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"The desk clerk upon check-in was not the most kind or understanding. All the other desk clerks were way better! The area where this motel is locared is a rough place, lots of shady people moving about all day and night, drug deals and prostitution going on on the property and lots of noise! The room smelled of smoke, the lightinh in but the room was dimly lit and there was only one towel, I asked for another but was told that is all they gave out. This is a place i won't stay at again!"

"Faster elevator "

"Great place!"

"Check in was awful. We were given keys to 2 different rooms on different floors & neither were ready to be occupied. So we had to keep going back to the front desk moving our luggage from floor to floor. Finally the third room was ready for us to occupy after some time. No communication between staff. Tried to use the pool and outside areas. but pool was full of deprie and bugs. Cushions and chairs in outside area that looked great online were dirty, torn cushions and unkept. Cigarette butts in the fireplaces and seating area. We asked twice if they could clean the pool so we could use it next day in our stay and they basically ignored us. We tried to talk to manager and he basically lied saying they clean the pool twice a day, the leaves from the trees were the problem and the week before they had spring break and no one complained?! There were trees near the pool but the amount of deprie in the bottom of the pool and dead bugs in it clearly showed it had not been cleaned for some time. Room itself was cheaply furnished but was clean. However not once our entire stay did we see any maintenance person doing anything about the outside conditions. This is Phoenix; you should be able to enjoy a pool and the outside! "

"Excellent property! Would stay there again and highly recommend. "

"Half the rooms are unusable, broken glass in most places, have a homeless issue and useless security, never answer front desk phone, and most of the amenities they have listed are either closed permanently or broken. "

"Rooms are out dated and smelled bad"

"Room did not have washcloths stocked. And found items in room from previous customers, so room was not thoroughly cleaned. "

"Lovely resort in terms of location, facilities, and very relaxed atmosphere. For a resort with the reputation of The Boulders, I would have expected the service to be better and more consistent. While we met some truly excellent people, there were a number who were just doing a good job and lacked a bit of energy and desire to go the extra mile. The room also needed a little love, with a few dings in the door, chipped paint work etc. Overall, we would definitely come back, but probably only if we got a great deal vs the c£670 per night we paid, including breakfast. "