El Cortez Hotel and Casino

El Cortez is a class act! The staff was fantastic and we were there prior to the shut down. They handled everything very well and we will be back as soon as they let us back :)

I was very pleased with the room and the facility. Staff was pleasant and I received a upgrade to a beautiful Tower Room. The only thing that bothered me and I overheard some guests on the elevator as well. The first night going to sleep was nice and quiet. The second night I had a hard time with the thumping from music coming from across the hotel. I love music but all I could hear was thump, thump, thump. Other then that I would be very happy to stay again.

Coustomer service Lady Malia was so rude made me want to cry,out date rooms, no elevator to room. I booked a smoking room and wasn’t able to get a smoking room,Drink servers there hardly come around and when they do they have an attitude, I asked for more toilet paper and towels, they never came NEVER AGAIN THERE!!!! Kicked out of room I payed in full for early and had to be notified by another costumer. We understand the corona virus is going around but the staff never noticed anybody that the hotel was closing down and told me when I told them I had no place to go that they didn’t care and that they were out of a job. I am from out of state and had no where to go and I couldn’t book another hotel room,I have my granddaughter with me out on the street and no where to go. Luckily I was able to book a new flight back home 10/10 would not recommend