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"Had to pay for morning coffee "

"Lovely Breakfast. We used the external outdoor heated pool and indoor hot Tub- was nice to relax after our Hike."

"This was a lovely hotel right in the heart of Florence. "

"Very central great for getting around on foot"

"Super clean room, modern, good shower and bed, nice and quiet, 10 minutes from the train station, breakfast was done in time slots and was ok maybe could have had more selection, staff were friendly, my only bugbear was the WiFi was really slow and i ended up using my hot-spot instead "

"Positives: The hotel was clean. Breakfast suited 3 of the 4 members of our family. Negatives: The experience was disappointing. The front desk staff was consistently brusque, and the property itself has some awkward layout quirks. The major issue was a prolonged power outage. We returned to the hotel hours after it began and had not been notified in advance. At that point, we were told conditions were unsafe and that we needed to find alternative accommodations. The hotel did not assist with this process in any meaningful way. We had to navigate completely dark hallways with our children, gather our belongings from rooms without power, and carry luggage down stairs multiple flights in the dark to exit the building. Throughout this, staff focused primarily on payment rather than guest safety or support. Communication was inconsistent, and other arriving guests appeared equally confused. Despite the situation, staff pressed for city tax payment before we could leave and later contacted us at our new hotel to pursue immediate payment. The overall handling of the situation felt disorganized and lacking in basic guest care and courtesy. Overall: If everything goes smoothly, this hotel may be fine. But when something goes wrong, the support and responsiveness fall short."

"My first impression of the hotel is very good with the display of the hotel ground level. However I found the service is vey limited: the clean up is not through and they did not refill coffee pods for 2 nights. Then I had to phone the service which is always busy. I had to drag myself out of bad to the reception in order to get coffee! Then, I got a knock on the door to clean the room so I tried to leave to give them some time to do it. Even though I spent three hours outside and came back to the untouched room. So I spoke with the cleaning person on the corridor and was told to go to reception for the arrangement! I almost found this feels like staying in a hostel with the hotel price!"

"We had a fabulous 3 nights in this hotel. The staff were amazingly warm and helpful, nothing was too much to ask. This hotel is a real gem in Florence, we will be back. "

"It would receive a higher review if our room facing the street wasn’t so noise. But, it’s a good place to stay, with a walkable distance to train station and main tourist attractions."