Le Conciergerie Guesthouse for its old world charm and close proximity to Old Montreal. Our concierge was most welcoming and helpful in giving us guidance in traversing the city. The B&B was quaint, homey and very accessible to exploring both Old and New Montreal by foot. The Metro was also a very accessible and reasonable transportation option for getting to downtown quickly. Fabulous shopping, museums, gardens and classic French and ethnic cuisines were highlights of our trip. The Montreal people were also very friendly and impressive in their mastery of both French and English. We so enjoyed our trip that we are already planning next year's trip to Quebec City!
Nice hotel for the money. The beds were surprisingly comfortable. The pillows could have been a little bigger though. The hotel restaurant had decent food. The only thing I didn't like was that there was no parking at the hotel. You had to park a block down at the public library and pay a daily fee. I would probably go back there in the future
Agree completely with all the excellent positive reviews here and none of the negative ones.
Points to emphasize:
It is not a traditional chain hotel - the desk is in a small homestyle entrance hall, not a vast lobby and is only staffed for check-in/out until 7pm so call ahead for other times or to make sure someone is there when you arrive if you need assistance.
The hotel has no elevator and the entrance is up a short flight of steps from the sidewalk in the traditional Montreal style (built to easily clear the snow?).
There's no 'breakfast room' but all sorts of alternatives on the block and an espresso machine and spacious fridge in the room.
If driving in, there are usually metered spots nearby to load/unload except in the evenings (there is no dedicated hotel parking). If you want to dump the car and walk or use transit (we bought the unlimited 3-day passes for 18 CAD) then google the BanQ parking lot with entry via the little street immediately behind the hotel (if at the hotel already you have to circle around the next block because of one way streets) - you can prepay multiple days (9 weekends/12 CAD/24 hours or add partial days).
Nestled in the heart of the Quartier Latin or Latin Quarter on the world famous Rue St-Denis; the 4 star Hotel Le Relais …More
The Latin Quarter, an area bordering the University of Quebec and lower St-Denis Street, holds a youthful feel with students filling the area and is packed full of theatres, boutiques, cafés, and restaurants. Chapelle Notre-Dame-de-Lourdes, designed by artist and architect Napoléon Bourassa, sits on Ste-Catherine Street.