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"Friendly staff, bedrooms are great in this historic building, clean and comfortable, very good breakfast, great location close to the cathedral, plenty of hotel parking "

"We are both professors and visited Salisbury in January 2026. We stayed one night, had dinner and enjoyed the bar in the property and breakfast served in our room --nice touch and attention to the guests, (the kitchen was going to be under renovation for a few days). The entire experience was amazing! From the attentive and friendly staff during check in, dinner, the interesting stairs --so authentic!-- and the service was incredible. Best steak ever!!! And dessert, sticky toffee pudding is a must! Friendly and attentive staff, knowledgable bar service, and the location was amazing! Our room, oh boy, we LOVED it! Very clean and organized, the tub inside the room was so relaxing. We LOVED our stay and appreciate all the attention from the owners and staff. We will definitely stay there again and recommend to anyone we know. Thank you! "

"Character, charm and creaks. Marlborough is an historic town with much to admire in the town and around the area. When you are fortunate enough to stay in such an area it is good to stay somewhere that is in sympathy with its surroundings. The Castle and Ball stands proud on the high street and is sympathetic to all the surrounding period properties. Time has missed many beats in Marlborough. The hotel is central to such modern day amenities as Waitrose and even there it is like stepping back in time. In Marlborough staff have time for you, you feel special. It’s all so civilised. The car parking for the property is through a fairly tight alleyway, it may well have been the coaching inn entrance to the stables. Plenty of space when I visited and it’s free for guests. Check in is where you start to feel the welcome in the Marlborough meet. Professional, friendly and efficient. From the check in desk I could see many customers availing themselves of the victuals the establishment had on offer. My room was vast with a walk in wardrobe, large en-suite and king size beds. Don’t come here expecting 21st century building finishes, it is an old lady of a building, in parts slightly faded but well kept. Furthermore, as with old ladies there are a few creaks but I always find this satisfying as it is so in keeping with aged structures. The evening sittings finish at 9pm and weekend breakfast is 8-10am. I thought breakfast was outstanding with traditional favourites through to he"

"Very enjoyable stay. Any issue were sorted very quickly, staff were excellent. It would be better if the kitchens were open for breakfast and evening meal But give those minor issues I really enjoyed my stay"

"Great hotel . Clean comfy and spacious."

"Room was lovely. Breakfast was very good quality and tasty. The hotel service was brilliant. We very much enjoyed our stay "

"Clean room and kind staff and good location."

"We were very happy and impressed with the cleanliness and the chosen decoration for the hotel . Our room was very well equipped and comfortable . We had a meal in the bar which was excellent and well priced . Overall a fantastic stay and one we would recommend "

"The reception chap Aran was incredibly friendly. The room was spotless with all the amenities you would need. First class. Thank you "