Good evening. Thank you for your informative review. It was lovely to host you both, and we look forward to welcoming you back to our Hotel in the not too distant future

Thank you so much for your positive review. Your kids are so well behaved and delighful. We try hard to maintain our motto of being the leaders in friendliness and service. We look forward to welcoming you back to our Hotel in the not too distant future. Kind regards Anne Lee. Rooms Division Manager

I'm so sorry, I missed your review. Thank you for your valued input. I will convey your compliments to the management and staff. Kind regards The Royal Family

Good evening. I'm so pleased to hear that we exceeded your expectations, given your reservations about staying with us. We look forward to welcoming you back to our Hotel in the not too distant future. Kind regards Anne Lee. Rooms Division Manager

Thank you so much for your lovely review. We try hard to maintain our standards, and strive to live up to our motto of being the leaders friendliness and service. We work hard at maintaining this landmark building.

Thanks so much for your review. We appreciate all feedback. We look forward to welcoming you back to our Hotel in the not too distant future. Kind regards. Anne Lee. Rooms Division Manager

Thanks so much for your valued review. Thanks for your suggestion about the fridge. We look forward to welcoming you back to our Hotel in the not too distant future. Kind regards Anne Lee. Rooms Division Manager

Thanks very much for your review. We appreciate it

Thank you very much for your review. We hope to welcome you back to our hotel in the not too distant future.

Thank you so much for your valued review. We try to stay true to our motto of being the Leaders in friendliness and service. I will convey your comments to the staff, our Royal Family. We look forward to welcoming you back to our Hotel in the not too distant future.

Good morning. Thank you so much for your valued review. We look forward to welcoming you back to the Hotel in the not too distant future.

Thank you very much for your valued response. We take every review very seriously, and as discussed with you over the phone, we will gladly make your omelette your way the next time you come to the Hotel.We look forward to welcoming you back to the Hotel in the not too distant future. Kind regards Anne Lee, Rooms Division Manager

Thank you so much for your review. It was a pleasure hosting you, and we would love to have you back to stay under better circumstances next time. We strive to maintain our motto of living the leaders in friendliness and service.

Thank you very much for your review. We appreciate it. Kind regards Anne Lee, Rooms Division Manager

Thank you so much for you valued feedback. We treat every complaint with the highest regard, as we strive to maintain our motto of being the 'leaders in friendliness and service' We do have satellite TV, 2 movie channels, a kids channel, a sports channel, BBC news, SABC news, SABC 1,2,3 and E, and ETV plus. I am sorry that you thought the bedding to be old and not modern. We are an Historic Hotel so our decor will never be modern. Our linen is soft, and not old. I have changed the linen description on the website that you used. Our room service is advertised as limited hours. Thank you once again for your constructive criticism, and am sorry that you did not enjoy your stay with us. We hope that if ever you visit Ladysmith again, you will stay with us.

Thanks very much for your valued review. We are sorry that there was no help with your suitcases, and reception should have asked if you need a porter. Please accept our apologies. We look forward to welcoming you back to our Hotel in the not too distant future. Kind regards Anne Lee. Rooms Division Manager